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_____ plays a key role in creating an organizational climate that enables learning and
innovative responses to threats from the external environment, challenging new
opportunities, or organizational crises.
a. Mission statement
b. Vision statement
c. Competitive intelligence
d. Employee training
e. Corporate culture
In adaptive cultures, managers are concerned with customers and processes that bring
about useful change.
a. True
b. False
Managers are considered to have a(n) _____ style when they prefer to consider complex
solutions based on as much data as they can gather.
a. behavioral
b. conceptual
c. directive
d. analytical
e. classical
Innovative Creations Corporation is designed along functional lines. New product
development is very slow and the process is plagued by many problems. One of the
problems is that the people in marketing never communicate with the people in
production. This is an example of poor _____.
a. coordination
b. planning
c. motivating
d. leading
e. controlling
Most people underestimate their ability to predict uncertain outcomes.
a. True
b. False
The telling style, according to Hersey and Blanchard, is appropriate for followers with
moderate readiness.
a. True
b. False
Economic responsibility defines what society deems as important with respect to
appropriate corporate behavior.
a. True
b. False
A.R.C. is a large non-profit humanitarian aid organization that has been forced to pull
out of several African markets in recent years due to civil wars and large-scale violence.
This demonstrates which frequently cited problem for international companies?
a. Political instability
b. Communist governments
c. Economic instability
d. Political risk
e. Financial risk
The decision by ABC International to downsize and reduce its labor force is in the:
a. domain of codified law. b. domain of free choice.
c. domain of ethics. d. social responsibility.
e. none of these.
Sexual harassment is unethical because it violates an important part of which approach
to ethical behavior?
a. The utilitarian approach
b. The individualism approach
c. The justice approach
d. The moral-rights approach
e. The defensive approach
The "How do we compete?" question concerns functional-level strategy.
a. True
b. False
_____is defined as a positive attitude toward one's job.
a. Occupation approval
b. Career fulfillment
c. Job satisfaction
d. Organizational happiness
e. Organizational commitment
_____ define the action steps by which an organization intends to attain its strategic
goals.
_____ refer to the aspects of a culture that guide and influence relationships among
people.
Cultural intelligence is a person's ability to use reason and observation to interpret
culturally unfamiliar situations and know how to respond appropriately. Do you think it
is important for managers to develop their cultural intelligence? Write a short essay
defending your stance.
In a TQM program, what is benchmarking?
Describe the tactics for overcoming resistance to change.
