Culture can be defined as:
a. the set of key values, beliefs, understandings, and norms shared by members of an
organization.
b. the ability to speak different languages.
c. an object, act, or event that conveys meaning to others.
d. a narrative based on true events that is repeated frequently and shared by
organizational employees.
e. none of these.
Building good relationships with suppliers and partners would be considered internal
business process goals.
a. True
b. False
Which of the following created the Equal Employment Opportunity Commission?
a. Americans with Disabilities Act
b. Civil Rights Act
c. Equal Pay Act
d. Vocational Rehabilitation Act
e. Immigration Reform and Control Act
Stage of development, cohesiveness, norms, and conflict resolution are all part of which
component of the work team effectiveness model?
a. Work team effectiveness
b. Team processes
c. Organizational conflict
d. Team composition
e. Team characteristics
If something is ethical, it must not be illegal.
a. True
b. False
Large international firms typically are called multinational corporations.
a. True
b. False
All of these are a part of an organization’s task environment except _____.
a. customers
b. labor markets
c. competitors
d. employers
e. suppliers
The basic management functions of planning, organizing, leading, and controlling are
the same whether a company operates domestically or internationally.
a. True
b. False
Left-Right Industries employs a diverse set of individuals with strong personalities.
Unfortunately, this means that there is a great deal of interpersonal disagreement among
employees. What organizational tool would work best in this circumstance to manage
conflict?
a. Organizational development
b. Skunkwork
c. Telecommuting
d. Downsizing
e. Small-group innovation
Which workforce generation category is characterized as ambitious but lacking loyalty
to the organization?
a. Generation X
b. Generation Y
c. Baby boomers
d. Teeny boppers
e. Generation A
In a study by Kotter and Haskett evidence is provided to support the claim that _____ is
important for performance.
a. managing cultural values
b. leading partnerships within an industry
c. surveying the external environment
d. managing client relationships as boundary spanners
e. empowering employees
The level of funds flowing through the organization and the nature of cash
disbursements is shown through the capital budget.
a. True
b. False
The innovation strategy for changing products and technologies that involves creating
conditions and systems to facilitate internal and external coordination and knowledge
sharing is known as _____ .
_____ is the name given to the set of techniques by which reinforcement theory is used
to modify human behavior.
The _____ is the number of employees reporting to a supervisor.
_____ is electronic communication that allows users to see who is connected to a
network and share information instantly.
_____ justice requires that different treatment of people not be based on arbitrary
characteristics.
List the four responsibilities of corporate social performance.
In _____, an experienced employee is asked to take a new employee “under his or her
wing” and show the newcomer how to perform job duties.