Which of the following is a component of a team?
a. People in a team do not have to have regular interaction.
b. Four or more people are required to form a team.
c. A performance goal is shared between team members.
d. Teams tend to be small groups, usually with less than 10 people.
e. Each member tends to set his/her own goals for the team.
Which of these is sometimes called negative reinforcement?
a. Avoidance learning
b. Punishment
c. Positive reinforcement
d. Extinction
e. Neutral learning
A collaborative approach to negotiation that is based on a win-win assumption, whereby
the parties want to come up with a creative solution that benefits both sides of the
conflict is called integrative negotiation.
a. True
b. False
A human resource manager would be considered a staff manager.
a. True
b. False
Managers’ communication is _____-directed, in that it directs everyone’s attention
toward the vision, values, and desired goals of the team or organization and influences
people to act in a way to achieve the goals.
a. image
b. idea
c. purpose
d. communication
e. need
The functional structure is appropriate when the primary goal is innovation and
flexibility.
a. True
b. False
The CEO of Andre’s Autos, Inc. must do all of the planning for the company because
that is the way to do things in today’s workplace.
a. True
b. False
Which of these is the potential ability to influence the behavior of others?
a. Leadership
b. Management
c. Power
d. Control
e. Motivation
Today, inspired by the growth of companies such as Amazon.com, entrepreneurs are
flocking to the _____ to start new businesses.
a. Small Business Administration
b. Internet
c. bookstore
d. mall
e. Internal Revenue Service
Which are used to help determine why employees are leaving their jobs?
a. Termination interviews
b. Focus groups
c. Employment tests
d. Exit interviews
e. Assessment Centers
By definition, an organization is considered _____ because it is made up of two or more
people.
a. efficient
b. a social entity
c. effective
d. goal-directed
e. deliberately structured
Strong anti-American sentiments in many parts of the world exemplify the effect of:
a. economic forces.
b. political forces.
c. demographic forces.
d. technological forces.
e. human relations forces.
The _____ model of decision making is most valuable when applied to _____.
a. administrative; programmed decisions
b. classical; nonprogrammed decisions
c. classical; programmed decisions
d. classical; ambiguous decisions
e. administrative; structured decisions
Dale’s work team is beginning to resolve its conflicts and consensus is developing on
such things as members’ roles. Dale’s team is in which stage of team development?
a. Norming
b. Forming
c. Storming
d. Performing
e. Reforming
Sally enjoys her job as a teacher, not because of the pay or benefits, but because she
feels good about shaping the minds of tomorrow’s leaders. Sally is motivated by:
a. power factors.
b. leadership factors.
c. hygiene factors.
d. extrinsic rewards.
e. intrinsic rewards.
What is social responsibility? Why is it considered a difficult concept to grasp?
A goal that cannot be reached by a single party is called a(n) _____.
List the three components of cultural intelligence.
To _____ a message is to select the symbols used to compose a message.
Companies often pull new managerial candidates from a pool of outstanding individual
performers. Write an essay contrasting the role of the individual performer with that of
the manager. Be sure to include a description of how both roles might use the ABC’s of
prioritizing tasks or activities, a classic time-management technique.
In a traditional _____ approach, budgeted amounts for the coming year are imposed on
middle- and lower-level managers.
The tendency to underestimate the influence of external factors on another’s behavior
and to overestimate the influence of internal factors is called the ______.
Individuals at the _____ level are guided by an internal set of values and standards and
will even disobey rules or laws that violate these principles.