_____ has led to the elimination of many positions in organizations.
a. Globalization
b. Insourcing
c. Differentiation
d. Restructuring
e. All of these
Which of the following refers to the code of moral principles and values that govern
behaviors with respect to what is right and wrong?
a. Social responsibility
b. Free domain
c. Ethics
d. Codified law
e. Discretionary responsibility
In most companies, managers rely exclusively on qualitative measures to measure
actual performance.
a. True
b. False
A figure who exemplifies the deeds, character, and attributes of a corporate culture is
referred to as a:
a. symbol.
b. stories.
c. slogan.
d. hero.
e. culture.
A job design that incorporates achievement, recognition, and other high-level
motivators into the work is referred to as:
a. job simplification.
b. job rotation.
c. job enlargement.
d. job enrichment.
e. none of these.
Sam is in charge of strategy control at Lanser’s, a large clothing retailer. He regularly
tracks sales in relation to targets, number of products on back order, and percentage of
customer service calls resolved within specified time periods. These metrics are known
as:
a. financial indicators.
b. tactical goals.
c. performance dashboards.
d. balanced scoreboards.
e. operational standards.
Robbie’s Robots decided to continue operations at one plant while shutting down
another. The decision was justified on the basis of what was best for the total
corporation. This is an example of the:
a. utilitarian approach.
b. individualism approach.
c. moral-justice approach.
d. justice approach.
e. illegal approach.
A new drug has not been approved by the FDA to sell in the U.S. because further testing
is needed. The company has a chance to sell its product in another country immediately
to start recovering the costs of R & D and production three years ahead of time. This
example places the decision in which of the categories from the text?
a. The ethical domain
b. The domain of free choice
c. The legal domain
d. The obstructive category
e. The protective domain
Bobby, a product manager, wants to increase the market share of his product. He is
unsure about how to go about it, not knowing for sure how costs, price, the competition,
and the quality of his product will interact to influence market share. Bobby is operating
under a condition of _____.
a. risk
b. ambiguity
c. certainty
d. uncertainty
e. brainstorming
Personal power, innovation, and nurturing are consistently viewed as manager qualities
rather than leader qualities.
a. True
b. False
When organization managers have a(n) ____ attitude, they treat employees as resources
to be used.
a. ethnocentric
b. humanistic
c. instrumental
d. pluralistic
e. performance
Which approach should a group use to resist change if the group has power over
implementation and if the group will lose out in the change?
a. Negotiation
b. Top management support
c. Participation
d. Coercion
e. Education
Policy-based statements generally outline the procedure to be used in specific ethical
situations.
a. True
b. False
Benchmarking involves finding out what the customer wants.
a. True
b. False
Pattie’s Pancakes recently held a series of focus groups to gather information on
employee perceptions of women and minorities in the workplace. In particular, Pattie’s
was interested in learning about the myths, values, and beliefs that currently exist in
their organization. This is an example of:
a. sensitivity training.
b. building a corporate culture that values diversity.
c. changing the current organizational design.
d. changing the current organizational structure.
e. none of these.
Approximately 600,000 new businesses are launched in the U.S. each year by
entrepreneurs.
a. True
b. False
A rigid, vertical structure in an uncertain environment prevents the organization form
adapting to change.
a. True
b. False
Persuasion, motivation, and changes in cultures and values are examples of which of
the dimensions used to implement strategy?
a. Leadership
b. Structural design
c. Human resources
d. Information and control systems
e. Compensation
The _____ approach holds that moral decisions must be based on standards of equity,
fairness, and impartiality.
_____ show what other organizations pay incumbents in jobs that match a sample of
“key” jobs selected by the organization.
Most managers operate at the _____ level.
The degree to which organizational tasks are subdivided into individual jobs is called
_____.
_____ generally outline the procedures to be used in specific ethical situations, such as
marketing practice, conflicts of interest, and observance of laws.
Borrowing money that has to be repaid at a later date in order to start a business is
_____.
Why are conceptual skills most important for top managers?
Name and describe the three types of global strategies.
Significant differences distinguish how individual managers approach problems and
make decisions; each has his own dominant personal decision style. In a short essay,
briefly describe four personal decision styles used by managers. Then describe three or
four significant decisions you have made in the last 30 days, and use them to determine
your dominant personal decision style. Explain how you reached your conclusion.