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People who work for an organization, but not on a permanent or full-time basis are
called "employees of choice."
a. True
b. False
Because of cheap labor, most international business firms are headquartered in the less
developed countries of Asia and South America.
a. True
b. False
When the USS Indianapolis sank after being torpedoed, one Navy pilot disobeyed
orders and risked is life to save men who were being picked off by land sharks. The
Navy pilot was operating from the _____ level of moral development.
a. preconventional b. conventional
c. postconventional d. lowest
e. conservative
Stress can be caused by:
a. task demands.
b. role demands.
c. interpersonal demands.
d. physical demands.
e. all of these.
The idea in the large group intervention is to get a sample of people who may have an
interest in the organization, gather perspectives from the selected parts of the system,
and allow the sample to create a collective future.
a. True
b. False
Core competence is the plan of action that prescribes resource allocation and other
activities for dealing with the environment.
a. True
b. False
Important stakeholders in corporations include the government and the community.
a. True
b. False
The job characteristic of feedback provides the worker with:
a. employee growth-need strength.
b. experienced meaningfulness of work.
c. experienced responsibility.
d. knowledge of actual results.
e. demotivation.
In _____, an experienced manager shows a new employee how to perform job duties.
a. on-the-job training
b. classroom training
c. orientation training
d. computer-assisted instruction
e. realistic job previews
Two ways to classify rewards are extrinsic and monetary.
a. True
b. False
Silvia, a seasoned assembly line worker at an automobile manufacturer, wants to
demonstrate to Allison, a new trainee, how her job relates to other organizational
activities. This encompasses which downward communication topic?
a. Goals
b. Practices
c. Performance feedback
d. Indoctrination
e. Job instructions
Utilitarian, individualism, moral-rights, and objective dualism are the four approaches
that guide ethical decision-making.
a. True
b. False
_____ is a rigid, exaggerated, irrational belief associated with a particular group of
people.
a. Label
b. Prejudice
c. Typecast
d. Discrimination
e. Stereotype
Highly successful salespeople spend _____ of a sales call letting the customer talk.
a. 15-20 percent
b. 40-50 percent
c. 60-70 percent
d. all
e. none
The _____ leadership style matches with the preconventional level of personal moral
development.
a. autocratic
b. team oriented
c. servant leadership
d. guiding/encouraging
e. transforming
Nancy belongs to a horizontal team in her organization. She was selected on the basis of
her title, not her expertise. The type of horizontal team she belongs to is likely a(n):
a. self-managed work team.
b. task force.
c. cross-functional team.
d. committee.
e. ad-hoc committee.
The grapevine is an important means of communication that exists in companies. Most
of the information passed through the grapevine is:
a. personal information.
b. vicious gossip.
c. business-related.
d. destructive because it is not accurate.
e. none of these.
Conceptual, human, and technical skills are important to which managerial level?
a. Top managers
b. Middle managers
c. First-line managers
d. Non managers
e. All of these
Which of the following techniques reduces the likelihood that behavior will be
repeated?
a. Positive reinforcement
b. Negative reinforcement
c. Extinction
d. Reward enhancement
e. All of these
All of the following are changes that are reshaping our workforce EXCEPT:
a. aging workforce.
b. growth in Hispanic and Asian workers.
c. women outnumbering men
d. growth in foreign-born population.
e. younger workforce.
______ are stressors associated with relationships in the organization.
Operational plans that focus on specific tasks and processes that help to meet tactical
and strategic goals are developed by _____ managers and supervisors.
The step in the decision making process in which managers analyze the underlying
causal factors associated with the situation is called _____.
Differentiate between strategy formulation and strategy implementation.
List the five categories or forms of sexual harassment.
