Cost leadership is a type of competitive strategy with which the organization seeks to
distinguish its products or services from that of competitors.
a. True
b. False
Face-to-face discussion is the richest channel, in terms of channel richness.
a. True
b. False
Research has found that communication channels differ in their capacity to convey
information.
a. True
b. False
The average U.S. worker, today, is _____ than ever.
a. more likely to be married
b. younger
c. older
d. more likely to be male
e. uneducated
Today’s middle manager is responsible for creating a _____ rather than managing the
flow of information up and down the hierarchy.
a. vertical chain
b. horizontal network
c. diagonal system of communication
d. spiral network
e. chaos-based evaluation system
Research shows that realistic job previews lower employee satisfaction and increase
turnover.
a. True
b. False
The expectancy theory attempts to define specific types of needs or rewards to establish
that they exist and may be similar to other individuals.
a. True
b. False
In a low-context culture such as the United States, disagreeing with a superior is
considered disrespectful and even disloyal.
a. True
b. False
The functional structure offers a way to decentralize decision making and provide
direction from the teams in the field.
a. True
b. False
Sole proprietorships are one of the fastest growing segment of small business.
a. True
b. False
When managers who express positive emotions such as happiness, enthusiasm, and
appreciation trigger these same positive emotions in employees, _____is happening.
a. Perceptual selectivity
b. Cognitive dissonance
c. Contagious feeling
d. Self-efficacy
e. Emotion contagion
Valence is the perceived value of a reward or outcome.
a. True
b. False
Which of the following theories emphasize the needs that motivate people?
a. Process
b. Reinforcement
c. Content
d. Contingency
e. Situational
Monitoring the Internet to maintain the company’s ethical climate and workplace
productivity could be considered part of an individualistic approach.
a. True
b. False
In some parts of the world, female entrepreneurship is catching up with that of men;
and minority-owned businesses in the Unite States are also on the rise. Write a short
essay that supports your conclusion regarding how these small business owners are
impacting the economy.
_____ financing consists of funds that are invested in exchange for ownership in the
company.
_____ rewards are given by another person, typically a manager, and include
promotions and pay increases.
List the four responsibilities of corporate social performance.
An increasing number of corporations are implementing “green” or environmentally
friendly practices, such as sustainable development. Choose some type of business, then
write a short essay in which you explain how the concept of sustainability could be used
in that business, how success is measured in the organization, and what you perceive to
be the value of sustainable development.
The application of behavioral science knowledge to improve an organization’s health
and effectiveness is known as _____ .
The visual representation of an organization’s structure is called the _____.
Over time, organizations will make changes in what they produce and how they
produce it. Managers typically have three types of strategies they can use to implement
those changes: exploration, cooperation, and innovation. Under what circumstances is a
manager most likely to use exploration? Cooperation? Innovation? Write an essay
explaining when and why managers would choose each of these strategies.
The _____ approach to ethical decision making sidesteps debates about what is right,
good, or just and bases decisions on prevailing standards of the profession and the
larger society, taking the interests of all stakeholders into account.