A good listener is passive and laid back.
a. True
b. False
_____ is the management function concerned with monitoring employees’ activities,
keeping the organization on track toward its goals, and making corrections as needed.
a. Planning
b. Resource allocation
c. Controlling
d. Organizing
e. Efficiency
Job rotation systematically moves employees from one job to another, thereby
increasing the number of different tasks an employee performs without increasing the
complexity of any one job.
a. True
b. False
Challenging assignments and creative development opportunities are part of the new
social contract between employees and employers.
a. True
b. False
A contingency factor that can influence the success of a TQM program in a negative
way is that:
a. continuous improvement is a way of life.
b. TQM serves to enrich jobs and motivate employees.
c. problem-solving skills are improved for all employees.
d. participation and teamwork are used to tackle significant problems.
e. union leaders are left out of QC discussions.
Although public confidence in business managers is at an all-time low, politics, sports,
and non-profit organizations have not been affected.
a. True
b. False
A poor listener listens to central themes.
a. True
b. False
Managers use conceptual, human, and technical skills to perform the four management
functions of planning, organizing, leading, and controlling in all organizations.
a. True
b. False
The duty to perform the task or activity an employee has been assigned is called
accountability.
a. True
b. False
People who prefer simple, clear-cut solutions to problems use the directive style.
a. True
b. False
_____ and _____ proposed a two dimensional leadership theory called the Managerial
Grid.
a. Blake; Mouton
b. Hersey; Blanchard
c. Vroom; Yetton
d. Tannenbaum; Schmidt
e. Evans; House
Marr’s management style reflects a belief in:
Scenario – Britney Marr
The opportunity to gain a foothold in the snack cracker industry had just been found.
Britney Marr, an account executive manager for Baked Wheat Industries had developed
an interest in wheat crackers two months ago when one of her newly hired account
execs, Amy Bender, had convinced her about the high margins and promising future
associated with that market. Marr had always believed that if you do your homework in
hiring the best people then it only makes sense to listen to their recommendations and
implement their suggestions.
Marr had given her approval to Bender to explore opportunities to move into this
promising new market. This morning, Bender had reported that the Jackson Corporation
had severed its contract with Feel Good Crackers Incorporated. Apparently, the Feel
Good salesman had shared sensitive information about Jackson at a cocktail party.
Bender had already established a good relationship with Feel Good buyers and so
recognized this as an opportunity to expand her market into wheat crackers.
a. theory Y.
b. developing her employees through control.
c. grieving theory.
d. all of these.
e. none of these.
One of your fellow team members at work is continually disrupting the team’s work
with jokes and general horseplay. You hope that by ignoring him he will stop this
senseless behavior. You are attempting to use which reinforcement tool?
a. Extinction
b. Positive reinforcement
c. Negative reinforcement
d. Avoidance learning
e. Desired behavior is reinforced annually
In the MBO process, after the first step of setting objectives is accomplished, the next
step that Katelynn should expect is:
Scenario – Katelynn Kareem
Managers at WXYZ just announced that the new management program would be
focused around MBO concepts. Katelynn Kareem had been a manager at WXYZ for ten
years and she was not certain if this new MBO approach was going to fit her
department. She had strong commitment to achieving the company’s objectives, but she
also knew her employees well enough to know that some didn’t share the same
commitment.
a. reviewing progress toward company goals.
b. appraising overall performance.
c. developing action plans.
d. having a company party to celebrate.
e. none of these.
Cooltown University recently invited members of its social network group to enter a
contest on YouTune to design the best video promoting the university. This is an
example of what innovative approach?
a. Social group innovation
b. Network innovation
c. Techsourcing
d. Crowdsourcing
e. Insourcing
Describe the five bases of power typical in organizations.
Briefly explain the difference between high power distance and low power distance.
Describe the concept of changing social contract by differentiating between the new and
the old contract.
What is social responsibility? Why is it considered a difficult concept to grasp?
The manager of a new research and development firm wants to ensure that all business
performed follows ethical practices. Compose a brief company policy statement that
explains the concept of “ethical behavior” in a way that all employees understand
expectations. Be sure to make clear the relationship between ethics, law, and free
choice.
A model of leadership that describes the relationship between leadership styles and
specific organizational situations is called a(n) _____ approach.
The deeds of _____ are extraordinary, but not so extraordinary that other employees
cannot perform the same deeds.
A country’s physical facilities that support economic activities make up its _____.
_____ is the management of business operations conducted in more than one country.
The Supreme Court has granted corporations some of the same rights as people, so it is
only fair that corporations have some of the same responsibilities as people. In a short
essay, explain corporate social responsibility and the four criteria used to evaluate it.
Arrange the four criteria in order from the one you deem to be most important to the
one you deem to be least important in assessing corporate social responsibility, and
explain your rationale for ranking them in that order.