According to expectancy theory, for an employee to be highly motivated, E-P
expectancy and valence must be maximized.
a. True
b. False
Seeking cheaper sources of materials or labor offshore is called offshoring.
a. True
b. False
Reasons employees resist change include self-interest, lack of understanding and trust,
uncertainty, and different assessments and goals.
a. True
b. False
Which of the following theories concern the thought processes that influence behavior?
a. Process
b. Reinforcement
c. Content
d. Needs
e. Maslow’s
Optimizers are rewarded by chance to work on something new and creative.
a. True
b. False
The Hawthorne studies resulted in the movement towards scientific management.
a. True
b. False
A task force or a crossfunctional team is a group of employees from different
departments formed to deal with a specific activity and existing only until the task is
completed.
a. True
b. False
An organization’s decision to produce a new product is in the:
a. domain of codified law.
b. domain of free choice.
c. domain of ethics.
d. domain of compensatory justice.
e. domain of social responsibility.
An example of an organizational would be:
a. the switch to a new production method.
b. the decision to offer a new product line.
c. the introductions of a new pay for performance system.
d. all of these.
e. the switch to a new production method or the decision to offer a new product line.
_____ refers to the degree to which people accept inequality in power among
institutions, organizations, and people.
a. Power distance
b. Uncertainty avoidance
c. Individualism
d. Collectivism
e. Masculinity
What are the key elements of communication?
a. Encoding, message, and feedback
b. Encoding, noise, and symbols
c. Message, circuit, and decoding
d. Feedback, message, and perception
e. Feedback, circuit, and perception
The _____ function recruits selects, trains, transfers, promotes, and lays off employees
to achieve strategic goals.
a. production
b. leadership
c. information and control systems
d. structural design
e. human resource
When informing your staff of the date for the company picnic, a _____ would be most
practical and successful.
a. memo
b. telephone
c. video conference
d. face-to-face contact
e. newspaper notice
As a top manager, Joanna works with others within her team every day in making
important corporate decisions. Her preferred decision-making approach is to generate as
many alternatives to problems as possible in a short amount of time. This approach is
referred to as _____.
a. groupthink
b. devil’s advocacy
c. point-counterpoint
d. escalating commitment
e. brainstorming
Paying a woman less than a man for the same work is an example of::
a. gender discrimination
b. ethnic discrimination
c. stereotyping
d. sexual harassment
e. prejudice
Downward communication is usually used to communicate information about all of the
following EXCEPT:
a. indoctrination.
b. procedures.
c. performance feedback.
d. suggestions for improvement.
e. implementation of goals.
Competitive intelligence professionals are really just in-house snoops who obtain
information about other companies.
a. True
b. False
The _____ refers to a clearly defined line of authority in the organization that includes
all employees.
Individualism is most closely related to:
social responsibility.
free choice.
economic responsibility.
codified law.
togetherness.
List the three guidelines of innovative group decision-making in today’s businesses.
The antagonistic interaction in which one party attempts to thwart the intentions or
goals of another is known as _____.
The nature of management is to cope with _____ and far-reaching challenges.
Differences among people with respect to how they perceive problems and make
decisions is called _____.
The concept that the whole is greater than the sum of its parts is known as _____.
The Supreme Court has granted corporations some of the same rights as people, so it is
only fair that corporations have some of the same responsibilities as people. In a short
essay, explain corporate social responsibility and the four criteria used to evaluate it.
Arrange the four criteria in order from the one you deem to be most important to the
one you deem to be least important in assessing corporate social responsibility, and
explain your rationale for ranking them in that order.
In response to a global, multicultural environment, many organizations are
implementing initiatives to manage diversity. In a short essay, argue for the value of
changing organizational structure, policy, and programs to facilitate and support
diversity.
_____ is an arrangement by which the owner of a product or service allows others to
purchase the right to distribute the product or service with help from the owner.