1. Managers facilitate strategic conversations by using open communication, actively listening to others, applying the
practice of dialogue, and using feedback for learning and change.
a.
True
b.
False
True
566
MGMT.DAFT.12.17-02 – 17–02
2. Managers spend 80 percent of every working day doing desk work.
a.
True
b.
False
False
566
MGMT.DAFT.12.17-02 – 17–02
3. Communication permeates every management function.
a.
True
b.
False
True
566
MGMT.DAFT.12.17-02 – 17–02
4. Communication is the process by which information is transmitted from the speaker to the listener.
a.
True
b.
False
False
566
MGMT.DAFT.12.17-02 – 17–02
5. The process by which information is exchanged and understood by two or more people is the definition of
communication.
a.
True
b.
False
True
567
MGMT.DAFT.12.17-02 – 17–02
6. Without feedback, communication is only a two-way process, sender to receiver and receiver to sender.
a.
True
b.
False
567
MGMT.DAFT.12.17-03 – 17–03
7. The sender must encode the message and select a communication channel after developing the message.
a.
True
b.
False
True
568
MGMT.DAFT.12.17-03 – 17–03
8. The process of encoding, the selection of a channel, the presence of noise, and the development of feedback are four of
the factors involved in the communication process.
a.
True
b.
False
True
568
MGMT.DAFT.12.17-03 – 17–03
9. Communication can break down if sender and receiver do not encode or decode language in the same way.
a.
True
b.
False
True
568
MGMT.DAFT.12.17-03 – 17–03
10. Face-to-face discussion is the richest channel, in terms of channel richness.
a.
True
b.
False
True
568
MGMT.DAFT.12.17-04 – 17–04
11. For most women, talk is primarily a means to preserve independence and negotiate and maintain status in a hierarchy.
a.
True
b.
False
False
570
MGMT.DAFT.12.17-04 – 17–04
12. Men tend to use more submissive gestures when communicating with women such as tilting their heads while talking,
lowering their eyes, or putting their hands in their laps.
a.
True
b.
False
False
570
MGMT.DAFT.12.17-04 – 17–04
13. To inspire employees to achieve goals in today’s difficult economic environment, some male managers are shifting to
a more female-oriented communication style.
a.
True
b.
False
True
570
MGMT.DAFT.12.17-04 – 17–04
14. Team members, in decentralized networks, must communicate through one individual to solve problems or make
decisions.
a.
True
b.
False
False
571
MGMT.DAFT.12.17-04 – 17–04
15. A decentralized network is a team communication structure in which team members freely communicate with one
another and arrive at decisions together.
a.
True
b.
False
True
571
MGMT.DAFT.12.17-04 – 17–04
16. Channel richness is the number of cues and the level of potential noise in a channel that is selected for communication.
a.
True
b.
False
False
MGMT.DAFT.12.17-04 – 17–04
17. Research has found that communication channels differ in their capacity to convey information.
a.
True
b.
False
True
572
MGMT.DAFT.12.17-04 – 17–04
18. Routine messages tend to be simple and straightforward, such as conveying data or statistics.
a.
True
b.
False
True
572
MGMT.DAFT.12.17-06 – 17–06
19. Research finds that the most effective way to persuade and influence others is by issuing directives.
a.
True
b.
False
False
572-573
MGMT.DAFT.12.17-07 – 17–07
20. By selecting rich channels managers can communicate nonroutine messages effectively.
a.
True
b.
False
True
573
MGMT.DAFT.12.17-04 – 17–04
21. Impersonal written media, including flyers and bulletins, are the lowest in channel richness.
a.
True
b.
False
True
573
MGMT.DAFT.12.17-04 – 17–04
22. Routine messages typically are ambiguous, concern novel events and impose great potential for misunderstanding.
a.
True
b.
False
False
573
MGMT.DAFT.12.17-04 – 17–04
23. Managers connect with others, to persuade and influence, primarily by using impersonal written media such as fliers
and bulletins.
a.
True
b.
False
False
MGMT.DAFT.12.17-04 – 17–04
24. The choice of a communication channel can convey a symbolic meaning to the receiver.
a.
True
b.
False
True
573
MGMT.DAFT.12.17-07 – 17–07
25. An individual’s level of fear or anxiety associated with interpersonal communications is called communication
apprehension.
a.
True
b.
False
True
574
MGMT.DAFT.12.17-04 – 17–04
26. In a low-context culture such as the United States, disagreeing with a superior is considered disrespectful and even
disloyal.
a.
True
b.
False
False
575
MGMT.DAFT.12.17-06 – 17–06
27. Conversation is a group communication process aimed at creating a culture based on collaboration, fluidity, trust, and
commitment to shared goals.
a.
True
b.
False
False
576
MGMT.DAFT.12.17-07 – 17–07
28. Creating a climate of trust and openness is the most important thing managers can do to enhance organization
communication.
a.
True
b.
False
True
576
MGMT.DAFT.12.17-07 – 17–07
29. Forms of nonverbal communication include blushing, perspiring, glancing, crying, and laughing.
a.
True
b.
False
True
577
MGMT.DAFT.12.17-07 – 17–07
30. Formulating in your mind what you are going to say next is an important part of effective listening.
a.
True
b.
False
False
577
MGMT.DAFT.12.17-07 – 17–07
31. Blogs, running Web logs that allow people to post opinions, ideas, and information, provide a low-cost, always-fresh
real-time link between organizations and customers, employees, the media, and investors.
a.
True
b.
False
True
577
MGMT.DAFT.12.17-07 – 17–07
32. The receiver usually will give more weight to behavioral actions than to verbal messages when verbal and nonverbal
messages are contradictory.
a.
True
b.
False
578
MGMT.DAFT.12.17-07 – 17–07
33. A good listener is passive and laid back.
a.
True
b.
False
False
578
MGMT.DAFT.12.17-07 – 17–07
34. A poor listener listens to central themes.
a.
True
b.
False
False
578
MGMT.DAFT.12.17-07 – 17–07
35. A formal communication channel is a communication channel that flows within the chain of command.
a.
True
b.
False
True
579
MGMT.DAFT.12.17-08 – 17–08
36. The topics covered in upward communication are indoctrination and implementation of goals and strategies.
a.
True
b.
False
False
579
MGMT.DAFT.12.17-08 – 17–08
37. An example of upward communication is performance feedback.
a.
True
b.
False
False
579
MGMT.DAFT.12.17-08 – 17–08
38. Performance reports and suggestions for improvement are two types of upward communication.
a.
True
b.
False
True
579
MGMT.DAFT.12.17-08 – 17–08
39. Instant messaging is electronic communication that allows users to see who is connected to a network and share
information instantly.
a.
True
b.
False
580
MGMT.DAFT.12.17-08 – 17–08
40. Horizontal communication is the lateral or diagonal exchange of messages among peers or coworkers.
a.
True
b.
False
True
580
MGMT.DAFT.12.17-08 – 17–08
41. The major problem with downward communication is drop off, the distortion or loss of message content.
a.
True
b.
False
True
581
MGMT.DAFT.12.17-08 – 17–08
42. Types of information generally communicated upwards include performance reports, suggestions for improvement,
and performance feedback.
a.
True
b.
False
False
581
MGMT.DAFT.12.17-07 – 17–07
43. Procedures and practices are downward communication topics that define the organization’s rules, regulations,
benefits, and structural arrangements.
a.
True
b.
False
True
581
MGMT.DAFT.12.17-08 – 17–08
44. Interdepartmental coordination refers to messages that take place among members of the same department and
concern task accomplishment.
a.
True
b.
False
False
582
MGMT.DAFT.12.17-08 – 17–08
45. Horizontal communication is particularly important in teaching organizations, where teams of workers are
continuously solving problems and searching for new ways of doing things.
a.
True
b.
False
False
582
MGMT.DAFT.12.17-08 – 17–08
46. Messages that are designed to share information among teams and departments that can help the organization change,
grow, or improve are called change initiatives and improvements.
a.
True
b.
False
True
582
MGMT.DAFT.12.17-08 – 17–08
47. Acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational
boundaries refers to personal networking.
a.
True
b.
False
True
583
MGMT.DAFT.12.17-06 – 17–06
48. Grapevine is a type of personal channel used in many organizations.
a.
True
b.
False
True
584
MGMT.DAFT.12.17-06 – 17–06
49. An informal, person-to-person communication network of employees that is not officially sanctioned by the
organization refers to the grapevine.
a.
True
b.
False
True
584
MGMT.DAFT.12.17-06 – 17–06
50. Social media does not include blogs and wikis.
a.
True
b.
False
False
585
MGMT.DAFT.12.17-05 – 17–05
51. Many firms are using social media to connect with and listen to customers.
a.
True
b.
False
True
585
MGMT.DAFT.12.17-05 – 17–05
52. When facing a crisis, prompt and thoughtful communications counter confusion and replace it with confidence in the
organization’s leaders.
a.
True
b.
False
True
587-588
MGMT.DAFT.12.17-06 – 17–06
United States – BUSPROG: Analytic
United States – LA – DISC: Group Dynamics
Bloom’s: Knowledge
53. _____ refers to dialogue across boundaries and hierarchical levels about the team or organization’s vision, critical
strategic themes, and values that help achieve important goals.
a.
Tactical discussion
b.
Strategic conversation
c.
Intentional chat
d.
Calculated exchange
e.
Deliberate talk
567
MGMT.DAFT.12.17-02 – 17–02
United States – BUSPROG: Analytic
United States – LA – DISC: Group Dynamics
Bloom’s: Knowledge
54. Communication is defined by the text as the process by which information is:
a.
shared.
b.
exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.
c.
received.
d.
transmitted to others.
e.
stored.
567
MGMT.DAFT.12.17-02 – 17–02
United States – BUSPROG: Analytic
United States – LA – DISC: Group Dynamics
Bloom’s: Knowledge
55. _____ is necessary for communication to be considered two-way.
a.
Message
b.
Channel
c.
Feedback
d.
Noise
e.
Circuit
c
567
MGMT.DAFT.12.17-03 – 17–03
United States – BUSPROG: Analytic
United States – LA – DISC: Group Dynamics
Bloom’s: Knowledge
56. The receiver _____ the symbols to interpret the meaning of the message.
a.
encodes
b.
transmits
c.
decodes
d.
responds to
e.
must ignore
c
568
MGMT.DAFT.12.17-03 – 17–03
United States – BUSPROG: Analytic
United States – LA – DISC: Group Dynamics
Bloom’s: Knowledge
57. Which of the following, in the communication process, has the responsibility to decode the symbols and interpret the
meaning of the message?
a.
Sender
b.
Receiver
c.
Channel
d.
Filter
e.
Middleman
568
MGMT.DAFT.12.17-03 – 17–03
United States – BUSPROG: Analytic
United States – LA – DISC: Group Dynamics
Bloom’s: Knowledge
58. _____ and _____ are potential sources for communication errors, because knowledge, attitudes, and background act as
filters.
a.
Encoding, channel
b.
Encoding, noise
c.
Decoding, channel
d.
Decoding, encoding
e.
Decoding, noise
568
United States – BUSPROG: Analytic
United States – LA – DISC: Group Dynamics
Bloom’s: Knowledge
59. What are the key elements of communication?
a.
Encoding, message, and feedback
b.
Encoding, noise, and symbols
c.
Message, circuit, and decoding
d.
Feedback, message, and perception
e.
Feedback, circuit, and perception
568
United States – BUSPROG: Analytic
United States – LA – DISC: Group Dynamics
Bloom’s: Knowledge
60. Jenna composes an email from home to her boss to inform him that she will be late getting to work that day. The act of
composing an email involves which stage of the communication process?
a.
Selecting a channel
b.
Sifting through noise
c.
Providing feedback
d.
Encoding the message
e.
Decoding the message
568
United States – BUSPROG: Analytic
United States – LA – DISC: Group Dynamics
Bloom’s: Knowledge
61. Selina is meeting with her subordinate Mike for his annual performance review. At the end of the review, Mike tells
Selina that he is confused about some things she said. By asking Selina to explain certain things in more detail, Mike is
engaging in which component of the communication process?
a.
Selecting a channel
b.
Sifting through noise
c.
Providing feedback
d.
Encoding the message
e.
Decoding the message
c
568
MGMT.DAFT.12.17-03 – 17–03
United States – BUSPROG: Analytic
United States – LA – DISC: Group Dynamics
Bloom’s: Knowledge
A
62. A manager might use _____ as a type of communication.
a.
meetings
b.
telephone conversations
c.
talking informally
d.
all of these
e.
meetings and telephone conversations
569
MGMT.DAFT.12.17-02 – 17–02
United States – BUSPROG: Analytic
United States – LA – DISC: Group Dynamics
Bloom’s: Knowledge
63. Which communication channel would be most successful to inform managers of impending company-wide layoff?
a.
Telephone conversations
b.
Face-to-face contact
c.
Electronic media
d.
Written media
e.
None of these
569
MGMT.DAFT.12.17-03 – 17–03
United States – BUSPROG: Analytic
United States – LA – DISC: Group Dynamics
Bloom’s: Knowledge
A
64. Managers’ communication is _____-directed, in that it directs everyone’s attention toward the vision, values, and
desired goals of the team or organization and influences people to act in a way to achieve the goals.
a.
image
b.
idea
c.
purpose
d.
communication
e.
need
c
569
MGMT.DAFT.12.17-02 – 17–02
United States – BUSPROG: Analytic
United States – LA – DISC: Group Dynamics
Bloom’s: Knowledge
65. One of the most important things that a manager can do for the organization, according to the text, is to:
a.
talk to their employees.
b.
create a climate of trust and openness.
c.
listen to their employees.
d.
ensure that production remains high.
e.
none of these.
569
MGMT.DAFT.12.17-08 – 17–08
United States – BUSPROG: Analytic
United States – LA – DISC: Group Dynamics
Bloom’s: Knowledge
66. Compared to men, women tend to:
a.
use verbal language to exhibit knowledge and skill.
b.
stare and point more.
c.
enjoy demonstrating their knowledge.
d.
use their unique conversational style to show involvement.
e.
value their position at center stage.