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Robbie's Robots decided to continue operations at one plant while shutting down
another. The decision was justified on the basis of what was best for the total
corporation. This is an example of the:
a. utilitarian approach.
b. individualism approach.
c. moral-justice approach.
d. justice approach.
e. illegal approach.
Toyota's response to recent events like the global economic downturn and the deadly
tusnami in Japan was to create a more efficiency driven culture with their focus turned
to improve their internal environment instead of outward.
a. True
b. False
What is the role of the negotiator?
a. The negotiator role involves formal negotiations and bargaining to attain outcomes
for the manager's unit of responsibility.
b. The negotiator role involves seeking current information from many sources.
c. The negotiator role involves the initiation of change.
d. The negotiator role involves resolving conflicts among subordinates or between the
manager's department and other departments.
e. The negotiator role pertains to the development of information sources both inside
and outside the organization.
Vertical integration means a firm expands into businesses that either produce the
supplies needed to make products or that distribute and sell those products to
customers.
a. True
b. False
All of the following are traditional model dimensions of diversity EXCEPT:
a. age.
b. sexual orientation.
c. religious beliefs.
d. physical ability.
e. all of these are primary dimensions of diversity.
_____ is considered the "father of scientific management."
a. Frank B. Gilbreth
b. Elton Mayo
c. Henry Gantt
d. Douglas McGregor
e. Frederick W. Taylor
The social value of uncertainty avoidance is evident in countries like Japan which
support beliefs that provide stability and conformity among its citizenry.
a. True
b. False
Which of the following is NOT a valid component of authentic leadership?
a. Pursues purpose with passion
b. Isolates self from others
c. Leads with the heart as well as the head
d. Demonstrates self-discipline
e. Practices solid values
A organizational map is a visual representation of an organization's structure, showing
communication and lines of power.
a. True
b. False
_____ includes all elements existing outside the boundary of the organization that have
the potential to affect the organization.
a. Organizational environment
b. Internal environment
c. Task environment
d. General environment
e. Technological environment
Terry manages a food distribution company that is highly focused on creating a strong
cohesive culture, but the company does not tie organizational values directly to goals
and desired business results. Terry's company most likely falls in which quadrant of
organizational performance and culture?
a. Quadrant A
b. Quadrant B
c. Quadrant C
d. Quadrant D
e. Quadrant E
Brainwriting refers to the tendency of people in groups to suppress contrary opinions.
a. True
b. False
"No food and/or drinks in the classroom" is an example of a _____.
a. procedure
b. rule
c. policy
d. single-use plan
e. project
The major problem with downward communication is drop off, the distortion or loss of
message content.
a. True
b. False
The problem Melissa faced was:
Scenario - Melissa Hill
Melissa Hill, sales manager for One-Hit-Wonder Record Company, was trying to create
a new strategy to turn around the declining record sales the company was facing.
Melissa needed to find a way to find out what the customers really wanted, since
One-Hit-Wonder didn't have accurate information like the competitors did. It was
imperative that she find the correct strategy and information because the company was
in financial trouble. The company's President wanted all employees to help find
information and work as a team to develop better relationships that might help the
company. He also stated that he wanted the company to remain an independent
company. Melissa realized that through hard work and team efforts, the company could
get back on its feet as soon as they got reliable information.
a. culture gap.
b. structural instability.
c. environmental uncertainty.
d. company transformation.
e. legal problems.
MNCs that are truly world-oriented and favor no specific country are considered _____.
A(n) _____ is a team communication structure in which team members communicate
through a single individual to solve problems or make decisions.
Entrepreneurship and small business in the United States is an engine for _____ and
_____.
The _____ provides shared office space, management support services, and
management advice to entrepreneurs.
_____ theories emphasize the needs that motivate people.
A normative decision making model defines how a manager _____ make decisions.
List the four approaches that are used to describe values for guiding ethical decision
making. Briefly describe each.
The _____ approach contends that acts are moral when they promote the individual's
best long-term interests.
_____ means that people in management positions have formal authority to direct and
control immediate subordinates.
The _____ provides three types of information: assets, liabilities, and owners' equity.
