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The ethical concept that argues that moral behaviors produce the greatest good for the
greatest number of people is objective dualism.
a. True
b. False
The ethical concept that acts are moral when they promote the individual's best long
term interests, which ultimately leads to the greater good, is known as the moral rights
approach.
a. True
b. False
_____ refers to the fact that services are perishable and cannot be stored in inventory.
a. Boundarylessness
b. Tangible output
c. Intangible output
d. Flexible operations
e. Centralization
The delegation of power and authority to subordinates is referred to as:
a. need for power.
b. need for achievement.
c. empowerment.
d. passing the buck.
e. need of affiliation.
The six interpersonal influence tactics for leaders include all of the following EXCEPT:
a. use rational persuasion.
b. rely on the rule of reciprocity.
c. develop allies.
d. do not worry about people liking you.
e. reward the behaviors you want.
The type of power that results from political referrals is referent power.
a. True
b. False
Donna Hyde is the head of the finance department at Muumuu Manufacturing, Inc. Her
level in the management hierarchy is that of a(n):
a. first-line manager.
b. middle manager.
c. top manager.
d. chief executive officer.
e. operative.
Recruiting activities can be divided into (1) internal recruiting including "promote from
within" policies, and (2) external recruiting including the use of headhunters.
a. True
b. False
Which of the following provides a safe harbor where ideas from employees throughout
the company can be developed without interference from company bureaucracy or
politics?
a. An idea champion
b. A sponsor
c. A new-venture team
d. An idea incubator
e. An inventor
What is the primary goal of the social entrepreneur?
a. Maximizing profits
b. Improving society
c. Reaching social circles
d. Finding funding
e. Writing grants
The framework in which the organization defines how tasks are divided, resources are
deployed, and departments are coordinated is called _____.
_____ is a method whereby managers and employees define goals for every
department, project, and person and use them to monitor subsequent performance.
_____ teams typically consist of 5 to 20 multiskilled workers who rotate jobs to
produce an entire product or service or at least one complete aspect or portion of a
product or service.
An approach that brings together participants from all parts of the organization (and
may include key outside stakeholders as well) to discuss problems or opportunities and
plan for major change is called _____ .
_____ decisions involve situations that have occurred often enough to enable decision
rules to be developed and applied in the future.
List three examples of primary stakeholders.
A written test, designed to measure a particular attribute such as intelligence or aptitude,
is called a(n) _____.
Define a corporation and briefly discuss the primary advantages and disadvantages of
forming a corporation.
List the four approaches that are used to describe values for guiding ethical decision
making. Briefly describe each.
