Samuel, a sales associate at an electronics store, learns that his base pay is higher than
any other sales associate in the store. He justifies his higher salary to the idea that he
must be a top sales associate, generating more revenue than anyone else. This example
demonstrates which method for reducing perceived inequity?
a. Working harder, not smarter
b. Changing outcomes
c. Changing work effort
d. Changing perceptions
e. Leaving the job
According to research, an individual’s personality has no affect on how they respond to
stressors.
a. True
b. False
According to BusinessWeek and Boston Consulting Group, 72% of top executives
reported that _____ is a top priority.
a. planning
b. competition
c. organization
d. cooperation
e. innovation
All of the following are goals of human resource management EXCEPT :
a. finding the right people for the job.
b. managing talent so people achieve their potential.
c. maintaining an effective work force.
d. turning over an effective workforce.
e. both attracting an effective work force and maintaining an effective work force.
Managers and employees that are most involved in an innovation or potential change
are often those that seem to prefer the status quo.
a. True
b. False
The most important responsibilities for _____ managers include communicating a
shared vision for the organization and shaping corporate culture.
a. top
b. middle
c. first-line
d. leading
e. organizing
The implementation of small, incremental improvements in all areas of the organization
on an ongoing basis refers to continuous improvement.
a. True
b. False
When an organization is deliberately structured, it is designed to achieve some
outcome, such as making a profit.
a. True
b. False
Which of the following is the arousal, direction, and persistence of behavior?
a. Commitment
b. Motivation
c. Satisfaction
d. Rewarding behavior
e. Behavior modification
Open-book management ties employee rewards to the company’s overall success.
a. True
b. False
Managing team _____ is the most important skill required for effective team
management.
a. norms
b. cohesiveness
c. conflict
d. membership
e. none of these
The radical redesign of business processes to achieve dramatic improvements in cost,
quality, service, and speed is called reengineering.
a. True
b. False
Managers spend 80 percent of every working day doing desk work.
a. True
b. False
To be effective communicators, managers should:
a. focus primarily on enhancing downward communication in the organization.
b. enhance lateral communication opportunities by encouraging teams.
c. limit use of communication technology.
d. strictly push for face-to-face communication.
e. encourage the use of multiple channels of communication.
Managers carry a tremendous responsibility for setting the ethical climate in an
organization and can act as role models for others.
a. True
b. False
Principled level of moral development is also referred to as the postconventional level.
a. True
b. False
The innovation strategy for changing products and technologies that involves managers
putting in place processes and structures to ensure that new ideas are carried forward
for acceptance and implementation is known as entrepreneurship.
a. True
b. False
Unfortunately, discretionary responsibility is involuntary and is mandated by
economics, law, or ethics.
a. True
b. False
Which of the following pertains to the organization as a whole?
a. Business-level strategy
b. Functional-level strategy
c. Corporate-level strategy
d. Operational-level strategy
e. Competitive-level strategy
Briefly discuss Porter’s three competitive strategies.
Conceptual skills are especially important for _____ managers.
In the BCG matrix, the dog has _____ market share and _____ business growth rate.
As one of the four common ways in which norms develop in teams, _____ means that
the first behaviors that occur in a team often set a precedent for later team expectations.
Power coming from a formal management position in an organization and the authority
granted to it is called _____.
______ are stressors arising from the tasks required of a person holding a particular job.