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Which of the following is a(n) is the individual who must make an ethical choice in an
organization?
a. The symbolic leader
b. An obstructive manager
c. The defensive individual
d. The moral agent
e. An authoritarian manager
A recent poll found that _____ percent of people surveyed say corporate America's
moral compass is pointing in the wrong direction.
a. 10 b. 29
c. 52 d. 76
e. 98
Which of the following is NOT a normative ethics approach?
a. Utilitarian approach
b. Individualism approach
c. Social responsibility approach
d. Moral-rights approach
e. All of these are normative approaches as described in the text.
_____ means being unpretentious and modest rather than arrogant and prideful.
a. Humility
b. Egotism
c. Altruism
d. Reserved
e. Assurance
Carrie's Car Care receives more than 25% of its total sales revenues from operations
outside of the United States. Carrie's would be considered a:
a. foreign national.
b. wealth company.
c. multinational corporation.
d. globalization corporation.
e. None of these.
A formal statement of the organization's values regarding moral principles and
governing its response to social values is called a code of ethics.
a. True
b. False
At LBK Industries, responsibility for quality control rests with a team of quality control
inspectors and supervisors rather than with employees. LBK uses what type of
organizational control?
a. Matrix control
b. Hierarchical control
c. Decentralized control
d. Bottom-up control
e. Balanced control
John has tremendous technical skills and frequently comes up with valuable ideas.
However, he has clueless about how to promote it within the organization. John is a
good example of a(n)_____ .
a. inventor.
b. idea champion.
c. sponsor.
d. critic.
e. an in-transition employee.
Which of the following terms is the belief that power and status differences should exist
within the organization?
a. Extroversion
b. Machiavellianism
c. Authoritarianism
d. Perceptual distortion
e. Locus of control
Job evaluation comprises the steps of observing and assessing employee performance,
recording the assessment, and providing feedback to the employee.
a. True
b. False
_____ refer(s) to the difference between assets and liabilities and is the company's net
worth in stock and retained earnings.
a. Assets
b. Current debt
c. Net profit
d. Owners' equity
e. Liabilities
The sociocultural dimension of the general environment includes societal norms and
values.
a. True
b. False
Elements of TQM include:
a. employee detachment.
b. focus on profits.
c. benchmarking.
d. accidental improvement.
e. all of these.
Most bad decisions are errors in judgment that originate in the human mind's limited
capacity and in the natural biases of the manager.
a. True
b. False
A group of six to twelve volunteer employees who meet regularly to discuss and solve
problems affecting their common work activities refers to a quality team.
a. True
b. False
Organization development is a specific set of management techniques based in the
behavioral science approach.
a. True
b. False
