1. Organizational behavior is an interdisciplinary field dedicated to the study of how individuals and groups tend to act in
organizations.
a.
True
b.
False
True
457
MGMT.DAFT.12.14-01 – 14–01
2. Job satisfaction is work behavior that goes beyond job requirements and contributes as needed to the organization’s
success.
a.
True
b.
False
False
459
MGMT.DAFT.12.14-02 – 14–02
3. The link between satisfaction and performance, according to research, is generally small and is affected by other
factors.
a.
True
b.
False
True
460
MGMT.DAFT.12.14-02 – 14–02
4. Organizations don’t want to lose talented, highly skilled workers, so they try to create an atmosphere of job satisfaction.
a.
True
b.
False
True
460
MGMT.DAFT.12.14-02 – 14–02
5. Loyalty to and heavy involvement in one’s organization refers to organizational commitment.
a.
True
b.
False
True
460
MGMT.DAFT.12.14-02 – 14–02
6. Proximity is the tendency to group sensory data because they are alike in some way.
a.
True
b.
False
False
462
MGMT.DAFT.12.14-03 – 14–03
7. A halo blinds the perceiver to other attributes that should be used in generating a more complete assessment.
a.
True
b.
False
True
462
MGMT.DAFT.12.14-03 – 14–03
8. A change in behavior or performance that occurs as the result of experience refers to perception.
a.
True
b.
False
False
462
MGMT.DAFT.12.14-07 – 14–07
9. Recent surveys indicate that the majority of working individuals strongly trust in their top management.
a.
True
b.
False
False
462
MGMT.DAFT.12.14-02 – 14–02
10. Attribution is the cognitive process people use to make sense out of the environment by selecting, organizing, and
interpreting information.
a.
True
b.
False
False
464
MGMT.DAFT.12.14-03 – 14–03
11. Organizing the selected data into patterns for interpretation and response is the last step in the perception process.
a.
True
b.
False
True
464
MGMT.DAFT.12.14-03 – 14–03
12. Recency supports the old truism that first impressions really do count.
a.
True
b.
False
False
464
MGMT.DAFT.12.14-03 – 14–03
13. The tendency to see one’s own personal traits in other people refers to attribution.
a.
True
b.
False
False
464
MGMT.DAFT.12.14-03 – 14–03
14. From attributions viewpoint, if the behavior is in consensus, the perceiver will probably respond to similar situations
in the same way.
a.
True
b.
False
True
464
MGMT.DAFT.12.14-03 – 14–03
15. From attributions viewpoint, if the behavior is distinctive, the perceiver probably will make an internal attribution.
a.
True
b.
False
False
464
MGMT.DAFT.12.14-03 – 14–03
16. Self-serving bias is when people give themselves too much credit for what they do well and give external forces too
much blame when they fail.
a.
True
b.
False
True
464
17. An internal attribution says something about the situation has caused the person’s behavior.
a.
True
b.
False
False
464
MGMT.DAFT.12.14-03 – 14–03
18. Teresa is highly imaginative and an artistically sensitive individual who displays a high degree of creativity.
According to the Big Five personality factors, these qualities describe her openness to experience.
a.
True
b.
False
True
465
MGMT.DAFT.12.14-04 – 14–04
19. The degree to which a person is outgoing, sociable, assertive, and comfortable with interpersonal relationships is
called extroversion.
a.
True
b.
False
True
465
MGMT.DAFT.12.14-04 – 14–04
20. The degree to which a person is able to get along with others by being good-natured, likable, cooperative, forgiving,
understanding, and trusting is agreeableness.
a.
True
b.
False
True
465
MGMT.DAFT.12.14-04 – 14–04
21. The degree to which a person is focused on a few goals, thus behaving in ways that are responsible, dependable,
persistent, and achievement oriented is conscientiousness.
a.
True
b.
False
True
465
MGMT.DAFT.12.14-04 – 14–04
22. The degree to which a person is calm, enthusiastic, and self-confident, rather than tense, depressed, moody, or
insecure is emotional stability.
a.
True
b.
False
True
465
MGMT.DAFT.12.14-05 – 14–05
23. According to research, seven in ten top executives test out to be introverts.
a.
True
b.
False
465
MGMT.DAFT.12.14-04 – 14–04
24. Person-job fit is the extent to which a person’s ability and personality matches the requirements of a job.
a.
True
b.
False
True
465
MGMT.DAFT.12.14-04 – 14–04
25. Locus of control refers to an individual’s belief that he or she can successfully accomplish a specific task or outcome.
a.
True
b.
False
False
468
MGMT.DAFT.12.14-04 – 14–04
26. People with an internal locus of control are easier to motivate because they believe the rewards are the result of their
behavior.
a.
True
b.
False
True
468
MGMT.DAFT.12.14-04 – 14–04
27. People have a high external locus of control when they feel in control of their own fate.
a.
True
b.
False
False
469
MGMT.DAFT.12.14-04 – 14–04
28. People with an external locus of control are harder to motivate but easier to manage.
a.
True
b.
False
True
469
MGMT.DAFT.12.14-04 – 14–04
29. Machiavellianism is the tendency to direct much on one’s behavior toward the acquisition of power and the
manipulation of other people for purely personal gain.
a.
True
b.
False
True
470
MGMT.DAFT.12.14-04 – 14–04
30. Low Machs are particularly good in jobs that require bargaining skills or that involve substantial rewards for winning.
a.
True
b.
False
False
470
MGMT.DAFT.12.14-04 – 14–04
31. The Myers-Briggs Type Indicator is a personality test that measures a person’s preference for introversion vs.
extroversion, sensation vs. intuition, thinking vs. feeling, and judging vs. perceiving.
a.
True
b.
False
True
MGMT.DAFT.12.14-04 – 14–04
Bloom’s: Knowledge
32. The Sensation-Thinking style prefers dealing with theoretical or technical problems.
a.
True
b.
False
False
471
MGMT.DAFT.12.14-04 – 14–04
United States – BUSPROG: Analytic
United States – LA – DISC: Individual Dynamics
Bloom’s: Knowledge
33. An emotion can be thought of as a mental state that arises spontaneously within a person based on interaction with the
environment rather than through conscious effort and is often accompanied by physiological changes or sensations.
a.
True
b.
False
True
473
United States – BUSPROG: Analytic
United States – LA – DISC: Individual Dynamics
Bloom’s: Knowledge
34. Social awareness is the ability to connect to others, build positive relationships, respond to the emotions of others, and
influence others.
a.
True
b.
False
False
474
MGMT.DAFT.12.14-05 – 14–05
United States – BUSPROG: Analytic
United States – LA – DISC: Individual Dynamics
Bloom’s: Knowledge
35. The ability to connect to others, build positive relationships, respond to the emotions of others, and influence others is
referred to as relationship management.
a.
True
b.
False
True
473
MGMT.DAFT.12.14-06 – 14–06
36. Self-management is being aware of what you are feeling.
a.
True
b.
False
False
474
MGMT.DAFT.12.14-05 – 14–05
37. Self-management is NOT a component of emotional intelligence.
a.
True
b.
False
False
474
MGMT.DAFT.12.14-06 – 14–06
38. Self confidence refers to a general assurance in one’s own ideas, judgment, and capabilities.
a.
True
b.
False
True
474
MGMT.DAFT.12.14-04 – 14–04
39. The three options in getting things done are: doing it, delegating it, or defering it.
a.
True
b.
False
True
477
MGMT.DAFT.12.14-07 – 14–07
40. The last step in getting organized is to empty your head.
a.
True
b.
False
False
477
MGMT.DAFT.12.14-07 – 14–07
41. According to research, an individual’s personality has no affect on how they respond to stressors.
a.
True
b.
False
False
478
MGMT.DAFT.12.14-08 – 14–08
42. Extreme competitiveness, impatience, aggressiveness, and devotion to work are included in Type B behavior pattern.
a.
True
b.
False
False
479
MGMT.DAFT.12.14-08 – 14–08
43. Challenges tend to burn people out, while stress fires you up.
a.
True
b.
False
False
479
MGMT.DAFT.12.14-08 – 14–08
44. Role ambiguity is defined as uncertainty about what behaviors are expected of a person in a particular role.
a.
True
b.
False
True
480
MGMT.DAFT.12.14-08 – 14–08
45. Organizations that want to challenge their employees and stay competitive can easily be stress-free.
a.
True
b.
False
False
481
MGMT.DAFT.12.14-09 – 14–09
46. Daily flextime is considered by many employees to be the most effective work-life practice.
a.
True
b.
False
True
482
MGMT.DAFT.12.14-09 – 14–09
United States – BUSPROG: Analytic
United States – LA – DISC: Individual Dynamics
Bloom’s: Knowledge
47. An interdisciplinary field dedicated to the study of how individuals and groups tend to act in organizations is called:
a.
sociology.
b.
vocational counseling.
c.
cultural anthropology.
d.
psychology.
e.
organizational behavior.
e
456
MGMT.DAFT.12.14-01 – 14–01
United States – BUSPROG: Analytic
United States – LA – DISC: Individual Dynamics
Bloom’s: Knowledge
48. An individual’s strong belief that he or she can successfully accomplish a specific task or outcome is referred to as:
a.
locus of control.
b.
self-confidence.
c.
self-efficacy.
d.
perceptual selectivity.
e.
cognitive dissonance.
c
456
MGMT.DAFT.12.14-01 – 14–01
United States – BUSPROG: Analytic
United States – LA – DISC: Individual Dynamics
Bloom’s: Knowledge
49. The general assurance in one’s own ideas, judgment, and capabilities is referred to as:
a.
locus of control.
b.
self-confidence.
c.
self-efficacy.
d.
perceptual selectivity.
e.
cognitive dissonance.
456
MGMT.DAFT.12.14-01 – 14–01
United States – BUSPROG: Analytic
United States – LA – DISC: Individual Dynamics
Bloom’s: Knowledge
50. People generally experience _____ when their work matches their needs and interests, when working conditions and
rewards (such as pay) are satisfactory, and when the employees like their co-workers.
a.
job involvement
b.
extroversion
c.
cognitive dissonance
d.
Machiavellianism
e.
job satisfaction
e
459
MGMT.DAFT.12.14-02 – 14–02
United States – BUSPROG: Analytic
United States – LA – DISC: Individual Dynamics
Bloom’s: Knowledge
51. Studies have found that the characteristic most common to top executives is:
a.
b.
c.
d.
e.
MGMT.DAFT.12.14-05 – 14–05
United States – BUSPROG: Analytic
United States – LA – DISC: Individual Dynamics
Bloom’s: Knowledge
52. A survey by the Conference Board found that _____ percentage of US workers are satisfied with their work.
a.
25
b.
75
c.
45
d.
10
e.
95
460
United States – BUSPROG: Analytic
United States – LA – DISC: Individual Dynamics
Bloom’s: Knowledge
53. An employee with a high degree of _____ is more likely to want to stay with their current company.
a.
work happiness
b.
cognitive dissonance
c.
organizational fit
d.
organizational committment
e.
cognitive evaluations
460
United States – BUSPROG: Analytic
United States – LA – DISC: Individual Dynamics
Bloom’s: Knowledge
54. Which of the following is a way for managers to promote organizational committment?
a.
Making work difficult
b.
Punishing poor performance
c.
Creating more rules
d.
Giving more rewards
e.
Being honest
460
United States – BUSPROG: Analytic
United States – LA – DISC: Individual Dynamics
Bloom’s: Knowledge
A
55. Research shows that the link between _____ and _____ is small and is influenced by other factors.
a.
satisfaction; performance
b.
stress; work
c.
stress; home
d.
stress; performance
e.
satisfaction; personality
a
460
MGMT.DAFT.12.14-02 – 14–02
United States – BUSPROG: Analytic
United States – LA – DISC: Individual Dynamics
Bloom’s: Knowledge
56. _____is defined as a positive attitude toward one’s job.
a.
Occupation approval
b.
Career fulfillment
c.
Job satisfaction
d.
Organizational happiness
e.
Organizational commitment
c
460
MGMT.DAFT.12.14-02 – 14–02
United States – BUSPROG: Analytic
United States – LA – DISC: Individual Dynamics
Bloom’s: Knowledge
57. _____refers to loyalty to the heavy involvement in the organization.
a.
Organization citizenship
b.
Job satisfaction
c.
Dissonance
d.
Organizational commitment
e.
Job involvement
460-461
MGMT.DAFT.12.14-02 – 14–02
United States – BUSPROG: Analytic
United States – LA – DISC: Individual Dynamics
Bloom’s: Knowledge
58. All of the following are tactics for promoting stronger organizational commitment EXCEPT:
a.
naintaining a secretive culture
b.
being honest and trustworthy in business dealings..
c.
giving employees a say in business decisions.
d.
treating employees fairly.
e.
offering employees rewards that they value.
a
461
MGMT.DAFT.12.14-02 – 14–02
United States – BUSPROG: Analytic
United States – LA – DISC: Individual Dynamics
Bloom’s: Knowledge
59. Roy is a top executive at a cigarette manufacturing company who believes that cigarettes are dangerous products and
they kill people. This condition can be described as:
a.
job involvement.
b.
extroversion.
c.
cognitive dissonance.
d.
Machiavellianism.
e.
job satisfaction.
c
461
MGMT.DAFT.12.14-02 – 14–02
United States – BUSPROG: Analytic
United States – LA – DISC: Individual Dynamics
Bloom’s: Knowledge
A
60. The cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting
information is called:
a.
selective retention.
b.
dissonance.
c.
attitude.
d.
perception.
e.
personality.
462
MGMT.DAFT.12.14-03 – 14–03
United States – BUSPROG: Analytic
United States – LA – DISC: Individual Dynamics
Bloom’s: Knowledge
61. Which of the following describes the last step in the perception process?
a.
Observing information
b.
Screening the information
c.
Selecting what to process
d.
Organizing the selected data into patterns
e.
Transmitting the observed information
462
MGMT.DAFT.12.14-03 – 14–03
United States – BUSPROG: Analytic
United States – LA – DISC: Individual Dynamics
Bloom’s: Knowledge
62. _____is the process by which individuals screen and select the various objects and stimuli that vie for their attention.
a.
Person-job fit
b.
Perceptual selectivity
c.
Organizational citizenry
d.
Projection
e.
Perceptual grouping
462
MGMT.DAFT.12.14-03 – 14–03
United States – BUSPROG: Analytic
United States – LA – DISC: Individual Dynamics
Bloom’s: Knowledge
63. In what stage of the perception process are individuals likely to put things into patterns?
a.
Selecting
b.
Projecting
c.
Organizing
d.
Sensing
e.
Reasoning
c
462
MGMT.DAFT.12.14-03 – 14–03
United States – BUSPROG: Analytic
United States – LA – DISC: Individual Dynamics
Bloom’s: Knowledge
64. The first step in the perception process is _____.
a.
contrasting
b.
attribution
c.
reasoning
d.
observation
e.
stereotyping
462
MGMT.DAFT.12.14-03 – 14–03
United States – BUSPROG: Analytic
United States – LA – DISC: Individual Dynamics
Bloom’s: Knowledge
A
65. Which of the following is the tendency to assign an individual to a group or broad category and then to attribute
widely held generalizations about the group to the individual?
a.
Stereotyping
b.
Projection
c.
Figure-ground
d.
The halo effect
e.
Perceptual defense
a
462
MGMT.DAFT.12.14-03 – 14–03
United States – BUSPROG: Analytic
United States – LA – DISC: Individual Dynamics
Bloom’s: Knowledge