_____ is a collaborative approach to negotiation that is based on a win-win assumption,
whereby the parties want to come up with a creative solution that benefits both sides of
the conflict.
a. BATNA
b. A bargaining zone
c. Mediation
d. Integrative negotiation
e. Distributive negotiation
Melissa is a manager at InStylez Clothing. Her job is very complex and she feels that
she does not have enough time to identify and/or process all the information she needs
to make decisions. Melissa’s situation is most consistent with which of the following
concepts?
a. Bounded rationality
b. The classical model of decision making
c. Satisficing
d. Brainstorming
e. Scientific management
A government inspection has required your company to upgrade the safety equipment
in the manufacturing process of ice creamery. What dimension of the external
environment has influenced these upgrades?
a. Technological
b. Legal-political
c. Task
d. Sociocultural
e. Economic
In determining what cultural values are important for the organization, managers should
consider the external environment as well as the company’s strategy and goals.
a. True
b. False
A visual representation of the key drivers of an organization’s success and shows how
specific goals and plans in each area are linked is called a strategy map.
a. True
b. False
Executives acquire information about external opportunities and strengths from a
variety of reports, including budgets, financial ratios, profit and loss statements, and
surveys of employee attitudes and satisfaction.
a. True
b. False
One of the first characteristics or points of a successful business plan is:
a. a profile of potential customers and market needs.
b. demonstrate a clear, compelling vision that creates an air of excitement.
c. the key ingredient of the business that will attract million of customers.
d. the entrepreneur’s background and role in the company.
e. essential information about funding received so far.
A new drug has not been approved by the FDA to sell in the U.S. because further testing
is needed. The company has a chance to sell its product in another country immediately
to start recovering the costs of R & D and production three years ahead of time. This
example places the decision in which of the categories from the text?
a. The ethical domain
b. The domain of free choice
c. The legal domain
d. The obstructive category
e. The protective domain
A form of direct investment is franchising.
a. True
b. False
_____ leaders know and understand themselves, act consistently with high order ethical
values, and empower and inspire others.
a.Level 5
b. Servant
c. Authentic
d. Transformational
e. Interactive
When managers ask questions such as “What is the state of disequilibrium affecting
us?”, they are in which stage of the managerial decision-making process?
a. Selection of a desired alternative
b. Development of alternatives
c. Diagnosis and analysis of causes
d. Recognition of decision requirement
e. Evaluation and feedback
Social entrepreneurs are leaders who are committed to both good business and ensuring
high profitability.
a. True
b. False
Very high expectations from senior management and a desire to share authority by
middle managers are two of the positive factors leading to success of TQM.
a. True
b. False
Extreme competitiveness, impatience, aggressiveness, and devotion to work are
included in Type B behavior pattern.
a. True
b. False
A country’s physical facilities that support economic activities make up its
infrastructure.
a. True
b. False
Justifying past decisions is a common bias of managers.
a. True
b. False
Once a month, the top managers at George’s Greenhouse make a point of meeting with
the work teams in their respective divisions in order to communicate to them the
organization’s priorities, goals, and needs. This is an example of top management
attempting to influence team norms through:
a. explicit statements.
b. primacy.
c. carryover behaviors.
d. critical events.
e. all of these.
A country that places emphasis on fairness and values kindness would be described by
the Globe Project as high in _____.
Messages that take place among members of the same department and concern task
accomplishments are called _____.
Most people are happier and healthier when they have positive feelings about their jobs
and the organization for which they work. In a short essay, evaluate the relationship
between job satisfaction and employee trust in management. Include your assessment of
which factor has a greater influence on employee performance.
It is argued that _____ is the most difficult and most important part of strategic
management.
When values and standards are written into the legal system, it is referred to as _____.
Define span of management and explain if there is an ideal span of management.
Briefly describe what happened in the Hawthorne Studies and explain the results and
conclusions of these studies.
The ideal size of work teams is often thought to be _____.