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112. Which of these is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives
and improvements?
a.
Downward communication
b.
Horizontal communication
c.
Upward communication
d.
Vertical communication
e.
Informal communication
113. _____ channels are channels that exist outside the formally authorized channels without regard for the organization's
hierarchy of authority.
a.
Management by wandering around
b.
Upward communication
c.
Personal communication
d.
Horizontal communication
e.
Downward communication
114. During breaks at work, Albert and Daphne talk occasionally about the problems that they are working on at work, in
hopes that they can help each other out. This is an example of what type of organizational communication?
a.
Virtual communication
b.
Formal communication
c.
Lateral communication
d.
Downward communication
e.
Upward communication
115. Ron, a new associate at Barkley and Sons, is working to cultivate personal relationships with individuals outside of
his department, in hopes that someday these relationships will help him succeed professionally. Ron is developing which
of the following?
a.
Informal channel of communication
b.
Personal communication network
c.
Organizational grapevine
d.
Focus group
e.
Career pathway team
116. _____ is the acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even
organizational boundaries.
a.
Personal networking
b.
The grapevine
c.
Dynamic relationship
d.
Network nurturing
e.
Fundraising
117. Which of the following links employees in all directions, ranging from the president through middle management,
support staff, and line employees?
a.
Management by wandering around
b.
Vertical communication
c.
Diagonal communication
d.
The grapevine
e.
Upward communication
118. The grapevine is an important means of communication that exists in companies. Most of the information passed
through the grapevine is:
a.
personal information.
b.
vicious gossip.
c.
business-related.
d.
destructive because it is not accurate.
e.
none of these.
119. According to the text, all of the following are ways managers can improve their writing skills EXCEPT:
a.
writing lengthy explanations.
b.
respecting the reader.
c.
getting a second opinion.
d.
knowing your point and get to it.
e.
writing clearly rather than impressively.
120. What kinds of skills are fundamental necessities in every part of a manager's job?
a.
Organizational
b.
Communication
c.
MBWA
d.
Analysis
e.
Punishment
121. The four primary skills for communicating in a crisis include all of the following EXCEPT:
a.
staying calm.
b.
being visible.
c.
getting the awful truth out.
d.
communicating a vision for the future.
e.
all of these are skills for communicating in a crisis.
122. Which of the following is the best advice for written communication that is highly important?
a.
Use technology channels to distribute the message
b.
Use pretentious language
c.
Keep it long
d.
Use jargon
e.
Get a second opinion
Scenario - Amy Holmes
One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high
intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division
of employees. When interviewed by the national news media for insight into her success, one of the topics that became a
primary focus was the challenge of communicating effectively.
123. In selecting the best channel for complex communication, Amy suggests to select the richest channel possible.
Characteristics that Amy suggests a manager should recognize include all of these EXCEPT which one?
a.
The channel's ability to handle multiple cues simultaneously
b.
The ability to facilitate rapid two-way feedback
c.
The ability to establish a personal focus for the communication
d.
The ability to clarify and rapidly reduce communication stereotyping
e.
All of these are valid characteristics of channel richness.
124. Amy also agrees with the research that suggests that "nonverbal messages convey thoughts and feelings with greater
force than do our most carefully selected words." Nonverbal messages include all of the following EXCEPT which one?
a.
Facial expressions
b.
Posture and dress
c.
Voice and mannerisms
d.
Blushing and perspiring
e.
All of these are included.
125. Amy believes that successful managers solicit and respond to upward communication. Information that can be
expected with upward communication includes all of the following EXCEPT which one?
a.
Procedures and practices
b.
Suggestions for improvement
c.
Financial and accounting information
d.
Performance reports
e.
All of these are included.
126. _____ can be defined as the process by which information is exchanged and understood by two or more people,
usually with the intent to motivate or influence behavior.
127. _____ occurs when the receiver responds to the sender’s communication with a return message.
128. To _____ a message is to select the symbols used to compose a message.
129. The _____ is the tangible formulation of the idea that is sent to the receiver.
130. To translate the symbols used in a message for the purpose of interpreting its meaning is called _____.
131. Without _____, the communication is one-way.
132. _____ refers to messages sent through human actions and behaviors rather than through words.
133. A(n) _____ is a team communication structure in which team members communicate through a single individual to
solve problems or make decisions.
134. In a(n) _____ network, individuals can communicate freely with other team members.
135. The amount of information that can be transmitted during a communication episode is known as _____.
136. _____ is electronic communication that allows users to see who is connected to a network and share information
instantly.
137. _____ messages are typically ambiguous, concern novel events, and impose great potential for misunderstanding.
138. _____ involves the skill of grasping both facts and feelings to interpret a message's genuine meaning.
139. _____ channels are those that flow within the chain of command or task responsibility defined by the organization.
140. _____ refers to the messages and information sent from top management down to subordinates.
141. The major problem with downward communication is known as communication _____.
142. Formal _____ includes messages that flow from the lower to the higher levels in the organization's hierarchy.
143. _____ communication is the lateral or diagonal exchange of messages among peers or coworkers.
144. Messages that take place among members of the same department and concern task accomplishments are called
_____.
145. Interdepartmental messages that facilitate the accomplishment of joint projects or tasks are called _____.
146. Messages that are designed to share information among teams and departments that can help the organization change,
grow, and improve are called _____.
147. _____ channels exist outside the formally authorized channels and do not adhere to the organization's hierarchy of
authority.
148. The _____ is an informal, person-to-person communication network of employees that is not officially sanctioned by
the organization.
149. List the three formal communication channels found in organizations.
150. List the five types of upward communication.
151. Briefly describe the communication process.
152. Describe the difference between centralized networks and decentralized networks.
153. Describe the concept of channel richness, specify the richest channel, and explain why it is so rich.
154. Define nonverbal communication and briefly discuss its importance to communicating in organizations.
155. What is downward communication and what are five topics generally included with downward communication?
156. Describe the three categories of horizontal communication.
157.
The most successful organizations are the ones whose managers keep the lines of communication open. In a short essay,
describe some aspects and methods of communication that are crucial for organizational success and how a manager can
use them effectively. Devise an example that illustrates your answer.
158.
Though we may think of communication as a simple process, it is really quite complex. In a short essay,
describe the key elements of the communication process in order. Then provide examples that highlight the
various points in the process at which communication is most likely to get distorted or interrupted entirely, and
explain why these issues arise.
159.
Many companies are embracing social media in workplace communication. If you were the manager of a
department that encompassed about 35 people, what type of social media tool would you choose to use to
improve workplace communication? How would you want employees to use it? What benefits would the
employees and the organization derive from this new approach?
160.
Managers gather information in the workplace through many different forums, some formal and some informal. In a short
essay, assess the effectiveness of various personal communication channels compared with the primary forms of
communication used in most traditional, vertically organized companies.
161. A manager who communicates effectively during a crisis can help his or her organization survive an upheaval. In a
short essay, summarize the four primary skills managers need when communicating in a crisis, and relate examples of
what you consider to be effective and ineffective crisis management. These can be stories you’ve experienced personally
or stories you’ve learned about in the news.
