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The process of forming alliances among managers is called coalition building.
a. True
b. False
Which of the following is NOT one of the four key strategies for achieving a win-win
solution through negotiation?
a. Separate the people from the problem
b. Focus on interests
c. Generate many alternatives for mutual gain
d. Insist that results be based on objective standards
e. Keep the demands at the center
The charismatic leader has the ability to motivate subordinates to transcend their
expected performance.
a. True
b. False
_____ generates higher employee commitment, development, and satisfaction than does
_____.
a. External recruiting, internal recruiting
b. External selection, internal selection
c. Internal recruiting, external recruiting
d. Internal recruiting, internal selection
e. Downsizing, monetary rewards
Important stakeholders in corporations include the government and the community.
a. True
b. False
Individuals, at the preconventional level, are concerned with external rewards and
punishments and obey authority to avoid detrimental personal consequences.
a. True
b. False
Organization structure is defined as the:
a. visual representation of the organization.
b. framework in which the organization defined how tasks are divided, resources are
deployed, and departments are coordinated.
c. division of labor.
d. unbroken line of authority that links all individuals in the organization.
e. none of these.
Special interest groups include trade associations, political action committees and
consumerists.
a. True
b. False
Which of these styles is adopted by managers who have a deep concern for others as
individuals?
a. Behavioral
b. Classical
c. Analytic
d. Logical
e. Conceptual
The _____ is an organization structure that divides the major functions of the
organization into separate companies.
a. diversification approach
b. team approach
c. virtual network approach
d. BCG approach
e. functional approach
_____ is the removal of an unpleasant consequence following a desired behavior.
List three disadvantages of the divisional structure.
_____ refers to the field of management that specializes in the physical production of
goods or services.
An organizational environment is influenced by both external and internal factors. Write
a short essay summarizing the concept of the organizational ecosystem. Include an
example (real or fictional) of how changes in the general environment and the task
environment may affect a business.
A group of executives assigned to oversee the organization's ethics by ruling on
questionable issues and disciplining violators is referred to as a(n) _____.
Organizational development is one specific set of management techniques based in the
_____ approach.
What are technical skills? At what level are they most important and why?
The _____ style to handle conflict involves a high degree of assertiveness and a low
degree of cooperation.
