_____ is necessary for communication to be considered two-way.
a. Message
b. Channel
c. Feedback
d. Noise
e. Circuit
Manager least enjoy activities such as controlling subordinates and managing time
pressures.
a. True
b. False
The labor market is made up by people in the environment who can be hired to work for
an organization.
a. True
b. False
Rewards given by another person are intrinsic rewards.
a. True
b. False
Which of these questions is central to a functional-level strategy?
a. What business are we in?
b. How do we compete?
c. How do we support our chosen strategy?
d. What business do we buy?
e. Where to market our products?
The mission is the basis for the strategic level of goals and plans, which in turn shapes
the tactical and operational level.
a. True
b. False
The feedback control model is a comprehensive management control system that
balances traditional financial measures with measures of customer service, internal
business processes, and the organization’s capacity for learning and growth.
a. True
b. False
The innovation strategy for changing products and technologies that involves managers
putting in place processes and structures to ensure that new ideas are carried forward
for acceptance and implementation is known as _____.
a. exploration
b. cooperation
c. innovation roles
d. idea incubator
e. horizontal linkage
When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with
articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is
responding to changes in _____ environment.
a. sociocultural
b. technological
c. economic
d. competitors
e. suppliers
Which of the following is an informational role, according to Mintzberg?
a. Entrepreneur role
b. Leader role
c. Monitor role
d. Disturbance handler role
e. Figurehead role
_____type people, according to Jung, would rather work with known facts and hard
data and prefer routine and order in gathering information.
a. Feeling
b. Gut-feel
c. Intuitive
d. Sensation
e. Affective
Which of the following characteristics distinguish a multinational corporation?
a. Top management is expected to take a global perspective.
b. The corporation is controlled by a single management authority.
c. It is managed as an integrated worldwide business system.
d. All of these
e. Top management is expected to take a global perspective and The corporation is
controlled by a single management authority only.
A performance gap is a disparity between the performance of the company when
compared with a competitor.
a. True
b. False
McDonald’s “I’m Lovin’ It” is an example of a:
a. ceremony.
b. symbol.
c. ritual.
d. slogan.
e. political activity.
What is likely to happen to organizations that pay little attention to either cultural
values or business results?
a. Unlikely to survive for long.
b. No help for performance during hard times.
c. Profitable in short run but difficult to sustain over long term.
d. High performance.
e. None of these.
In international operations, the economic environment represents all of the following
factors except:
a. infrastructure.
b. resource and product markets.
c. laws and regulations.
d. inflation.
e. exchange rates.
The set of activities that are undertaken to attract, develop, and maintain an effective
work force refers to human resource management.
a. True
b. False
Unrelated diversification occurs when an organization expands into a totally new line of
business.
a. True
b. False
_____ symbolizes to all employees that the change is important for the organization.
The _____ approach to ethical decision making says that moral behavior stems from
personal virtues.
_____ includes the planning and decision making that lead to the establishment of the
firm’s goals and the development of a specific strategic plan.
Differentiate between intrinsic and extrinsic rewards.
_____ are responsible for several departments that perform different functions.