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99. Seeking positions of power and responsibility, Chandra has rapidly moved up the ranks within her organization.
Colleagues describe her as someone with a tremendous amount of energy, and a powerful force for leadership within the
organization. Based on this description, Chandra has what type of personality?
a.
Type A
b.
Type B
c.
Type C
d.
Type X
e.
Type Y
100. _____conflict occurs when an individual perceives incompatible demands from others.
a.
Attitude
b.
Role
c.
Personality
d.
Perception
e.
Ability
101. Stress can be caused by:
a.
task demands.
b.
role demands.
c.
interpersonal demands.
d.
physical demands.
e.
all of these.
102. Type A behavior pattern is characterized by all of these EXCEPT:
a.
impatience.
b.
devotion to work.
c.
aggressiveness.
d.
relaxed lifestyle.
e.
extreme competitiveness.
103. Which of the following is the uncertainty about what behaviors are expected of a person in a particular role?
a.
Role conflict
b.
Task overload
c.
Nonprogrammed decisions
d.
Role ambiguity
e.
Task underload
Scenario - Layla Fox
Layla Fox is a creative, imaginative, artistically sensitive individual who loves to take on new opportunities. She is a
successful manager who believes that she makes her own destiny through hard work and listening to people. Her personal
problem solving style is intuitive-thinking.
104. Layla can best be described using which of these Big Five personality factors?
a.
Agreeableness
b.
Openness to experience
c.
Conscientiousness
d.
Extroversion
e.
Emotional stability
105. Layla appears to have a:
a.
high external locus of control.
b.
high Mach personality.
c.
high authoritarian style.
d.
high internal locus of control.
e.
low extroversion characteristic.
106. Which of these occupations would Layla most likely succeed in based on her problem solving style?
a.
Counseling
b.
Advertising
c.
Teaching business
d.
Engineering
e.
Politics
107. A positive attitude toward one's job is called ______.
108. Loyalty to and heavy involvement in one's organization is called ______.
109. The process people use to make sense of the environment by selecting, organizing, and interpreting information from
the environment is referred to as ______.
110. ______ is the cognitive process people use to make sense out of the environment by selecting, organizing, and
interpreting information.
111. Errors in perceptual judgment that arise from inaccuracies in any part of the perception process are called ______.
112. ______ is the tendency to assign an individual to a group or broad category and then attribute generalizations about
the group to the individual.
113. The ______ occurs when the perceiver develops an overall impression of a person or situation based on one attribute,
either favorable or unfavorable.
114. ______ are judgments about what caused a person's behavior-something about the person or something about the
situation.
115. The tendency to underestimate the influence of external factors on another's behavior and to overestimate the
influence of internal factors is called the ______.
116. An individual's ______ is the set of characteristics that underlie a relatively stable pattern of behavior in response to
ideas, objects, or people in the environment.
117. ______ is the degree to which a person is able to get along with others by being good-natured, cooperative,
forgiving, understanding, and trusting.
118. The tendency to place the primary responsibility for one's success or failure either within oneself (internally) or on
outside forces (externally) is called the ______.
119. ______ is the belief that power and status differences should exist within the organization.
120. ______ is the tendency to direct much of one's behavior toward the acquisition of power and the manipulation of
others for personal gain.
121. ______ is a behavior pattern characterized by extreme competitiveness, impatience, aggressiveness, and devotion to
work.
122. ______ are stressors arising from the tasks required of a person holding a particular job.
123. ______ are stressors associated with relationships in the organization.
124. A physiological and emotional response to stimuli that place physical or psychological demands on an individual is
called ______.
125. Uncertainty about what behaviors are expected of a person in a particular role is referred to as ______.
126. Briefly describe the perception process.
127. Describe any three common perceptual distortions that managers make. Give an example of each.
128. Describe the three factors that influence whether an attribution will be external or internal.
129. Explain the Big Five personality factors. Are these applicable in an international context?
130. Describe Carl Jung's four functions related to gathering and evaluating information for problem solving and decision
making. Which problem solving style would be appropriate for an Accounting profession? Why?
131. What are the four components of emotional intelligence? Explain.
132. What are some of the ways enlightened companies are helping employees cope with stress.
133. Most people are happier and healthier when they have positive feelings about their jobs and the
organization for which they work. In a short essay, evaluate the relationship between job satisfaction and
employee trust in management. Include your assessment of which factor has a greater influence on employee
performance.
134. Perception is a process by which we assess and make sense of our environment, and attributions are a
particular kind of perception—the judgments we make about what caused our own or someone else's behavior.
Use a situation that managers deal with on a regular basis (such as missed deadlines or employee conflict) to
illustrate the three steps involved in the perception process and the attributions that could be made about those
involved.
135. Every manager needs to understand how to self-manage in order to gain control over hectic schedules—he
needs clarity of mind, clarity of objectives, and an organized system. Devise a personal plan for getting through
final exam week that utilizes systematic steps for reaching the goal of self-regulation and effective time
management, and present it in a short essay.
136.
More than likely, you will experience stress in your career as a manager. Stress is a physiological and emotional
response to stimuli, but there is a point beyond which good stress goes bad. Write a short essay in which you
contrast two types of stress—challenge stress and threat stress—and give examples from your own life that
illustrate each type of stress.
137. Managers can play a large role in establishing ways that the organization can help employees cope with stress. In a
short essay, describe some ways that individuals and managers can help alleviate stress in the workplace, and what
initiatives some companies are taking that contribute to a healthy, productive work environment. Include which healthy
workplace initiatives you would prefer to use, and why you think they’re most effective.
