Which of the following refers to managing the sequence of suppliers and purchasers,
covering all stages of processing from obtaining raw materials to distributing finished
goods to consumers?
a. E-commerce
b.E-business
c. Supply chain management
d.Knowledge management
e. Customer relationship management
Which racial or ethnic category currently represents the largest and fastest growing
minority group?
a. White
b. African American
c. Asian
d. Hispanic
e. Native American
The degree to which the job is perceived as important and having impact on the
company or customers is referred to as:
a. task complexity.
b. task identity.
c. task significance.
d. task structure.
e. task simplification.
_____ does not focus on a single receiver, uses limited information cues, and does not
permit feedback.
a. Bulletins
b. Telephone conversations
c. Video conference
d. Face-to-face contact
e. A personal memo
All of the following are advantages of a functional structure EXCEPT:
a. economies of scale.
b. excellent coordination between functions.
c. in-depth skill specialization and development.
d. high quality technical problem solving.
e. career progress within functional departments.
Jana has a high tolerance for the unstructured, the unclear, and the unpredictable. She
can best be described as having:
a. high uncertainty avoidance.
b. low uncertainty avoidance.
c. high degree of individualism.
d. low degree of individualism.
e. low level of power distance.
To remain competitive, companies should develop strategies that focus on core
competencies, providing synergy, and creating value for _____.
a. customers
b. suppliers
c. stockholders
d. employees
e. board members
Regina, owner and operator of a small restaurant, believes that her most important task
as manager is establishing goals for the restaurant and deciding what must be done to
achieve them. This involves which aspect of what managers do?
a. Organizing
b. Motivating and communicating
c. Measuring
d. Developing people
e. Setting objectives
A venture capital firm is a group of companies or individuals that invests money in new
or expanding businesses for ownership and potential profits.
a. True
b. False
To succeed in the competitive online market, aspiring entrepreneurs need to identify a
market niche that isn’t being served by other companies.
a. True
b. False
Empowering employees means giving them four elements that enable them to act more
freely to accomplish their jobs: information, knowledge, power, and rewards.
a. True
b. False
Bernice is a talkative, assertive, and sociable individual who is very comfortable with
interpersonal relationships. Which of the following is applicable to Bernice?
a. Machiavellianism
b. Conscientiousness
c. Agreeableness
d. Emotional stability
e. Extroversion
Which of these employee behaviors matches with the postconventional level of
personal moral development?
a. Empowered employees, full participation
b. Task accomplishment
c. Act in own interest
d. Work group collaboration
e. Autocratic
All of the following are selection devices used for assessing applicant qualifications
EXCEPT a(n) _____.
a. application form
b. interview
c. employment test
d. assessment center
e. drug usage test
Patty Rohrer is the director of human resources at Pet Grooming, Inc. She can be best
described as a:
a. top level manager.
b. project manager.
c. general manager.
d. first-line manager.
e. functional manager.
Mistletoe Corporation has a detailed set of organizational goals and management
information system that delivers timely and accurate information. Mistletoe still has
control problems, however, because its managers refuse to act on the information they
receive. Mistletoe’s control process has flaws in which of the following areas?
a. Its performance standards
b. Its management information systems
c. Its ability to take corrective action when necessary
d. Its measurement systems
e. None of these
Department heads and division managers are examples of _____ managers.
_____ represents a quick apprehension of a decision situation based on past experience
but without conscious thought.
Goals need to be specific and measurable since vague goals have little motivating
power. Goals also need a time period in which to be achieved.
Management-by-objectives defines goals for each department, project, and person, and
uses those goals to monitor performance. Use the four-step MBO process to set three
goals for yourself in your life right now, and explain how using this process may or may
not help you set and achieve these goals.
By _____, an entrepreneur has the advantage to develop and design the business in
his/her own way.
_____ clarify the role and task requirements of subordinates, initiate structure, provide
appropriate rewards, and try to be considerate to and meet the social needs of
subordinates.