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Business has become a unified, global field as trade barriers fall, communication
becomes faster and cheaper, and consumer tastes converge.
a. True
b. False
Which of the following refers to the planning and decision making that lead to the
establishment of the organization's goals and of a specific strategic plan?
a. Strategy formulation
b. Strategy implementation
c. Strategy coordination
d. Strategy control
e. SWOT
An achievement culture is found in an environment that is dynamic and requires
high-risk decision-making.
a. True
b. False
The leadership grid suggests a two-dimensional leadership theory that measures a
leader's concern for people and concern for production.
a. True
b. False
The behavioral style is often adopted by managers who like to consider complex
solutions based on as much data as they can gather.
a. True
b. False
a. €
b. €
c. €
d. €
e. €
Skill variety, task identity, and task significance tend to influence the employee's
psychological state of experienced meaningfulness of work.
a. True
b. False
In the unfreezing step, participants must be made aware of problems and be willing to
change.
a. True
b. False
An action plan defines the course of action needed to achieve the stated goals.
a. True
b. False
Which of these is the disclosure by an employee of an illegal activity?
a. Tattling
b.Whistle-blowing
c. Organizational communication
d.The filing of a disclosure statement
e. Snooping
Social facilitation is the tendency for the presence of others to influence an individual's
motivation and performance.
a. True
b. False
Who is considered the "first lady of management?"
a. Mary Parker Follett
b. Lillian Gilbreth
c. Carly Fiorona
d. Maxine Weber
e. Anne Adams
The highest level in a hierarchy of manager capabilities refers to level 5 leadership.
a. True
b. False
Providing innovative solutions to customer needs is a goal that would be placed in the
internal business process category on a strategy map.
a. True
b. False
A(n) _____ is a formal statement of the company's values concerning ethics and social
issues; it communicates to employees what the company stands for.
_____ is the code of moral principles and values that govern the behaviors of a person
or group with respect to what is right or wrong.
The quality and quantity of task outputs as defined by team goals is known as _____.
List three examples of a country's infrastructure.
_____ channels are those that flow within the chain of command or task responsibility
defined by the organization.
_____ justice requires that different treatment of people not be based on arbitrary
characteristics.
Describe the four management functions.
The recent global economic downturn has affected all business operations, but many
markets are now rebounding. To what can the upturn be credited? In a short essay, give
your interpretation of why small business and entrepreneurship are having a major
impact on the global and U.S. economies.
The _____ approach assets that human beings have fundamental rights and liberties that
cannot be taken away by an individual's decision.
Market strategies are various tactics that managers use to enter foreign markets. Write a
short essay that compares and contrasts these four market entry strategies: exporting,
outsourcing, licensing, and direct investing. Include an example of products or services
that are exported, outsourced, licensed, or acquired by direct investing.
