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1. Managers must understand no plan is perfect, but should grow and change to meet new conditions.
a.
True
b.
False
2. A desired future state that the individual or organization attempts to realize is a goal.
a.
True
b.
False
3. Goals specify today's means; plans specify future ends.
a.
True
b.
False
4. Planning is the act of determining the organization goals and the means for achieving them.
a.
True
b.
False
5. Planning cannot tame a turbulent environment.
a.
True
b.
False
6. A plan tells "why" to achieve the goal.
a.
True
b.
False
7. The mission is the basis for the strategic level of goals and plans, which in turn shapes the tactical and operational level.
a.
True
b.
False
8. Defining operational goals and plans occurs in the execution phase of the organizational planning process.
a.
True
b.
False
9. Tactical goals and plans are the responsibility of front-line managers and supervisors.
a.
True
b.
False
10. Operational plans and goals are those that focus on the outcomes that major divisions and departments must achieve in
order for the organization to reach its overall goals.
a.
True
b.
False
11. Tactical plans are designed to help execute the major strategic plans and to accomplish a specific part of the
company's strategy.
a.
True
b.
False
12. A broad definition of the organization's values, aspiration and reason for being, along with a recognition of the scope
and operations that distinguishes the organization refers to a Business Plan.
a.
True
b.
False
13. Goals and plans provide a sense of direction and focus on specific targets and direct employee efforts toward
important outcomes.
a.
True
b.
False
14. Tactical goals are specific, measurable results expected from departments, work groups, and individuals within the
organization.
a.
True
b.
False
15. Top managers make the broad strategic plan and identify specific tactical plans.
a.
True
b.
False
16. Operational planning specifies plans for department managers, supervisors, and individual employees.
a.
True
b.
False
17. Goals are typically stated in quantitative terms.
a.
True
b.
False
18. Providing innovative solutions to customer needs is a goal that would be placed in the internal business process
category on a strategy map.
a.
True
b.
False
19. A visual representation of the key drivers of an organization's success and shows how specific goals and plans in each
area are linked is called a strategy map.
a.
True
b.
False
20. An organization's mission describes its reason for existence.
a.
True
b.
False
21. Building good relationships with suppliers and partners would be considered internal business process goals.
a.
True
b.
False
22. Strategic plans and goals are those that focus on where the organization wants to be in the future and pertain to the
organization as a whole.
a.
True
b.
False
23. Management by objectives, single-use plans, and standing plans are all management planning approaches.
a.
True
b.
False
24. Goals are most effective when they are specific, measurable, challenging and linked to rewards.
a.
True
b.
False
25. Goals must be set for every aspect of employee behavior or organizational performance to be effective.
a.
True
b.
False
26. In order for goals to be effective, they should be challenging but realistic.
a.
True
b.
False
27. Step 1 in Management by Objectives is to review progress.
a.
True
b.
False
28. An action plan defines the course of action needed to achieve the stated goals.
a.
True
b.
False
29. Managers believe they are better oriented toward goal achievement when MBO is used.
a.
True
b.
False
30. In step 1 of Management By Objectives, overall performance is appraised.
a.
True
b.
False
31. A key benefit of management by objectives is that it aligns individual and departmental goals with company goals.
a.
True
b.
False
32. Standing plans define company responses to specific situations such as natural emergencies or competitive setbacks.
a.
True
b.
False
33. A major difference between rules and policies is that rules are broad in scope whereas policies are narrow in scope.
a.
True
b.
False
34. The goals should be easy, for employees to feel motivated, so that they can achieve them easily which in turn
increases their motivation level.
a.
True
b.
False
35. Three critical planning methods are contingency planning, building scenarios, and crisis planning.
a.
True
b.
False
36. One of the biggest benefits of planning is that, in turbulent environments, plans create greater organizational
flexibility.
a.
True
b.
False
37. Plans provide a standard of assessment.
a.
True
b.
False
38. If Renae, manager at Leak Free Roofing, wanted to develop a contingency plan for Leak Free, she would need to look
at factors such as new equipment, the economy, and the company workers' compensation cases.
a.
True
b.
False
39. In a complex and competitive business world, traditional planning done by a select few is the only planning that
works.
a.
True
b.
False
40. Crisis plans define company responses to be taken in the case of emergencies, setbacks, or unexpected conditions.
a.
True
b.
False
41. Some firms engage in crisis planning to enable them to cope with unexpected events that are so sudden and
devastating that they have the potential to destroy the organization.
a.
True
b.
False
42. Prevention and preparation are the two stages of crisis management.
a.
True
b.
False
43. The ABC Corporation should create a crisis management group that is not cross-functional, but does work together
well under pressure.
a.
True
b.
False
44. The CEO of Andre's Autos, Inc. must do all of the planning for the company because that is the way to do things in
today's workplace.
a.
True
b.
False
45. Trend management is looking at trends and discontinuities and imagining possible alternative futures.
a.
True
b.
False
46. In centralized planning, managers at all levels work with planning experts to develop their own goals and plans.
a.
True
b.
False
47. Managers work with planning experts to develop their own goals and plans in decentralized planning.
a.
True
b.
False
48. Stretch goals are typically so far beyond the current levels that people have to be innovative to find ways to reach
them.
a.
True
b.
False
49. Sales in relation to targets is an example of a balanced scorecard metric.
a.
True
b.
False
50. Intelligence teams are useful when an organization confronts a major intelligence challenge.
a.
True
b.
False
51. _____ refers to a desired future state that an organization attempts to realize.
a.
Plan
b.
Vision statement
c.
Goal
d.
Mission statement
e.
Idea
52. _____ specify future ends and _____ specify today's means.
a.
Goals; plans
b.
Plans; goals
c.
Planning; organizing
d.
Ideas; behaviors
e.
Mission; vision
53. A blueprint specifying the resource allocations schedules, and other actions necessary for attaining goals is referred to
as a(n) _____.
a.
goal
b.
plan
c.
mission
d.
vision
e.
objective
54. Of the strategic management functions, which is considered the most fundamental?
a.
Executing
b.
Analyzing
c.
Controlling
d.
Planning
e.
Leading
55. The planning process starts with:
a.
a formal mission that defines the organization’s purpose.
b.
tactical planning.
c.
strategic planning.
d.
operational planning.
e.
controlling performance.
56. _____ is the act of determining the organization's goals and the means for achieving them.
a.
Brainstorming
b.
Organizing
c.
Planning
d.
Developing a mission
e.
A blueprint
57. Which type of plan helps managers implement the overall strategic plan?
a.
Operational
b.
Contingency
c.
Tactical
d.
Crisis
e.
Corporate-level
58. The planning process begins with which of these?
a.
The development of operational goals
b.
The development of a mission statement
c.
Communication of goals to the rest of the organization
d.
A company-wide meeting
e.
Brainstorming
59. The _____ is the basis for the strategic level of goals and plans which in turn shapes the _____, and _____ level.
a.
goal; mission, tactical
b.
objective; operational, mission
c.
operational goal; mission and tactical
d.
mission; tactical, operational
e.
tactical plan; operational, mission
60. _____ is primarily responsible for strategic goals/plans.
a.
Middle management
b.
Board of directors
c.
Consultants
d.
Top management
e.
Lower management
61. _____ is primarily responsible for operational goals/plans.
a.
Middle management
b.
Board of directors
c.
Consultants
d.
Top management
e.
Lower management
62. Which of these is(are) primarily concerned with tactical goals/plans?
a.
Middle management
b.
Board of directors
c.
Consultants
d.
Senior management
e.
Lower management
63. Which of the following is not a step in the organizational planning process?
a.
Monitor and learn
b.
Plan operations
c.
Translate the plan
d.
Develop the plan
e.
Plan marketing tactics
64. Sherry is a first-line supervisor at Rooftop Corporation. She is most concerned with which level of goals?
a.
Operational goals
b.
Tactical plans
c.
Strategic goals
d.
Mission statement
e.
Vision
65. Which of the following is NOT a tool for executing a plan?
a.
Management by objectives
b.
Operations map
c.
Performance dashboards
d.
Single use plans
e.
Decentralized responsibility
66. A statement that identifies distinguishing characteristics of an organization is known as a(n):
a.
goals statement.
b.
values statement.
c.
income statement.
d.
mission statement.
e.
competitive-edge statement.
