Of all management duties, one of the things managers like the least is:
a. financial planning.
b. controlling activities.
c. planning for future decisions.
d. handling paperwork.
e. networking.
All managers are involved in human resource management.
a. True
b. False
The thinking underlying the domain of ____ is the closest to the justice approach.
a. social responsibility
b. free choice
c. law
d. discretionary responsibility
e. ethics
Hygiene factors are the same as satisfiers and are based on fulfillment of higher level
needs including responsibility.
a. True
b. False
_____ power comes from personal sources that are not as invested in the organization,
such as personal interests, goals, and values.
a. Motivation
b. Management
c. Personal
d. Control
e. Positional
The acceptance of mistakes, the freedom to discuss ideas, and the assignment of
nonspecialists to problems are characteristics of creative organizations or departments.
a. True
b. False
Labor market forces affecting organizations right now include the growing need for
computer-literate knowledge workers and the necessity for continuous investment in
human resources through recruitment, education, and training.
a. True
b. False
Which of the following performance appraisal methods essentially evaluates employees
by pitting them against one another?
a. Performance review ranking system
b. Semantic differential rating scale
c. Behaviorally anchored rating scale
d. Unidimensional rating scale
e. All of these
_____ approach describes how managers actually make decisions, where as _____
approach defines how a decision-maker should make decisions.
a. Normative; descriptive
b. Normative; classical
c. Descriptive; normative
d. Descriptive; administrative
e. Normative; administrative
_____ increases team cohesiveness.
a. External competition
b. Shared goals
c. Team success
d. All of these
e. Shared goals and team success
The Preconventional level of Personal Moral Development lives up to expectations of
others, upholds laws, and fulfills duties and obligations of the social system.
a. True
b. False
The conventional stage of moral development is best described by which of the
following statements?
a. I won’t do that because the boss will be upset with me.
b. Everybody else is doing it, so it must be okay.
c. I know this is not right, and I will not do it, even if everyone else is.
d. What am I going to get from making this decision?
e. All of these.
According to the BCG Matrix, the cash cow has a large market share in a rapidly
growing industry.
a. True
b. False
Making a choice is the most significant part of the decision-making process.
a. True
b. False
_____ is the step in the decision-making process in which managers analyze underlying
causal factors associated with the decision situation.
a. Analysis
b. Diagnosis
c. Recognition
d. Judgment
e. Identification
_____ control is the process of setting targets for an organizations expenditures.
a. Quality
b. Income
c. Budgetary
d. Systems
e. Supply chain
Which of the following is not a dividend of workplace diversity?
a. Reduced costs associated with high turnover, absenteeism, and lawsuits.
b. Increased understanding of the marketplace.
c. Better use of employee talent.
d. Increased costs associated with high turnover, absenteeism, and lawsuits.
e. Enhanced quality of team problem solving.
Most early interpretations of the Hawthorne studies argued that the factor that best
explained increased output was _____.
a. money
b. days off
c. human relations
d. lighting
e. free food
The degree to which a person is outgoing, sociable, assertive, and comfortable with
interpersonal relationships is called extroversion.
a. True
b. False
All of the following are major perspectives of the Balanced Scorecard EXCEPT _____.
a. competitors
b. customers
c. learning and growth
d. financial
e. internal business processes