The belief that ethics are not absolute but instead need to be evaluated relative to the
situation refers to ethnorelativism.
a. True
b. False
The degree to which a person is focused on a few goals, thus behaving in ways that are
responsible, dependable, persistent, and achievement oriented is conscientiousness.
a. True
b. False
The key assumption of Hersey and Blanchard’s situational theory is that subordinates
vary in their:
a. readiness level.
b. satisfaction level.
c. level of commitment.
d. level of security.
e. all of these.
The income statement shows revenues coming into the organization from all sources
and subtracts all expenses.
a. True
b. False
Shortly after she landed a corporate-level job at InfoBasis, Tonya Kennel formed a
women’s leadership group to help women advance within the company. Membership
within the group was voluntary and open to women with a desire to advance in the
company. Tonya’s group can best be described as a(n):
a. focus group
b. network group
c. self-help group
d. diversity team
e. multicultural team
Compensatory justice argues that an employees compensation should be based on
individual performance.
a. True
b. False
The golden rule “do unto others as they would do unto you” is:
a. an example of the utilitarian approach to ethical behavior.
b. representative of the moral-justice approach to moral decision making.
c. an example of the values that guide the individualism approach to ethical behavior.
d. silly and outdated.
e. an example of the justice approach to ethical behavior.
Jerome, a manager at Welford Nonprofit Group, is known for his selflessness and
willingness to give to others. He likes working in the nonprofit sector because he wants
to apply his skills and abilities to serve others who are less fortunate. Based on this
information, which type of leader best describes Jerome?
a.Level 5 leader
b. Servant leader
c. Authentic leader
d. Transformational leader
e. Interactive leader
Discerning circles of causality is an important element of systems thinking.
a. True
b. False
Individualism is popular in the highly organized society of today because it supports
immediate self-gain.
a. True
b. False
An example of global outsourcing is seen when Gap, Inc uses low-cost Caribbean labor
to cheaply produce its clothing, and then finishes off and sells its clothing in the United
States.
a. True
b. False
The American firm joining in the joint venture:
Scenario – Sharon Cannon
Sharon Cannon was an MBA student in Detroit, Michigan, with a managerial position
at the Ford Motor Company plant. She was invited to join a company that had entered
into a joint venture with a German firm to manage a Volkswagen plant. Sharon would
be under contract for one year, with an option to renew for a total of three years. Her
salary would be 350% more than she was currently earning, and she would be given
two all-expenses paid vacations each year. The money and the benefits sounded very
nice, but Sharon wasn’t sure what the best choice would be.
a. faces lower risk than if it were using a wholly-owned foreign affiliate.
b. enjoys greater control than is it were using the wholly-owned affiliate.
c. can anticipate a lower cost than a company that uses global outscoring.
d. all of these.
e. none of these.
Intuition is based on _____, but lacking in _____.
a. conscious thought; practicality
b. experience; applicability
c. a solid analysis; applicability
d. experience; conscious thought
e. thought-process; guts
According to research, seven in ten top executives test out to be introverts.
a. True
b. False
Organizations with a focus strategy concentrate on a specific regional market or buyer
group.
a. True
b. False
According to the strategy map described in chapter 7, which of the following is NOT a
type of goal?
a. Financial performance goals
b. Customer service goals
c. Internal business process goals
d. Learning and growth goals
e. External business process goals
Recognizing the value of employees involves the organizing role of management.
a. True
b. False
Managers who are essentially ethical individuals make up the first pillar of an ethical
organization.
a. True
b. False
What is organizational change and what are two major areas of change in
organizations?
A team created outside the formal organization to undertake a project of special
importance or creativity is known as a(n) _____.
_____ collect and manage large amounts of data about customers and make them
available to employees, enabling better decision making and superior customer service.
What is the fundamental difference between the suppliers of debt and equity financing?
_____ control uses cultural values, traditions, shared beliefs, and trust to generate
compliance with organizational goals.
The term _____ refers to a team member who attains benefit from team membership
but does not do a proportionate share of the work.
Briefly discuss the various styles that can be used to handle conflict.
The acquisition of a business that is related to current product lines or that takes the
corporation into new areas is called _____.
A content theory that proposes that people are motivated by five categories of
needs-physiological, safety, belongingness, esteem, and self-actualization-that exist in a
hierarchical order is called the _____ theory.
List the advantages of the virtual network structure.