_____ reflects a moderate amount of concern for both people and production.
a. Team Management
b. Country Club Management
c. Middle of the Road Management
d. Impoverished Management
e. Authority-Compliance
According to MANAGER’S SHOPTALK in chapter 13, which of the following is not a
characteristic used to help foreign managers understand Americans?
a. Americans are formal.
b. Americans value punctuality.
c. Americans believe in work.
d. Americans are independent and individualistic.
e. Americans are competitive.
Job enlargement combines a series of tasks into one new, broader job.
a. True
b. False
Which approach defines how a decision-maker should make decisions?
a. Normative
b. Scientific
c. Descriptive
d. Reflective
e. Humanistic
Gloria would like to form a women’s leadership group to help other women at Sarah’s
Sharks advance within the company. Membership within the group will be voluntary
and open to anyone. This group would best be described as a(n):
Scenario – Sarah’s Sharks
As the marketing director for Sarah’s Sharks, Gloria Riviera is particularly well
aware of diversity within the firm’s clients in the market place. As a successful
woman manager, she is also sensitive to the importance of diversity among
employees at Sarah’s Sharks.
a. focus group
b. diversity team
c. self-help group
d. network group
e. multicultural team
How an organization goes about accomplishing a plan is a key part of the management
function of controlling.
a. True
b. False
A formal team composed of employees from different areas of expertise and from
different levels in the organization’s formal chain of command is called a vertical team.
a. True
b. False
Two possible tactics for overcoming resistance to change are coercion and negotiation.
a. True
b. False
Brainstorming uses a face-to-face interactive group to spontaneously suggest a wide
range of alternatives for decision making.
a. True
b. False
The most recent subfield of the quantitative perspective is _____, which is reflected in
management information systems designed to provide relevant information to managers
in a timely and cost-efficient manner.
a. operations research
b. operations management
c. information technology
d. systems thinking
e. infrastructure development
Managers connect with others, to persuade and influence, primarily by using
impersonal written media such as fliers and bulletins.
a. True
b. False
The star has a:
a. large market share in a rapidly growing industry.
b. large market share in a slow growth industry.
c. small market share in a rapidly growing industry.
d. small share of a slow growth market.
e. moderate market share in a slow growth industry.
Which of the following refers to a major shift in the norms, values, attitudes, and
mindset of the entire organization?
a. Organization change
b. Organization development
c. People change
d. Culture change
e. Artifact change
Organizations that empower employees often reward them based on the results shown
in the company’s bottom line.
a. True
b. False
Creative organizations:
a. are characterized by an unusually high number of routine jobs.
b. are loosely structured.
c. have little ambiguity.
d. have too many layers of management.
e. use a centralized decision making approach.
The forecasting of human resource needs and the projected matching of individuals
with expected job vacancies is referred to as human resource _____.
a. development
b. organizing
c. planning
d. selection
e. downsizing
_____ are most important at the top management level.
a. Conceptual skills
b. Human skills
c. Technical skills
d. Project skills
e. All of these
Imagine that you are the manager of a pizza restaurant. You cannot afford to give your
employees raises, but you do want to motivate them. Would you consider using
empowerment? Why, or why not? If so, how would you go about empowering them?
List three examples of primary stakeholders.
A decision to monitor employees’ nonwork activities violates the right to _____.
The _____ approach to ethical decision making sidesteps debates about what is right,
good, or just and bases decisions on prevailing standards of the profession and the
larger society, taking the interests of all stakeholders into account.
A(n) _____ is a person who is responsible for coordinating the activities of several
departments for the completion of a specific project.
_____ refers to services that are perishable and, unlike physical products, cannot be
stored in inventory.
The crisis management plan should be a(n) _____ that specifies the actions to be taken,
and by whom, if a crisis occurs.
______ are organizations in the same industry that provide goods or services to the
same set of customers.
List the four responsibilities of corporate social performance.
A budgeting process in which lower-level managers budget their departments’ resource
needs and pass them up to top management for approval is called _____ budgeting.