Which of the following dimensions of the general environment includes all elements
that occur naturally on earth?
a. Sociocultural dimension
b. Technological dimension
c. Economic dimension
d. Natural dimension
e. Environmental dimension
Inclusive dimensions of diversity:
a. have a greater impact than do primary dimensions.
b. are inborn.
c. can change throughout one’s lifetime.
d. include such factors as gender.
e. none of these.
Which of these managers are in charge of departments such as finance and HR that
support line departments?
a. Line
b. Project
c. Top
d. Operatives
e. Staff
In the divisional approach, coordination across divisions is great whereas coordination
within divisions is often poor.
a. True
b. False
The communication and education approach for overcoming resistance to change
should be used when the change is technical and the users need accurate information
and analysis to understand change.
a. True
b. False
_____ is(are) most beneficial when employees have challenging jobs.
a. Six Sigma
b. Total Quality Management
c. Kaizen
d. Quality circles
e. Continuous improvement
Which of the following skill is the manager’s ability to work with and through other
people and to work effectively as a group member?
a. Human
b. Conceptual
c. Technical
d. Intellectual
e. Planning
In a complex and competitive business world, traditional planning done by a select few
is the only planning that works.
a. True
b. False
Fred has been assigned to conduct a SWOT analysis for his organization, Acme, Inc. As
part of this assignment, Fred will:
a. conduct an external wage survey.
b. search for the strengths, weaknesses, opportunities, and threats that impact his firm.
c. choose a grand strategy for his firm.
d. do a cost/benefit analysis.
e. develop a mission.
A group of companies or individuals that invests money in new or expanding businesses
for ownership and potential profits is known as:
a. an equity financing firm.
b. franchising.
c. a venture capital firm.
d. a corporation.
e. a trade alliance.
Jefferson Inc. is an information technology consulting firm located in Washington D.C.
Decisions at Jefferson are complex and involve many people, with a significant amount
of disagreement and conflict. Which decision-making model fits best for this
organization?
a. Political
b. Functional
c. Classical
d. Administrative
e. Bureaucratic
The traditional dimension of diversity can be acquired or changed throughout one’s
lifetime.
a. True
b. False
Horizontal communication is particularly important in teaching organizations, where
teams of workers are continuously solving problems and searching for new ways of
doing things.
a. True
b. False
Disk Replacement Services has just completed a procedure manual to handle employee
grievances. One of the main criteria is to make it clear to employees that rules will be
administered fairly and consistently. Disk Replacement operates on:
a. the procedural justice approach.
b. the utilitarian approach.
c. the individual approach.
d. the defensive approach.
e. the free-choice approach.
The percentage of contingent workers in the United States has shrunk as a result of the
recession of the late 2010s.
a. True
b. False
In the real world, few decisions are certain.
a. True
b. False
Which of the following is NOT a legal-political factor in the international environment?
a. Laws and regulations
b. Language
c. Tariffs, quotas, taxes
d. Political risk
e. Government takeovers
Top managers make the broad strategic plan and identify specific tactical plans.
a. True
b. False
Statements that define fundamental values and reference organizational responsibilities,
products and employees are often called _____.
a. principle-based
b. policy-based
c. ethically-based
d. codified
e. codes of organizational integrity
A process that uses multiple raters including self-rating, to appraise employee
performance and guide development is called _____.
List the four categories of culture and describe what kind of environments each fit best
in.
Briefly explain the justice approach to ethics and then explain the three types of justice.
Under conditions of _____, managers know what goal they wish to achieve, but
information about alternatives and future events is incomplete.
_____ is the process managers use to transfer authority and responsibility to positions
below them in the hierarchy.
A job is that unit of work for which a single employee is responsible. In a short essay,
tell how and why today’s managers seek to design jobs that are not only efficient, but
provide employee stimulation and satisfaction. Devise an example that illustrates your
answer.
Briefly describe the Boston Consulting Group matrix, including its dimensions,
quadrants, and strategic recommendations.
A type of OD intervention in which questionnaires on organizational climate and other
factors are distributed among employees and the results reported back to them by a
change agent is called _____ .
Identify the four functions of management.
A state of _____ exists whenever the ratio of one person’s outcomes to inputs equals the
ratio of another’s outcomes to inputs.