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66. All of the following are leadership qualities EXCEPT:
a.
visionary.
b.
innovative.
c.
promotes change.
d.
structured.
e.
nurtures.
67. Which of the following is NOT a manager quality?
a.
Maintains stability
b.
Organizes
c.
Analyzes
d.
Rational
e.
Personal power
68. The distinguishing personal characteristics of a leader are known as:
a.
traits.
b.
sources of power.
c.
leadership styles.
d.
leadership behaviors.
e.
personal preferences.
69. The early research on leadership traits was referred to as the:
a.
contingency theory of leadership.
b.
path-goal theory of leadership.
c.
great man approach.
d.
situational theory of leadership.
e.
behavioral approach.
70. In general, research has found a(n) _____ relationship between personal traits and leader success.
a.
strong
b.
weak
c.
positive
d.
negative
e.
inverse
71. Recently, Beagle Boutique was attempting to hire a middle manager. They were looking for an intelligent, active, and
creative individual. Which approach to leadership was Beagle using?
a.
The contingency approach
b.
The situational approach
c.
The trait approach
d.
The behavioral approach
e.
The substitute approach
72. Which of the following characteristics of leaders have been studied?
a.
Personality traits
b.
Physical traits
c.
Social traits
d.
Work-related traits
e.
all of these
73. Self-confidence, honesty and integrity, and the desire to lead, are all components of which personal characteristic of
leaders?
a.
Physical characteristics
b.
Intelligence and Ability
c.
Personality
d.
Social Characteristics
e.
Social Background
74. Colleen Farney at TeleTech shows vast knowledge, intelligence, cognitive ability, and keen decisiveness. Which
personal characteristic of leadership is she showing?
a.
Physical characteristics
b.
Intelligence and Ability
c.
Personality
d.
Social Characteristics
e.
Social Background
75. Researchers at the Ohio State University identified two major behaviors called:
a.
commitment and consideration.
b.
commitment and initiation.
c.
consideration and initiating structure.
d.
initiating structure and commitment.
e.
consideration and concern for people.
76. Wilson is viewed by his boss as driven, tenacious, and hardworking in the pursuit of his goals. These characteristics fit
within which category?
a.
Physical characteristics
b.
Intelligence and ability
c.
Work-related characteristics
d.
Social background
e.
Social characteristics
77. Megan is a manager at Botell International. She is very friendly and extremely respectful of her subordinate's welfare.
She can be described as:
a.
high in initiating structure.
b.
low in initiating structure.
c.
high in consideration.
d.
a team leader.
e.
task-oriented manager.
78. Which of the following is consistent with initiating structure?
a.
Task oriented behavior
b.
Open communication
c.
Teamwork oriented
d.
People oriented behavior
e.
Country-club management style
79. _____ are natural talents and abilities that have been supported and reinforced with learned knowledge and skills and
provide each individual with his or her best tools for accomplishment and satisfaction.
a.
Strengths
b.
Traits
c.
Characteristics
d.
Abilities
e.
Leadership tendencies
80. The Michigan researchers used the term _____ for leaders who established high performance goals and displayed
supportive behavior toward subordinates.
a.
job-centered leaders
b.
employee-centered leaders
c.
initiating structure
d.
consideration
e.
impoverished management
81. The less effective leaders, in the University of Michigan studies, were called:
a.
job-centered leaders.
b.
employee-centered leaders.
c.
initiating structure.
d.
consideration.
e.
impoverished management.
82. _____ and _____ proposed a two dimensional leadership theory called the Managerial Grid.
a.
Blake; Mouton
b.
Hersey; Blanchard
c.
Vroom; Yetton
d.
Tannenbaum; Schmidt
e.
Evans; House
83. The recommended management style from the leadership grid is _____.
a.
1,9
b.
9,1
c.
5,5
d.
1,1
e.
9,9
84. Which of these, according to the leadership grid, is a 1,9 management style?
a.
Team Management
b.
Country Club Management
c.
Middle of the Road Management
d.
Impoverished Management
e.
Authority-Compliance
85. _____ reflects a moderate amount of concern for both people and production.
a.
Team Management
b.
Country Club Management
c.
Middle of the Road Management
d.
Impoverished Management
e.
Authority-Compliance
86. According to the Leadership Grid, which of the following occurs when efficiency in operations is the dominant
orientation?
a.
Team Management
b.
Country Club Management
c.
Middle of the Road Management
d.
Impoverished Management
e.
Authority-Compliance
87. The Leadership Grid used the two leader behaviors which were called:
a.
employee-centered and job centered.
b.
consideration and initiating structure.
c.
concern for people and concern for production.
d.
relationship-oriented and task-oriented.
e.
employee-oriented and relationship oriented.
88. According to the leadership grid, _____ means the absence of a management philosophy, where managers exert little
effort toward interpersonal relationships or work accomplishment.
a.
solitary management
b.
middle-of-the-road management
c.
low-road management
d.
authority-compliance management
e.
impoverished management
89. Sandra views herself as a tough but fair supervisor. She gives explicit directions to her subordinates about how tasks
should be accomplished, but is not always approachable when they come to her with questions. Her employees sometimes
feel that she is too gruff and impersonal. Which category on the situational leadership grid does Sandra fit into?
a.
Following style
b.
Delegating style
c.
Participating style
d.
Telling style
e.
Selling style
90. The key assumption of Hersey and Blanchard's situational theory is that subordinates vary in their:
a.
readiness level.
b.
satisfaction level.
c.
level of commitment.
d.
level of security.
e.
all of these.
91. Hersey and Blanchard are responsible for which theory?
a.
Theory of leadership
b.
ERG Theory
c.
Situational theory
d.
Contingency theory
e.
Leadership
92. Which of the following is a model of leadership that describes the relationship between leadership styles and specific
organizational situations?
a.
Contingency approach
b.
Behavioral approach
c.
Trait approach
d.
Organizational approach
e.
None of these
93. According to the situational theory of Hersey and Blanchard, which of the following leader styles matches up best
with low readiness subordinates?
a.
Delegating style
b.
Selling style
c.
Telling style
d.
Participating style
e.
None of these
94. Ryan is a manager at Steve's Stoneworks, Inc. Hersey and Blanchard would consider most of his subordinates highly
ready. Based on this, which of the following leadership styles is best for Ryan?
a.
Participating
b.
Delegating
c.
Selling
d.
Telling
e.
Forcing
95. _____ works best for employees with moderate readiness, according to Hersey and Blanchard.
a.
Selling and telling
b.
Telling and participating
c.
Selling and participating
d.
Telling and delegating
e.
Selling and delegating
96. Two leadership styles used by Fiedler in his contingency theory were:
a.
employee-centered and job-centered.
b.
consideration and initiating structure.
c.
concern for people and concern for production.
d.
relationship-oriented and task-oriented.
e.
employee-oriented and relations-oriented.
97. Fiedler used all of the following to describe how leaders fit the situation EXCEPT:
a.
leader-member relations.
b.
task structure.
c.
personal power.
d.
leader position power.
e.
all of these were used by Fiedler to describe the situation.
98. In situations of _____, according to Fiedler, relationship-oriented leaders are more effective.
a.
high favorability
b.
moderate favorability
c.
high unfavorability
d.
no favorability
e.
none of these
99. Which of the following refers to group atmosphere and members' attitude toward and acceptance of the leader?
a.
Task structure
b.
Leader relations
c.
Contingency
d.
Position power
e.
Leader-member relations
100. According to MANAGER'S SHOPTALK in Chapter 15, when delegating leaders do all of the following EXCEPT:
a.
delegate the whole task.
b.
maintain feedback.
c.
give thorough instructions.
d.
work alone to accomplish important tasks.
e.
evaluate and reward performance.
101. A _____ is a situational variable that makes a leadership style unnecessary or redundant.
a.
neutralizer
b.
substitute
c.
contingency
d.
transaction
e.
transformation
102. Ahmad is a new manager at AJ Homes Company. He has absolutely no experience as a manager nor does he know
the technology of his department well. These two factors prevent Ahmad from directing his workforce. This is an example
of _____ impacting leadership styles and behaviors.
a.
substitutes
b.
neutralizers
c.
contingencies
d.
citizenship
e.
transformation
103. Which of the following types of leader is one who has the ability to motivate subordinates to transcend their expected
performance?
a.
Transactional
b.
Charismatic
c.
Traditional
d.
Supportive
e.
Team
104. Marion is a great manager and he has a number of special skills. In particular, Marion has the ability to get his
subordinates to do more than would be normally expected. Which of the following terms best describes Marion?
a.
Transactional leader
b.
Supportive leader
c.
Charismatic leader
d.
People-oriented leader
e.
Production-oriented leader
105. “A fire that ignites followers” is used to describe which leadership characteristic?
a.
Vision
b.
Charisma
c.
Service
d.
Tenacity
e.
Authority
106. Charismatic leaders are often _____ than transactional leaders.
a.
less emotional
b.
more predictable
c.
less predictable
d.
more directive
e.
none of these
107. Some of the key characteristics associated with charismatic leaders include:
a.
visionary skills.
b.
communication skills.
c.
motivation skills.
d.
all of these.
e.
none of these.
108. Andy’s subordinates say that they love working for Andy because he inspires them to not only believe in the
organization but to believe in their own potential as well. Based on this example, Andy can best be described as what type
of leader?
a.
Transformational
b.
Servant
c.
Authentic
d.
Transactional
e.
Interactive
109. The _____ leader is distinguished by his/her ability to bring about organizational change.
a.
transformational
b.
participative
c.
charismatic
d.
achievement-oriented
e.
people-oriented leader
110. Which type of leader clarifies the role and task requirements of subordinates?
a.
Transactional
b.
Charismatic
c.
Transformational
d.
Supportive
e.
Team
111. Which of the following is a passive, independent, critical thinker?
a.
Conformist
b.
Passive follower
c.
Pragmatic survivor
d.
Effective follower
e.
Alienated follower
112. Which of the following is a follower who participates actively in the organization but does not use critical thinking
skills?
a.
Passive follower
b.
Effective follower
c.
Alienated follower
d.
Conformist
e.
Pragmatic survivor
113. One of Ruby’s few flaws is that she does not consider possibilities beyond what she is told, accepting her
supervisor’s ideas without thinking. She can best be described as what type of thinker?
a.
Transformational
b.
Servant
c.
Uncritical
d.
Transactional
e.
Critical
114. Which of these is the potential ability to influence the behavior of others?
a.
Leadership
b.
Management
c.
Power
d.
Control
e.
Motivation
115. _____ power comes from organizational structure and promotes stability, order, and problem solving within the
structure.
a.
Motivation
b.
Position
c.
Leadership
d.
Control
e.
Referent
116. _____ power comes from personal sources that are not as invested in the organization, such as personal interests,
goals, and values.
a.
Motivation
b.
Management
