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b.
Resource allocation
c.
Controlling
d.
Organizing
e.
Efficiency
66. When Troy measures his employees' performance and compares their performance against the goals he set for them,
he is performing which of these functions?
a.
Staffing
b.
Leading
c.
Organizing
d.
Controlling
e.
Planning
67. A social entity that is goal directed and deliberately structured is referred to as a(n):
a.
organization.
b.
management.
c.
employee.
d.
student.
e.
task.
68. By definition, an organization is considered _____ because it is made up of two or more people.
a.
efficient
b.
a social entity
c.
effective
d.
goal-directed
e.
deliberately structured
69. The degree to which an organization achieves a stated goal refers to:
a.
effectiveness.
b.
synergy.
c.
conceptual skill.
d.
efficiency.
e.
human skill.
70. Which of the following refers to the amount of resources used to achieve an organization's goal?
a.
Effectiveness
b.
Synergy
c.
Performance
d.
Efficiency
e.
Management
71. For a widget manufacturing company, worker-hours per widget is a measure of:
a.
organizational effectiveness.
b.
organizational performance.
c.
organizational efficiency.
d.
organizational structure.
e.
none of these.
72. Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a
problem customer. This is an example of organizational:
a.
information processing.
b.
efficiency.
c.
effectiveness.
d.
structure.
e.
goal-setting.
73. Stefan, a supermarket cashier, recently received an award for having the highest scan rate among all cashiers. This is
an example of organizational:
a.
performance.
b.
efficiency.
c.
effectiveness.
d.
structure.
e.
goal-setting.
74. Conceptual, human, and technical skills are important to which managerial level?
a.
Top managers
b.
Middle managers
c.
First-line managers
d.
Non managers
e.
All of these
75. _____ skills is the cognitive ability to see the organization as a whole and the relationship among its parts.
a.
Human
b.
Resource allocation
c.
Conceptual
d.
Negotiation
e.
Technical
76. According to the text, what are the skills used by managers when performing the four functions of management?
a.
Conceptual, interpersonal, and organizational
b.
Functional, problem-solving, and technical
c.
Analytical, interpersonal, and financial
d.
Conceptual, human, and technical
e.
Communication, strategic, and innovative
77. Within her role as a small business consultant, Alexa analyzes how organizations fit into their industries, the
communities, and the broader social environment. This type of analysis involves which management skill?
a.
Organizing
b.
Technical
c.
Human
d.
Conceptual
e.
Delegation
78. Juan Perez is the President of WV Railroad. His organization faces issues related to the environment, government
regulation, and competition. He will need to rely primarily on his:
a.
conceptual skills.
b.
technical skills.
c.
human skills.
d.
controlling skills.
e.
interpersonal skills.
79. _____ are most important at the top management level.
a.
Conceptual skills
b.
Human skills
c.
Technical skills
d.
Project skills
e.
All of these
80. A manager's _____ skill is demonstrated in the way a manager relates to other people.
a.
conceptual
b.
human
c.
technical
d.
leading
e.
controlling
81. Sabrina recently helped her subordinates at work resolve an interpersonal conflict by listening to the problem and
serving as a mediator. This is an example of use of which management skill?
a.
Human
b.
Strategic
c.
Technical
d.
Conceptual
e.
Analytical
82. Which of the following skill is the manager's ability to work with and through other people and to work effectively as
a group member?
a.
Human
b.
Conceptual
c.
Technical
d.
Intellectual
e.
Planning
83. Which skill includes specialized knowledge and analytical ability?
a.
Conceptual
b.
Human
c.
Technical
d.
Controlling
e.
Planning
84. Which of the following is most important at lower organizational levels?
a.
Planning skills
b.
Human skills
c.
Conceptual skills
d.
Technical skills
e.
None of these
85. Organizations often lose good employees because front-line managers fail to:
a.
give direction.
b.
offer challenge.
c.
show respect.
d.
show recognition.
e.
listen to new ideas.
86. _____ is the understanding of and proficiency in the performance of specific tasks.
a.
Human skill
b.
Conceptual skill
c.
Interpersonal skill
d.
Technical skill
e.
Leadership skill
87. The biggest mistake that many managers make is the failure to:
a.
clarify direction.
b.
communicate effectively.
c.
display compassion to employees.
d.
create employee recognition programs.
e.
focus on productivity.
88. Critical management missteps include:
a.
poor communication skills.
b.
reactionary behavior.
c.
inability to build a team.
d.
failure to adapt.
e.
all of these.
89. Which of the following are responsible for the entire organization?
a.
Top managers
b.
Middle managers
c.
First-line managers
d.
Controlling managers
e.
Organizing managers
90. _____ is not a force affecting transition from the old workplace to the new workplace.
a.
Focus
b.
Insourcing
c.
Workforce
d.
Technology
e.
Pace
91. What is the main concern of first-level managers?
a.
Monitoring the external environment and determining the best strategy to be competitive
b.
Putting top management plans into action across the organization
c.
Allocating resources and coordinating teams
d.
Linking groups of people
e.
Facilitating individual performance
92. Sally is vice president of administration at a large non-profit charity for animals. She most likely falls within which
management level?
a.
CEO
b.
Line employee
c.
Staff manager
d.
Top manager
e.
Middle manager
93. The most important responsibilities for _____ managers include communicating a shared vision for the organization
and shaping corporate culture.
a.
top
b.
middle
c.
first-line
d.
leading
e.
organizing
94. Marley is the executive director of the local Community for Critters. Her level in the management hierarchy is that of
a(n):
a.
first-line manager.
b.
middle manager.
c.
top manager.
d.
consultant.
e.
operative.
95. Consider the following three managers from Outrageous Outfitters, Inc. Tiffany Blanchard is the president, Timothy
Thompson is the director of marketing, and Karen Baxter is a maintenance supervisor. Which of the following statements
is true?
a.
Karen Baxter does more planning than Tiffany Blanchard.
b.
Timothy Thompson does more leading than Karen Baxter.
c.
Tiffany Blanchard does more controlling than Timothy Thompson.
d.
Tiffany Blanchard does more planning than Karen Baxter.
e.
None of these.
96. Donna Hyde is the head of the finance department at Muumuu Manufacturing, Inc. Her level in the management
hierarchy is that of a(n):
a.
first-line manager.
b.
middle manager.
c.
top manager.
d.
chief executive officer.
e.
operative.
97. Patty Rohrer is the director of human resources at Pet Grooming, Inc. She can be best described as a:
a.
top level manager.
b.
project manager.
c.
general manager.
d.
first-line manager.
e.
functional manager.
98. _____ managers are responsible for departments that perform a single functional task and have employees with similar
training and skills.
a.
Top
b.
Middle
c.
First-line
d.
Bottom
e.
Functional
99. Today's middle manager is responsible for creating a _____ rather than managing the flow of information up and
down the hierarchy.
a.
vertical chain
b.
horizontal network
c.
diagonal system of communication
d.
spiral network
e.
chaos-based evaluation system
100. Kyle Erckard, manager of the jewelry division of a major dept. store, coordinated the work of several people across
several departments to accomplish a $500,000 fundraising for an animal shelter. He can best be described in his
fundraising activities as a(n):
a.
top manager.
b.
middle manager.
c.
project manager.
d.
first-line manager.
e.
operative manager.
101. Which of the following best describes Terrance's position as a project manager?
a.
He is responsible for several departments that perform different functions.
b.
He is required to have significant human skills.
c.
He is responsible for self-contained division and all the departments within it.
d.
He supervises employees with similar training and skills.
e.
All of these.
102. Temporary management professionals responsible for a temporary work project that involves the participation of
people from various functions and levels of the organization are called _____.
a.
middle managers
b.
project managers
c.
interim managers
d.
first line managers
e.
functional managers
103. Calvin Strine is the office manager of a local accounting firm. His level in the management hierarchy is that of a(n):
a.
first-line manager.
b.
middle manager.
c.
top manager.
d.
consultant.
e.
operative.
104. Which of the following best describes Stacey's position as a functional manager?
a.
She is responsible for several departments that perform different functions.
b.
She organizes people across departments to perform a specific task.
c.
She is responsible for a self-contained division and all the departments within it.
d.
She supervises employees with similar training and skills.
e.
None of these.
105. Which of these managers are responsible for the manufacturing and marketing departments that make or sell the
product or service?
a.
Top
b.
Line
c.
First-line
d.
Staff
e.
Project
106. Which of these managers are in charge of departments such as finance and HR that support line departments?
a.
Line
b.
Project
c.
Top
d.
Operatives
e.
Staff
107. _____ are responsible for departments that perform a single task and have employees with similar training skills.
a.
Top managers
b.
Middle managers
c.
General managers
d.
Functional managers
e.
First-Line managers
108. Taylor Brittingham is a general manager. Which of the following best describes her position?
a.
She is responsible for several departments that perform different functions.
b.
She organizes people across departments to perform a specific task.
c.
She is responsible for one specific department (e.g., marketing).
d.
She supervises employees with similar training and skills.
e.
None of these
109. One of the things managers enjoy doing the most is:
a.
financial planning.
b.
controlling activities.
c.
planning for future decisions.
d.
leading others.
e.
hiring new employees.
110. Research shows that managers enjoy all of the following except:
a.
networking.
b.
innovation.
c.
leading others.
d.
managing time.
e.
all of these.
111. Of all management duties, one of the things managers like the least is:
a.
financial planning.
b.
controlling activities.
c.
planning for future decisions.
d.
handling paperwork.
e.
networking.
112. The individual performer is a _____; whereas, the manager has to be a(n) _____.
a.
specialist; generalist
b.
"leader"; doer
c.
generalist; specialist
d.
producer; expert
e.
communicator; operator
113. Shyloh is a research analyst who gets things done mostly through her own efforts, relying on herself rather than
others. Shyloh can best be described as a(n):
a.
first-line manager.
b.
middle manager.
c.
individual performer.
d.
top manager.
e.
functional manager.
114. The individual identity includes which of the following?
a.
Generalist, coordinates diverse tasks
b.
Gets things done through others
c.
Works relatively independently
d.
A network builder
e.
Works in highly interdependent manner
115. Which of the following includes the manager identity?
a.
Specialist, performs specific tasks
b.
Gets things done through own efforts
c.
An individual actor
d.
A network builder
e.
Works relatively independently
116. Being a successful manager means thinking in terms of all of the following, except:
a.
building teams.
b.
generating the most profit.
c.
becoming a motivator.
d.
becoming an organizer.
e.
establishing networks.
117. Managers shift gears quickly and therefore, the average time spent on any one activity is less than _____.
a.
nine minutes
b.
an hour
c.
one workday
d.
a half hour
e.
a half day
118. Which of the following is not one of the conceptual categories of managerial roles Mintzberg defined?
a.
Informational
b.
Interpersonal
c.
Decisional
d.
Intrapersonal
e.
All of these are managerial roles defined by Mintzberg
119. To meet the needs of the organization, all managers carry out the three major categories of roles. They are: _____,
_____, and _____ roles.
a.
monitor, figurehead, liaison
b.
leader, monitor, spokesperson
c.
disseminator, entrepreneurial, disturbance handler
d.
decisional, spokesperson, leader
e.
informational, interpersonal, decisional
120. Which of the following is an informational role, according to Mintzberg?
a.
Entrepreneur role
b.
Leader role
c.
Monitor role
d.
Disturbance handler role
e.
Figurehead role
121. Gail Griffith, manager of the finance division, distributes relevant information everyday to all her employees
enabling them to make quality decisions. Gail is performing which of the following roles?
a.
Monitor role
b.
Disseminator role
c.
Spokesperson role
