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Carmen's group found itself unable to handle a conflict. The group decides to bring in
an outside consultant to discuss the conflict with both sides and work toward a
resolution. The group is using:
a. BATNA.
b. a bargaining zone.
c. mediation.
d. integrative negotiation.
e. distributive negotiation.
Types of information generally communicated upwards include performance reports,
suggestions for improvement, and performance feedback.
a. True
b. False
Power is the potential ability to influence the behavior and decisions of other people.
a. True
b. False
Discrimination is the tendency to view people who are different as being deficient.
a. True
b. False
The concept that the party responsible should compensate individuals for the cost of
their injuries is referred to as:
a. distributive justice.
b. injury justice.
c. procedural justice.
d. organizational justice.
e. compensatory justice.
What is the key to successful benchmarking?
a. Application
b. Implementation
c. Analysis
d. Strategy
e. Planning
Although she loves her job, Gloria is contemplating leaving it to focus her energy on
parenting her three children. This would demonstrate which factor affecting women's
careers?
Scenario - Sarah's Sharks
As the marketing director for Sarah's Sharks, Gloria Riviera is particularly well aware
of diversity within the firm's clients in the market place. As a successful woman
manager, she is also sensitive to the importance of diversity among employees at
Sarah's Sharks.
a. Female advantage
b. Opt-out trend
c. Glass ceiling
d. Glass wall
e. Opaque ceiling
A recent study from the U.S. Department of Labor shows that the top reason that people
leave their jobs is because they:
a. don't make enough money.
b. don't feel appreciated.
c. don't believe in what the organization stands for.
d. don't like their colleagues.
e. don't like their boss.
A major difference between rules and policies is that rules are broad in scope whereas
policies are narrow in scope.
a. True
b. False
Managers will frequently look for new information that contradicts thier instincts or
original point of view..
a. True
b. False
The virtue ethics approach to ethical decision making says that moral behavior stems
from personal virtues.
a. True
b. False
Ethics, found between the domains of law and free choice, is the code of moral
principles that governs any individual or groups.
a. True
b. False
a. € b. €
c. € d. €
e. €
_____ are designed to help execute major strategic plans and to accomplish a specific
part of the company's strategy.
The _____ is an unbroken line of authority that links all persons in an organization and
shows who reports to whom.
The risk of loss due to actions by host country governments is known as _____.
The management function that involves the use of influence to motivate employees to
achieve the organization's goals is referred to as _____.
A special type of contingency plan that is used when events are sudden and devastating
and require immediate response is called _____.
A business activity that an organization does particularly well relative to its competition
is known as a(n) _____.
Power that results from characteristics that command subordinates' identification with,
respect and admiration for and desire to emulate the leader is called _____.
_____ is the hiring or promoting of applicants based on criteria that are not job relevant.
