Mondavi Corporation has a finance department, a marketing department, and a
production department. Mondavi:
a. uses a functional structure.
b. has a geographic structure.
c. uses a divisional structure.
d. uses product-based structure.
e. uses a matrix structure.
Which of the following is considered a leverage ratio?
a. Debt ratio
b. Return on total assets
c. Profit margin on sales
d. Conversion ratio
e. Inventory turnover
According to the control model, after establishing standards of performance the
manager should:
a. compare performance to standards.
b. get the standards approved by the supervisors and subordinates.
c. measure actual performance.
d. take corrective action.
e. provide feedback.
Standardization of work and wage incentives are characteristics of behavioral science.
a. True
b. False
Which of the following cultures is suited to organizations that are concerned with
servicing specific customers in the external environment but without the intense need
for flexibility and rapid change?
a. Adaptability culture
b. Clan culture
c. Achievement culture
d. Consistency culture
e. None of these
Plans provide a standard of assessment.
a. True
b. False
The majority of hourly workers at Formatting Unlimited are neither satisfied nor
dissatisfied. What would Herzberg recommend if your goal were to increase their level
of satisfaction?
a. Increase the level of hygiene factors
b. Increase the level of motivators
c. Decrease the level of motivators
d. Decrease the level of hygiene factors
e. None of these
Although public confidence in business managers is at an all-time low, politics, sports,
and non-profit organizations have not been affected.
a. True
b. False
Which of the following is NOT a normative ethics approach?
a. Utilitarian approach
b. Individualism approach
c. Social responsibility approach
d. Moral-rights approach
e. All of these are normative approaches as described in the text.
According to the situational theory of Hersey and Blanchard, which of the following
leader styles matches up best with low readiness subordinates?
a. Delegating style
b. Selling style
c. Telling style
d. Participating style
e. None of these
A person who sees the need for and champions productive change within the
organization is called an idea champion.
a. True
b. False
Using the justice approach for ethical decision-making, the logic of promoting qualified
men and women would be supported by:
Scenario – Larry Campbell
The pressure was on again. Larry Campbell, the Vice President at ToolTime
Hardware, Inc., was receiving requests from men and women inside the firm and
outside the firm, asking him to review the company’s promotion policies. Of the 52
middle and high level executives, only three were women. The pressure was to
review the policies that had led to this perceived imbalance and, if appropriate,
take the steps necessary for correction.
a. equal rights justice.
b. distributive justice.
c. procedural justice.
d. compensatory justice.
e. all of these.
People making decisions based on an internal set of beliefs that has more meaning to
them than the expectations of others:
a. are in the preconventional level of moral development.
b. are in the conventional level of moral development.
c. are in the principled level of moral development.
d. do not care what people think of them.
e. none of these.
Barry will develop strong skills in working with her people and also strong ability in
accomplishing the task achieving the goals of Marc’s Music. On the managerial grid,
her style will be:
Scenario – Barry Bailey
The mandatory leadership-training seminar had just been concluded. All of the newly
promoted managers at Marc’s Music, Inc. had been asked to attend and participate in
the two-day seminar, and Barry Bailey had been fascinated with what she had learned.
She is now reviewing the material she covered.
a. 1,1.
b. 9,9.
c. 9,1.
d. 1,9.
e. 5,5.
The system of governing an organization so that the interests of corporate owners are
protected refers to corporate governance.
a. True
b. False
Most ethical dilemmas in business involve a conflict between stakeholders and
shareholders.
a. True
b. False
The growth of quantitative decision techniques that use computers has expanded the use
of which decision-making approach?
a. Administrative
b. Classical
c. Intuitive
d. Political
e. Bureaucratic
Most people have learned to conform to expectations of good behavior expected by
colleagues, family, friends, and society. They are in what stage of moral development?
a. Preconventional
b. Conventional
c. Discretionary
d. Principled
e. Traditional
Which ethical approach are companies citing to justify their policing of employee’s
personal habits on and off the job, such as alcohol and tobacco consumption?
a. Justice approach
b. Utilitarian approach
c. Individualism approach
d. Moral-justice approach
e. Discretionary responsibility
Ethical behavior occurs when decisions enable an individual or company to gain at the
expense of society.
a. True
b. False
What is(are) the difference(s) between cross-functional and permanent teams?
A(n) _____ ratio measures internal performance with respect to key activities defined
by management.
_____ pertain to the availability, production, and distribution of resources in a society.
Name and describe the five different categories of small business owners.
Describe the three categories of managerial roles and explain how do they differ.
Describe the assumptions behind McGregor’s Theory X and Theory Y. How do the
theories relate to the classical perspective on management and early human relations
ideas?