In what stage of personal moral development is a person mostly concerned with
external rewards and personal consequences of an action?
a. Preconventional
b. Conventional
c. Principled
d. Discretionary
e. None of these
The assumption that “If it’s not illegal, it must be ethical,” ignores which of the
following?
a. Domain of codified law
b. Domain of ethics
c. Domain of free choice
d. Discretionary responsibility
e. Domain of symbolism
The organization chart:
a. shows the characteristics of the organization’s vertical structure.
b. is a visual representation of the organization’s structure.
c. details the formal reporting relationships that exist within an organization.
d. all of these.
e. both shows the characteristics of the organization’s vertical structure and is a visual
representation of the organization’s structure.
The golden rule “do unto others as they would do unto you” is:
a. an example of the utilitarian approach to ethical behavior.
b. representative of the moral-justice approach to moral decision making.
c. an example of the values that guide the individualism approach to ethical behavior.
d. silly and outdated.
e. an example of the justice approach to ethical behavior.
The right of free consent, the right to privacy, and the right of freedom of conscience
are rights that should be considered in the moral rights approach.
a. True
b. False
Louise, a top-level manager at INF Inc., has the difficult task of informing 12
employees that they are about to be laid off. Which communication channel should
Louise use to break the news?
a. Face-to-face
b. E-mail
c. Instant messaging
d. Telephone
e. Handwritten letter
Your department has absenteeism standards, a way to measure absenteeism, and, based
on your investigation, you have concluded that your department has an excessive
absenteeism rate. What should your next step be?
a. Set new absenteeism standards.
b. Develop new measures of absenteeism.
c. Terminate three employees for excessive absenteeism.
d. All of these would be good examples of taking corrective action.
e. None of these
One weakness of the use of punishment in organizations is that it fails to indicate the
correct behavior.
a. True
b. False
CRL, a European plastics manufacturer, is considering forming an alliance with a U.S.
military goods manufacturer to develop a new type of polymer that can be used for
international industrial and military applications. Such a partnership represents what
type of direct investment?
a. Franchising
b. Joint Venture
c. Wholly owned affiliate
d. Greenfield venture
e. Outsourcing
Candice uses praise, letters of support, and pats on the back as ways of influencing her
subordinate’s behaviors. All of these actions are highly valued by the work group. This
is an example of:
a. coercive power.
b. legitimate power.
c. reward power.
d. expert power.
e. referent power.
On employee applications and during interviews, it is appropriate to ask all of the
following EXCEPT:
a. race or color of skin.
b. if the applicant is over 18.
c. if the applicant has ever been convicted of a crime.
d. prior work experience.
e. if the applicant has a legal right to work in the United States.
Which of the following refers to a formal team composed of employees from about the
same hierarchical level but from different areas of expertise?
a. A special-purpose team
b. A cross-functional team
c. A self-managed team
d. A vertical team
e. A diagonal team
Economic, legal, ethical, and discretionary responsibilities are the four areas of social
responsibility which can be used to evaluate corporate social performance.
a. True
b. False
Organizational development can help managers address problems such as
merger/acquisitions, conflict management, and _____ .
a. cultural changes
b. force field analysis
c. organizational productivity
d. organizational decline/revitalization
e. none of these
Shirley works in the human resource department at Turtle Shells, Inc. She believes she
is seeing an increase in drinking problems among the workforce. She thinks she needs
to investigate further. She is at what stage of the managerial decision making process?
a. Diagnosis and analysis of causes
b. Development of alternatives
c. Recognition of decision requirement
d. Evaluation and feedback
e. Selection of desired alternatives
Research has shown that strategic thinking and planning positively affect a firm’s
performance and financial success.
a. True
b. False
Quality circles are based on the assumption(s) that:
a. the people who do the job know it better than anyone else.
b. quality can be increased by increasing the size of the organization.
c. quality can be increased by talking more about it.
d. the more employees talk, the more satisfied they will be.
e. all of these.
Not having sufficient information about environmental factors to understand and predict
environmental needs and changes is called _____.
A recruiting approach that gives applicants all pertinent and realistic information about
the job and the organization is called a(n) _____.
List the four steps in attracting an effective workforce.
Managers use a variety of planning approaches in order to establish and achieve
measurable goals. Two such approaches are single-use plans and standing plans. Write a
short essay in which you define, compare, and contrast these two planning approaches.
Explain how they relate to an organization’s programs, projects, policies, rules, and
procedures.
_____ justice requires that different treatment of people not be based on arbitrary
characteristics.