Techniques used to monitor external environments include:
a. hiring scanning organizations.
b. hiring the competitive intelligence professionals.
c. government reports.
d. professional journals.
e. all of these.
Which of the following would be the best way for One-Hit-Wonder to decrease its
uncertainty?
Scenario – Melissa Hill
Melissa Hill, sales manager for One-Hit-Wonder Record Company, was trying to create
a new strategy to turn around the declining record sales the company was facing.
Melissa needed to find a way to find out what the customers really wanted, since
One-Hit-Wonder didn’t have accurate information like the competitors did. It was
imperative that she find the correct strategy and information because the company was
in financial trouble. The company’s President wanted all employees to help find
information and work as a team to develop better relationships that might help the
company. He also stated that he wanted the company to remain an independent
company. Melissa realized that through hard work and team efforts, the company could
get back on its feet as soon as they got reliable information.
a. To create boundary-spanning roles
b. To eliminate interorganizational partnerships
c. To merge with another company
d. To create a joint venture
e. None of these
Free choice lies between the domains of codified law and ethics.
a. True
b. False
Which of the following structures works best in an uncertain organizational
environment?
a. A tight structure
b. A mechanistic structure
c. A horizontal structure
d. A functional structure
e. A vertical structure
Principle-based statements define fundamental values and contain general language
about company responsibilities, quality of products, and treatment of employees.
a. True
b. False
The virtue ethics approach to ethical decision making sidesteps debates about what is
right, good, or just and bases decisions on prevailing standards of the profession and the
larger society, taking the interests of all stakeholders into account.
a. True
b. False
Monitoring activities and making corrections are part of:
a. organizing.
b. planning.
c. leading.
d. staffing.
e. controlling.
In order to protect an organization’s mission, the human resource functions are removed
from strategic goals.
a. True
b. False
The political model consists of vague problems and goals, limited information about
alternatives and their outcomes, and a satisficing choice for resolving problems using
intuition.
a. True
b. False
An entrepreneur:
a. assumes the risks of the business.
b. reaps the rewards of the business.
c. assumes the financial and legal risks of ownership.
d. recognizes a viable idea for a business product or service and carries it out.
e. all of these.
Which of the following represent plans developed at the organization’s lower levels that
specify action steps toward achieving operational goals and that support tactical
planning activities?
a. Tactical plans
b. Strategic plans
c. Operational plans
d. Supervisory plans
e. Organizational plans
Which of these is a subfield of the classical management perspective that emphasized
scientifically determined changes in management practices as the solution to improving
labor productivity?
a. The human relations movement
b. The behavioral sciences approach
c. The TQM approach
d. The quantitative management approach
e. The scientific management movement
Ethical responsibility includes behaviors that are not necessarily codified into law and
may not serve the corporation’s direct economic interests.
a. True
b. False
Which of the following is NOT one of the tools used for putting strategy into action?
a. Visible leadership
b. Diversification
c. Human Resources
d. Communication
e. Clear roles and accountability
When an organization pays little attention to cultural values and instead focuses on
business results, success will be difficult to sustain in the long run.
a. True
b. False
The less effective leaders, in the University of Michigan studies, were called:
a. job-centered leaders.
b. employee-centered leaders.
c. initiating structure.
d. consideration.
e. impoverished management.