When properly managed, _____ can create additional value with existing resources,
providing a big boost to the bottom line.
a. synergy
b. competitors
c. government contacts
d. command structure
e. cooperation among customers
Rebecca works for a company that has clearly defined lines of authority. Each employee
knows that he or she has authority and responsibility for a distinct set of tasks.
Employees are also aware of the company€s reporting structure as well as successive
management levels all the way to the top. Rebecca€s company follows which principle?
a. Specialization principle
b. Unity of command principle
c. Scalar principle
d. Authority principle
e. Responsibility principle
_____ are goals that cannot be attained by a single party.
a. Conflict goals
b. Mission-driven goals
c. Superordinate goals
d. Competitive goals
e. Extraordinary goals
Creating a climate of trust and openness is the most important thing managers can do to
enhance organization communication.
a. True
b. False
Age, race, and gender are included in the primary dimension of diversity.
a. True
b. False
Rodney doesn’t always realize that within his role as an air traffic controller, he must
continuously perceive and process information based on knowledge and experience that
he is not consciously aware of. This describes what type of decision-making?
a. Administrative
b. Right-brained
c. Satisficing
d. Rational
e. Intuitive
Managers are often referred to as:
a. decision makers.
b. peace makers.
c. conflict creators.
d. an unnecessary layer of employees.
e. profit suppressor.
The imposition of unpleasant outcomes on an employee is avoidance learning.
a. True
b. False
Josh is a manager at On-The-Go Cars. He recently has read quite a bit of literature on
the benefits of work teams. He is particularly interested in forming a vertical team.
There are twenty-eight employees in his department. Josh should:
a. recruit more employees for his department; twenty-eight is too small for a work team.
b. form one team of twenty-eight employees.
c. divide the group into four teams of seven employees each.
d. forget the team idea; he has too many employees and he shouldn’t divide his work
group.
e. do his job and not worry about teams.
Smileline Inc. has an onsite daycare facility and provides employees fulltime daycare at
a very low cost. The company implemented this years ago when managers realized that
childcare responsibilities were contributing to high turnover and absenteeism. This
example highlights which dividend of workplace diversity?
a. Better use of employee talent
b. Increased understanding of the marketplace
c. Increased quality of team problem solving
d. Enhanced breadth of understanding in leadership positions
e. Reduced costs associated with high turnover, absenteeism, and lawsuits
The hygiene factors, or dissatifiers, that Donovan can influence include all of the
following EXCEPT:
Scenario – Donovan Zorn
Donovan Zorn was a successful manager for one of the subsidiaries at Eagles
Unlimited. He was responsible for 232 workers and had a span of control of eight lower
level managers. Donovan has decided to try to increase performance and productivity
by the careful use of motivational theories.
a. salary and wages.
b. supervision relationships.
c. working conditions.
d. company policies.
e. all are hygiene factors.
Due to the stable environment and lack of technological change, mergers and joint
ventures rarely occur in the U.S.
a. True
b. False
Linda is viewed by her colleagues as someone who makes productive contributions
through talent, knowledge, and good work habits, but she is sometimes hard to work
with because of her communication style. Based on the
a.Level 1: Highly capable individual
b.Level 2: Contributing team member
c.Level 3: Competent manager
d.Level 4: Effective leader
e.Level 5: Level 5 executive
Which of the following is a ratio that measures the firm’s internal performance with
respect to key activities defined by management?
a. A liquidity ratio
b. An activity ratio
c. Return on total assets
d. A current ratio
e. Profit margin on sales
A team shares or rotates leadership roles while a group has a designated strong leader.
a. True
b. False
One of Malcolm’s co-workers, Danny Newcomber, is great at reducing tension by
telling jokes and in other ways drawing off emotions when the group atmosphere is
tense. Additionally, Danny can be counted on to energize by stimulating the team into
action when the interest drops. Danny is demonstrating which of these?
Scenario – Malcolm Bagget
Malcolm Bagget has been working as a production employee for the last three years.
His firm is currently undergoing a change in structure with a new management group
and the production department is being restructured. Each production employee will be
assigned to a small six-member production team. Malcolm is looking forward to the
extensive cross training that has been promised and is looking forward to enjoying more
power and discretion than he has had in the past. In addition to skill training, Malcolm
is receiving management training in team building.
a. The task specialist role
b. The task and socioemotional role
c. The socioemotional role
d. The participator role
e. None of these
Regarding the levels of personal moral development, the majority of managers operate
at the _____ level.
a. preconventional
b. autocratic
c. postconventional
d. conventional
e. transformative
_____ is defined as activities or practices that define the characteristics of applicants to
whom selection procedures are ultimately applied.
a. Selection
b. Recruiting
c. Training
d. Developing
e. Planning
_____ theory proposes that managers can increase motivation by setting specific,
challenging goals that are accepted as valid by subordinates, then helping people track
their progress toward goal achievement by providing timely feedback.
_____ means that people have a tendency to regard their own culture as superior to
other cultures.
The relationship between social responsibility and financial performance has been
shown to be _____.
In David McClelland’s acquired needs theory, what are the three acquired needs most
commonly discussed and which is(are) not dependent on relationships with other
people?
_____ comprises the steps of observing and assessing employee performance, recording
and assessment, and providing feedback to the employee.
______ is a behavior pattern characterized by extreme competitiveness, impatience,
aggressiveness, and devotion to work.