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Gatekeep Utilities is a subsidiary of GW Enterprises. Gatekeep has a mission and
product line that is unique from GW. Gatekeep's competitors are also very different
from those of its parent, and the subsidiary markets to a very different group of
customers. As such, Gatekeep can be described as a(n) _____.
a. product unit
b. functional unit
c. operational unit
d. strategic business unit
e. boston consulting group unit
Change and uncertainty in the environment are usually associated with _____.
a. work specialization
b. decentralization
c. centralization
d. tight vertical control
e. division of labor
The early research on leadership traits was referred to as the:
a. contingency theory of leadership.
b. path-goal theory of leadership.
c. great man approach.
d. situational theory of leadership.
e. behavioral approach.
Person-job fit is the extent to which a person's ability and personality matches the
requirements of a job.
a. True
b. False
A(n) _____ works best in a stable organizational environment.
a. loose organizational structure
b. vertical structure
c. organic structure
d. horizontal structure
e. loose organizational structure or an organic structure
From attributions viewpoint, if the behavior is in consensus, the perceiver will probably
respond to similar situations in the same way.
a. True
b. False
Which of these means that people are motivated to excel and pick situations in which
success is likely?
a. External locus of control
b. Tolerance for Ambiguity
c. Awareness of passing time
d. Internal locus of control
e. Need to achieve
TQM tends to be most successful when it enriches jobs and improves employee
motivation.
a. True
b. False
Which of the following structures is most consistent with a strategy of stability?
a. Team based structure
b. Organic structure
c. Matrix structure
d. Functional structure
e. Learning structure
_____ managers are responsible for departments that perform a single functional task
and have employees with similar training and skills.
a. Top
b. Middle
c. First-line
d. Bottom
e. Functional
Hygiene factors are the same as dissatisfiers and include company policies and
procedures.
a. True
b. False
The _____ dimension of the general environment includes scientific and technological
advancements in a specific industry and in society.
Briefly describe the tools for putting strategy into action.
______ is the degree to which a person is able to get along with others by being
good-natured, cooperative, forgiving, understanding, and trusting.
The demographic makeup of the workforce-meaning the pool of capable people who
can and want to be employed-is constantly changing, and employers need to respond
appropriately. In a short essay, give some examples of changes in the workforce and
how companies have or have not kept pace with these changes. What do you think
progressive companies should do to capitalize on these changes?
List three innovative approaches to planning.
The _____ is an individual responsible for making an ethical choice.
