Examples of unethical behavior toward _____ include a hostile work environment and
violations of health and safety rules.
a. customers b. financiers
c. society d. suppliers
e. employees
A broad definition of the organization’s values, aspiration and reason for being, along
with a recognition of the scope and operations that distinguishes the organization refers
to a Business Plan.
a. True
b. False
Quick response to external changes is an advantage of vertical functional structure.
a. True
b. False
Which of the following is a comprehensive management control system that balances
traditional financial measures with operational measures relating to a company’s critical
success factors?
a. Economic value-added system
b. Activity-based costing system
c. Market value-added system
d. Balanced scorecard
e. Open-book management system
All stakeholders of an organization are its stockholders but not all stockholders are its
stakeholders.
a. True
b. False
Caleb is a manager at Computer-Care Company. He is expected to consider the effort of
each decision alternative on all parties and select the one that optimizes the satisfaction
for the greatest number of people. This is an example of the:
a. utilitarian approach.
b. individualism approach.
c. moral-justice approach.
d. justice approach.
e. soft-line managerial approach.
Decisions regarding the proper amount of advertising for a particular good or service
are related to:
a. corporate-level strategies.
b. functional-level strategies.
c. tactical-level strategies.
d. business-level strategies.
e. retrenchment strategies.
_____conflict occurs when an individual perceives incompatible demands from others.
a. Attitude
b. Role
c. Personality
d. Perception
e. Ability
One of the important ideas in the text’s definition of management is:
a. the management functions of planning, organizing, leading, and controlling.
b. the attainment of societal goals.
c. effectiveness is more important than efficiency.
d. management is unique to for-profit organizations.
e. efficiency is more important than effectiveness.
The biggest mistake that many managers make is the failure to:
a. clarify direction.
b. communicate effectively.
c. display compassion to employees.
d. create employee recognition programs.
e. focus on productivity.
Most firms begin with which strategy to enter foreign markets?
a. Exporting
b. Greenfield venture
c. Joint venture
d. Acquisition
e. Direct investment
Coordination is the quality of collaboration across departments.
a. True
b. False
_____ are people who work for an organization, but not on a permanent or full-time
basis.
The _____ is the outer layer that is widely dispersed and affects organizations
indirectly.
______ refers to the sequence of suppliers and purchasers, covering all stages of
processing from obtaining raw materials to distributing finished goods to consumers.
Identify and briefly describe the four steps of the feedback control model.
The ability to influence people to adopt the new behaviors needed for strategy
implementation is called _____.