Vaughn Hager started his one-man consulting business under the name Hager
Associates. The legal structure for the company can best be described as a(n):
a. proprietorship.
b. partnership.
c. trade alliance.
d. corporation.
e. one man operation.
Which of these combines a number of tasks horizontally into one, new broader job?
a. Job simplification
b. Job rotation
c. Job enrichment
d. All of these
e. None of these
Self-directed teams consist of 5 to 20 multi-skilled workers who rotate jobs and produce
an entire product or service.
a. True
b. False
The innovation strategy for changing products and technologies that involves creating
conditions and systems to facilitate internal and external coordination and knowledge
sharing is known as exploration.
a. True
b. False
_____ includes behavior that is not always written down and may actually not serve an
organization’s bottom-line.
a. Legal responsibility
b. Economic responsibility
c. Ethical responsibility
d. Discretionary responsibility
e. None of these
Within her role as a small business consultant, Alexa analyzes how organizations fit
into their industries, the communities, and the broader social environment. This type of
analysis involves which management skill?
a. Organizing
b. Technical
c. Human
d. Conceptual
e. Delegation
The distinguishing personal characteristics of a leader are known as:
a. traits.
b. sources of power.
c. leadership styles.
d. leadership behaviors.
e. personal preferences.
_____ are responsible for departments that perform a single task and have employees
with similar training skills.
a. Top managers
b. Middle managers
c. General managers
d. Functional managers
e. First-Line managers
Two types of personal powers are expert and reward powers.
a. True
b. False
Interdepartmental coordination refers to messages that take place among members of
the same department and concern task accomplishment.
a. True
b. False
Managers are often concerned good citizenship will hurt performance.
a. True
b. False
Melissa will be working primarily with:
Scenario – Melissa Hill
Melissa Hill, sales manager for One-Hit-Wonder Record Company, was trying to
create a new strategy to turn around the declining record sales the company was
facing. Melissa needed to find a way to find out what the customers really wanted,
since One-Hit-Wonder didn’t have accurate information like the competitors did.
It was imperative that she find the correct strategy and information because the
company was in financial trouble. The company’s President wanted all employees
to help find information and work as a team to develop better relationships that
might help the company. He also stated that he wanted the company to remain an
independent company. Melissa realized that through hard work and team efforts,
the company could get back on its feet as soon as they got reliable information.
a. the legal-political dimension.
b. the labor market.
c. the internal cultural dimension.
d. pressure groups.
e. the sociocultural dimension.
People need to understand how their individual actions can contribute to achieving an
organizational strategy. This can be accomplished by delegating authority, creating
teams, and defining roles. These actions are part of which tool for putting strategy into
action?
a. Visible leadership
b. Candid communication
c. Human resources
d. Clear roles and accountability
e. Bargaining power of employees
_____ is important because decision making is a continuous, never ending process.
Many companies routinely use Facebook and other social media outlets as part of their
management practice. In a climate where so much information is so readily available to
him, why is it important for a manager to be ethical when using social media for
business purposes? Write a short essay that answers the above question and argues
whether or not social media can be used ethically to monitor employee behavior and to
gather competitive intelligence.
The _____ role in organizational change involves providing a “reality test.”
According to your text, list three factors that can cause people to engage in conflict.
_____ stands for preference for achievement, heroism, assertiveness, work centrality
(with resultant high stress), and material success.
_____ leadership transcends self interest to serve others and the organization.
What are self-directed teams? Briefly discuss three characteristics or elements of
self-directed teams.
Describe service technology.
Briefly discuss the two key areas that cultural leaders influence culture.
When employees enjoy their work and actively contribute to their organization’s goals
they are said to be engaged. Write a short essay in which you describe the three
elements that create employee engagement, and name several practical ways managers
can implement these elements in today’s workplace.