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Goals that define the outcomes that major divisions and departments must achieve in
order for the organization to reach its overall goals is called:
a. strategic goals.
b. tactical goals.
c. operational goals.
d. a mission.
e. a plan.
For successful execution, alignment of everyone in the organization must occur.
a. True
b. False
All of these are basic assumptions of the political model except:
a. organizations are made up of groups with diverse interests, goals, and values.
b. information is clear and complete.
c. managers do not have the time, resources, or mental capacity to identify all
dimensions of the problem.
d. managers engage in the push and pull of debate to decide goals and discuss
alternatives.
e. all of these are basic assumptions of the political model.
Bryan, who works in the human resource department, is interested in gathering data on
the projected number of resignations and retirements over the next ten years. He is most
likely to perform which of the following activities?
a. Choosing a recruiting source
b. Selecting an employment candidate
c. Human resource planning
d. Welcoming new employees
e. Downsizing
Which of these are described by mission statements?
a. Corporate values
b. Product quality
c. Location of facilities
d. All of these
e. None of these
If a small business owner enjoys the chance to balance work and personal life, he would
be considered a(n) _____.
a. idealist
b. optimizer
c. hard worker
d. juggler
e. sustainer
Relative to the functional structure, the divisional structure:
a. encourages decentralization.
b. has a higher degree of work specialization.
c. has a more pronounced division of labor.
d. has excellent coordination across departments.
e. results in an efficient use of resources.
The assumption that a single global market exists would lead to a:
a. globalization strategy.
b. multidomestic strategy.
c. diversity strategy.
d. domestic strategy.
e. liquidation strategy.
The sender must encode the message and select a communication channel after
developing the message.
a. True
b. False
Kim, a Japanese expatriate working in Denmark, tends to use communication primarily
to build personal social relationships. She feels that relationships and trust are more
important than business. Kim is surprised that her business associates in Denmark do
not share the same views. Based on this information, Kim most likely grew up in what
type of culture?
a. Human-oriented
b. Passive
c. Assertive
d. Low-context
e. High-context
According to the leadership grid, _____ means the absence of a management
philosophy, where managers exert little effort toward interpersonal relationships or
work accomplishment.
a. solitary management
b. middle-of-the-road management
c. low-road management
d. authority-compliance management
e. impoverished management
At GoodSpeak Telecommunications, employees receive a cash bonus when they submit
names of people who subsequently accept employment with the company. This is an
example of which innovation in recruiting?
a. Trade group networking
b. Social networking
c. Employee referral
d. Cold call recruiting
e. Geographic networking
Self-directed teams consist of 5 to 20 _____ workers.
a. union
b. non-union
c. multiskilled
d. low wage
e. all of these
The least costly and least risky direct investment is called a greenfield venture.
a. True
b. False
A competitive and adversarial negotiation approach in which each party strives to get as
much as it can, usually at the expense of the other party is called distributive
negotiation.
a. True
b. False
_____ forces refer to those aspects of a culture that guide and influence relationships
among people.
a. Social
b. Political
c. Economic
d. Technological
e. Legal
Research studies have confirmed that both functional diversity and gender diversity can
have a positive impact on work team performance.
a. True
b. False
A functional team is also referred to as a(n) _____.
a. command team
b. task force
c. special purpose team
d. horizontal team
e. interorganizational team
According to Mintzberg, which of these is an interpersonal role?
a. Monitor
b. Negotiator
c. Liaison
d. Disturbance handler
e. Spokesperson
Define management and describe two important ideas expressed in the definition.
List two reasons why ceremonies are held in an organization.
A(n) _____ team is composed of employees from about the same hierarchical level but
from different areas of expertise.
_____ implies that women's commitment to their children limits their commitment to
the company or their ability to handle the rigors of corporate management.
List three of the six moral rights that should be considered during decision making.
