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The moral agent is an individual who must make an ethical choice in an organization.
a. True
b. False
____ is NOT included in the model of personal moral development described in your
text.
a. Preconventional level
b. Conventional level
c. Principled level
d. Postconventional level
e. All of these are included in the model
One of the newest positions in organizations is the chief operating officer, a response to
widespread financial wrongdoing in recent years.
a. True
b. False
Stereotype threat describes the psychological experience of a person who, usually
engaged in a task, is aware of a stereotype about his or her identity group suggesting
that he or she will not perform well on that task.
a. True
b. False
Decentralized control is usually implemented in all of the following areas EXCEPT:
a. self-control.
b. peer group.
c. corporate culture.
d. employee selection and socialization.
e. the quality control department.
The three options in getting things done are: doing it, delegating it, or defering it.
a. True
b. False
Channel richness is the number of cues and the level of potential noise in a channel that
is selected for communication.
a. True
b. False
The mythical sales representative at Robinson Jewelers who delivered a wedding ring
directly to the church because the ring had been ordered late is an example of a hero.
a. True
b. False
Which of these is NOT a part of an organization's general environment?
a. Technological
b. Economic
c. Competitors
d. Legal-political
e. Sociocultural
Expectancy theory is a process theory that focuses on individuals' perception of how
fairly they are treated in comparison to other people.
a. True
b. False
The disparity between existing and desired performance levels is the need for change.
a. True
b. False
Classy Clay has extremely creative employees who, in the opinion of the organization,
keep the company ahead of the competition. The creativity of these employees would
be classified as a(n) _____.
a. internal weakness
b. external opportunity
c. external strength
d. internal strength
e. neutral factor
A balance sheet budget is a budget that plans and reports investments in major assets to
be depreciated over several years.
a. True
b. False
Exit interviews are valuable HR tools only if the departing employee leaves voluntarily.
a. True
b. False
Feedback is important because:
a. decision making is a continuous process.
b. it provides decision-makers with new information.
c. it helps determine if a new decision needs to be made.
d. it provides decision-makers with new information and it helps determine if a new
decision needs to be made.
e. all of these.
A common cause of conflict includes scarce resources.
a. True
b. False
Facilitating individual employee performance is an important role for top managers.
a. True
b. False
Which of the following means that a decision has clear-cut goals and that good
information is available, but the future outcomes associated with each alternative are
subject to chance?
a. Certainty
b. Risk
c. Uncertainty
d. Ambiguity
e. Brainstorming
Which of the following is the intervention stage of organization development in which
individuals experiment with new workplace behavior?
a. Refreezing
b. Restating
c. Unfreezing
d. Changing
e. Jumping
Briefly describe the task environment and its four primary sectors
_____ responsibility is purely voluntary and guided by a company's desire to make
social contributions not mandated by economics, law, or ethics.
In many respects, the _____ model represents an "ideal" model decision-making and
can't usually be attained by real people in real organizations.
Managers today are concerned because technologically speaking, the _____ has given
more power to customers and enabled them to directly impact an organization.
The _____ dimension includes government regulations at the local, state, and federal
levels.
_____ combines a series of tasks into one new, broader job.
The degree to which people accept inequality in power among institutions,
organizations, and people is called _____.
