All of the following are cognitive biases that can affect manager’s judgment except:
a. being influenced by initial impressions.
b. justifying past decisions.
c. seeing what you don’t want to see.
d. perpetuating the status quo.
e. overconfidence.
The innovation strategy for changing products and technologies that involves designing
the organization to encourage creativity and the initiation of new ideas is known as
_____.
a. exploration
b. cooperation
c. entrepreneurship
d. idea incubator
e. horizontal linkage
Jaimie recognized that creativity is an essential ingredient in developing solutions to
organizational problems. Which of the following is NOT a characteristic of a creative
manager?
Scenario – Jaimie Hall
The continuing development and improvement of computer information systems has
made a powerful impression on Jaimie Hall, CEO of See-Saw City (SSC). The current
computer system at SSC is seven years old, and while still highly useful and reliable,
Jaimie is wondering if a new system would be more efficient and more useful. Jaimie
recognized that some of her managers would prefer to keep the old system, while others
have been requesting that the company update its information capability.
a. Conceptual fluency and open mindedness
b. Originality
c. Focused approach
d. Commitment
e. All of these are characteristics.
The four positions on the possibility of failure scale include certainty, risk, ambiguity,
and _____.
a. uncertainty
b. conflict
c. necessity
d. indecision
e. possibility
Tool Techies, Inc. uses phone surveys of customers to gather information about service
and quality. This is an example of the management function of:
a. planning.
b. technical skills.
c. organizing.
d. controlling.
e. conceptual skills.
The forming stage of team development is characterized by:
a. the establishment of order and cohesion.
b. cooperation.
c. problem solving.
d. orientation.
e. conflict.
Men tend to use more submissive gestures when communicating with women such as
tilting their heads while talking, lowering their eyes, or putting their hands in their laps.
a. True
b. False
Kristen’s Jewelry Shop has just hired a comparative shopper to visit other local jewelry
stores to gain product pricing information. What strategy is this describing?
a. Boundary-spanning roles.
b. A flexible structure.
c. Unfair practice.
d. Increase planning and forecasting.
e. Joint venture.
All of the following are true about employee network groups EXCEPT:
a. the groups are based on social identity.
b. the groups pursue a variety of activities.
c. the groups are formally created by the organization.
d. the mechanism of the groups work well with multicultural teams.
e. the groups help retain minority employees.
Which of the following best describes One-Hit-Wonder’s culture?
Scenario – Melissa Hill
Melissa Hill, sales manager for One-Hit-Wonder Record Company, was trying to create
a new strategy to turn around the declining record sales the company was facing.
Melissa needed to find a way to find out what the customers really wanted, since
One-Hit-Wonder didn’t have accurate information like the competitors did. It was
imperative that she find the correct strategy and information because the company was
in financial trouble. The company’s President wanted all employees to help find
information and work as a team to develop better relationships that might help the
company. He also stated that he wanted the company to remain an independent
company. Melissa realized that through hard work and team efforts, the company could
get back on its feet as soon as they got reliable information.
a. Clan culture
b. Achievement culture
c. Consistency culture
d. Adaptability culture
e. None of these
On the continuum of empowerment, employees who are self-managed:
a. give input.
b. participate in decisions.
c. are responsible for decision process and strategy.
d. have no decision discretion.
e. make decisions.
A high need for power often is associated with successful attainment of top levels in the
organizational hierarchy.
a. True
b. False
Which of the following is NOT a need proposed by Maslow in his hierarchy of needs
theory?
a. Safety needs
b. Compensation needs
c. Physiological needs
d. Esteem needs
e. Self-actualization needs
The Civil Rights Act of 1964 created the Equal Employment Opportunity Commission.
a. True
b. False
The Small Business Administration (SBA) can provide loan financing for small
business start-up.
a. True
b. False