Sabrina recently helped her subordinates at work resolve an interpersonal conflict by
listening to the problem and serving as a mediator. This is an example of use of which
management skill?
a. Human
b. Strategic
c. Technical
d. Conceptual
e. Analytical
When a company builds a subsidiary from scratch in a foreign country it is called a
greenfield venture.
a. True
b. False
Caleb is a manager at Computer-Care Company. He is expected to consider the effort of
each decision alternative on all parties and select the one that optimizes the satisfaction
for the greatest number of people. This is an example of the:
a. utilitarian approach.
b. individualism approach.
c. moral-justice approach.
d. justice approach.
e. soft-line managerial approach.
In the United States, minorities own _____ firms.
a. 5.8 million
b. 1.3 billion
c. 872,000
d. 8.9 million
e. 2.9 million
_____ refers to the use of managerial tools to direct resources toward the achievement
of strategic goals.
a. Strategy formulation
b. Strategy coordination
c. Strategy execution
d. Strategy control
e. Strategy planning
Which of the following means that an organization accommodates several subcultures?
a. Monoculturalism
b. Pluralism
c. Ethnorelativism
d. Geocentricism
e. Ethnocentrism
Which of the following typically is NOT considered a staff department?
a. Strategic planning
b. Accounting
c. Manufacturing
d. Human resources
e. Research and development
Amy also agrees with the research that suggests that “nonverbal messages convey
thoughts and feelings with greater force than do our most carefully selected words.”
Nonverbal messages include all of the following EXCEPT which one?
Scenario – Amy Holmes
One of the most talented managers to ever work at ABC Inc. is Amy Holmes.
Combining graciousness with high intelligence and creativity, Amy has been successful
in attracting and building a highly committed and competent division of employees.
When interviewed by the national news media for insight into her success, one of the
topics that became a primary focus was the challenge of communicating effectively.
a. Facial expressions
b. Posture and dress
c. Voice and mannerisms
d. Blushing and perspiring
e. All of these are included.
Which of the following is a(n) is the individual who must make an ethical choice in an
organization?
a. The symbolic leader
b. An obstructive manager
c. The defensive individual
d. The moral agent
e. An authoritarian manager
The assumption that “If it’s not illegal, it must be ethical,” ignores which of the
following?
a. Domain of codified law
b. Domain of ethics
c. Domain of free choice
d. Discretionary responsibility
e. Domain of symbolism
_____ have the greatest impact, according to Herzberg, on job satisfaction.
a. Hygiene factors
b. Reinforcers
c. Motivators
d. Dissatisfiers
e. All of these
Double Click, Inc. has a number of strategic business units. Their hand-held computer
unit has a large market share in this rapidly growing industry. Their hand-held computer
business would be classified as:
a. a dog.
b. a star.
c. a question mark.
d. a cash cow.
e. stuck in the middle.
Ryan is a manager at Steve’s Stoneworks, Inc. Hersey and Blanchard would consider
most of his subordinates highly ready. Based on this, which of the following leadership
styles is best for Ryan?
a. Participating
b. Delegating
c. Selling
d. Telling
e. Forcing
All of the following are common reasons why small business ventures fail except:
a. sloppy accounting.
b. naive hiring.
c. lack of controls.
d. long-term focus.
e. unrealistic focus.
Layla can best be described using which of these Big Five personality factors?
Scenario – Layla Fox
Layla Fox is a creative, imaginative, artistically sensitive individual who loves to take
on new opportunities. She is a successful manager who believes that she makes her own
destiny through hard work and listening to people. Her personal problem solving style
is intuitive-thinking.
a. Agreeableness
b. Openness to experience
c. Conscientiousness
d. Extroversion
e. Emotional stability
Supply chain management refers to the sequence of suppliers and purchasers, covering
all stages of processing from obtaining raw materials to distributing finished goods to
consumers.
a. True
b. False
Market risk is defined as the risk of loss of assets, earning power, or managerial control
due to politically based events or actions by host governments.
a. True
b. False
Describe the stages of team development.
The _____ structure occurs when departments are grouped together based on
organizational outputs.
_____ is the management function concerned with monitoring employees’ activities,
keeping the organization on track toward its goals, and making corrections as needed.
Today many companies recognize that supporting diversity in the workforce is not only
the right thing to do, it creates the best results. Write a short essay that relates your
observations on how diversity is being defined today, and note the benefits to both the
employer and employee when diversity is properly managed.
There are several accepted theories that explain how people decide which behavioral
actions meet their needs and assess whether their choices are successful. Three process
theories are goal-setting, equity, and expectancy. In a short essay, choose one process
theory and argue why it is most effective in energizing and motivating workers.
_____ justice requires that rules should be clearly stated and consistently and
impartially enforced.
Individualism is most closely related to:
social responsibility.
free choice.
economic responsibility.
codified law.
togetherness.