Contingency thinking is the ability to see both the distinct elements of a system or
situation and the complex and changing interaction among those elements.
a. True
b. False
Administrative and political decision making procedures and intuition have been
associated with high performance in unstable environments in which decisions must be
made rapidly and under more difficult conditions.
a. True
b. False
Programmed decisions are decisions that are made for situations that have occurred
often in the past and allow decision rules to be developed to guide future decisions.
a. True
b. False
Many organizations are adapting to the environment by developing more of a(n) _____
relationship rather than a(n) _____ relationship with competitors.
a. adversarial, partnership
b. partnership, adversarial
c. strategic, competitive
d. competitive, strategic
e. none of these
A pure functional structure is most appropriate for achieving:
a. innovation.
b. differentiation.
c. internal efficiency goals.
d. flexibility.
e. all of these
Entrepreneurs who aspire to start online businesses implement all the following steps
except:
a. create a professional Web site.
b. choose a domain name.
c. build online relationships
d. determine physical location.
e. identify a profitable market niche.
Riley is a manager at the Tinker Tools. She is expected to make decisions that are in the
organization’s best economic interests. Her decisions should be based on which of the
following models?
a. The administrative model of decision making
b. The garbage can model of decision making
c. The scientific management model of decision making
d. The classical model of decision making
e. The humanistic model of decision making
Strategy implementation involves the planning and decision making that lead to the
establishment of the firm’s goals.
a. True
b. False
An organization-wide commitment to infusing quality into every activity through
continuous improvement defines Six Sigma.
a. True
b. False
Which communication channel would be most successful to inform managers of
impending company-wide layoff?
a. Telephone conversations
b. Face-to-face contact
c. Electronic media
d. Written media
e. None of these
Denise has a desire to influence others, be responsible for them, and have authority over
them. It can be described as her:
a. need for power.
b. need for achievement.
c. need for affiliation.
d. need for relatedness.
e. none of these.
During the _____ stage, the team leader should encourage participation by each team
member.
a. forming
b. storming
c. norming
d. adjourning
e. performing
_____ is a part of Ford’s, the U.S. auto manufacturer, task environment.
a. Inflation rate
b. Chrysler
c. Securities and Exchange Commission (SEC), a government regulating agency
d. Amazon.com, an online bookseller
e. Ford’s corporate culture
_____ is a listing of job duties and desirable qualifications for a particular job.
a. A job analysis
b. A job listing
c. A job requirement
d. A job description
e. A realistic job previews
Closed-book management helps employees appreciate why efficiency is important to
the organization’s success as well as their own.
a. True
b. False
Individuals, at the preconventional level, are concerned with external rewards and
punishments and obey authority to avoid detrimental personal consequences.
a. True
b. False
For complex problems, a(n) _____ network is most effective for swift, accurate
problem resolution.
a. linear
b. centralized
c. decentralized
d. all of these
e. linear and centralized
As a general rule, large teams make need satisfaction for individuals more difficult.
a. True
b. False
A fund providing resources from which individuals and groups draw to develop new
ideas, products, or businesses is referred to as a _____.
a. personal fund
b. development fund
c. new-venture fund
d. change fund
e. mutual fund
Wyatt has recently been appointed by his boss to a group that has been meeting since
the company he works for was founded. The purpose of this group is to make budgetary
decisions on an ongoing basis. Wyatt’s group can best be defined as a _____.
a. committee
b. global team
c. focus group
d. virtual team
e. self-directed team
China and India have been the world’s fastest growing economies in recent years, and
Brazil is becoming a major force in international commerce. Write a short essay that
summarizes how these three countries are changing the landscape of international
business, and describe the arena in which each excels. Then choose some type of
business that you would like to be involved in, and describe how and why you, as a
manager in that business, would choose to work with other organizations in one of these
three countries.
During the _____ stage of team development, the major emphasis is on problem solving
and accomplishing the assigned task.
_____ means engaging in the international division of labor so that manufacturing can
be done in countries with the cheapest sources of labor and supplies.
Interdepartmental messages that facilitate the accomplishment of joint projects or tasks
are called _____.
_____ is the code of moral principles and values that govern the behaviors of a person
or group with respect to what is right or wrong.
Most managers operate at the _____ level.
_____ change is a major shift in the norms, values, attitudes, and mindset of the entire
organization.