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_____ uses formal bargaining to win acceptance and approval of a desired change.
a. Education
b. Participation
c. Coercion
d. Negotiation
e. Top management support
The economic dimension of the general environment includes consumer purchasing
power.
a. True
b. False
Free choice lies between the domains of codified law and ethics.
a. True
b. False
A(n) _____ has a legal life of its own.
a. partnership
b. proprietorship
c. corporation
d. association
e. trade alliance
Traditional model dimensions of diversity include:
a. income.
b. race.
c. parental status.
d. education.
e. religious beliefs.
Communication is the process by which information is transmitted from the speaker to
the listener.
a. True
b. False
The _____ model of decision-making is useful for making nonprogrammed decisions
when conditions are uncertain, information is limited, and there are managerial conflicts
about what goals to pursue or what course of action to take.
a. classical
b. functional
c. bureaucratic
d. political
e. administrative
The disclosure by an employee of illegal, immoral, or illegitimate practices by the
organization is called whistle-blowing.
a. True
b. False
People with an external locus of control are harder to motivate but easier to manage.
a. True
b. False
Employee involvement started out simply with techniques such as information sharing
with employees or asking employees for suggestions about improving the work.
Gradually, companies moved toward greater autonomy for employees, which ultimately
led to self-directed teams.
a. True
b. False
All of the following are interpersonal influence tactics EXCEPT:
a. reward the behaviors you want.
b. develop allies.
c. rely on the rule of demand.
d. make use of higher authority.
e. ask for what you want.
The Systems Thinking approach develops theories about human behavior based on
scientific methods and study.
a. True
b. False
BARS stand for Behaviorally Administered Rating Scale and is used to measure
performance evaluation errors.
a. True
b. False
McDonalds, Burger King, and Taco Bell are competitors since all three sell fast food to
individuals.
a. True
b. False
During the _____ stage of team development, the major emphasis is on task
accomplishment.
a. forming
b. performing
c. achieving
d. norming
e. storming
Physiological needs are the most basic human physical needs, which are reflected in the
workplace as needs for adequate heat, air, and base salary to ensure survival.
a. True
b. False
Temporary management professionals responsible for a temporary work project that
involves the participation of people from various functions and levels of the
organization are called _____.
a. middle managers
b. project managers
c. interim managers
d. first line managers
e. functional managers
