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_____ means creating a climate in which the potential advantages of diversity for
organizational or group performance are maximized while the potential disadvantages
are minimized.
a. Managing diversity
b. Maxi-Min approach
c. Managing differentiation
d. Advantageous approach
e. Maximum benefit approach
The plan of action that prescribes resource allocation and other activities for dealing
with the environment and helping the organization attain its goals is known as a(n)
_____.
a. goal
b. objective
c. mission
d. vision
e. strategy
A quality circle is a group of _____ volunteer employees.
a. 2 to 4
b. 6 to 12
c. 10 to 20
d. 15 to 25
e. 30 to 50
A need to achieve is a psychological characteristic that means people are motivated to
excell and pick situations in which success is likely.
a. True
b. False
Bottom-up budgeting is a process in which lower level managers anticipate their
department's resource needs and pass them up to top management for approval.
a. True
b. False
Goals specify today's means; plans specify future ends.
a. True
b. False
Josephine would like to become part of an elite manager network at her company so she
can get access to general and line management experience to help her succeed within
the company. However, she learns that the manager network is made up exclusively of
men. This demonstrates which factor affecting women's careers?
a. Female advantage
b. Opt-out trend
c. Glass ceiling
d. Glass wall
e. Opaque ceiling
At which stage of the change process do managers evaluate problems and
opportunities?
a. Monitor forces for change
b. Need for change
c. Initiate change
d. Implement change
e. Internal forces
According to research, _____ typically score higher on social and emotional skills.
a. level 5 leaders
b. women
c. postheroic leaders
d. men
e. minorities
The management of business operations conducted in more than one country is called:
a. global management.
b. international management.
c. outsourcing management.
d. planning management.
e. domestic management.
The _____ is the single European currency that has replaced 12 national currencies.
Managers and first-line supervisors are important role models for ethical behavior.
Write a short essay that describes how the manager helps to create ethical organizations.
Additionally, put yourself in the manager's shoes and compose a company credo that
reflects your values.
A(n) _____ is responsible for a temporary work project that involves the participation
of people from various functions and levels of the organization, and perhaps from
outside the company as well.
_____ refers to the economic value of the knowledge, experience, skills, and
capabilities of employees.
A(n) _____ structure has an overall narrow span and more hierarchical levels.
What are the three key components of the author's definition of a team?
Employee disclosure of illegal organization activities is known as _____..
______ is the tendency to assign an individual to a group or broad category and then
attribute generalizations about the group to the individual.
People learn to conform to the expectations of good behavior that are set by peers and
society at the _____ level.
