_____ channels are channels that exist outside the formally authorized channels without
regard for the organization’s hierarchy of authority.
a. Management by wandering around
b. Upward communication
c. Personal communication
d. Horizontal communication
e. Downward communication
The principle that similar activities in an organization should be grouped together under
one manager is the essence of the classical perspective known as:
a. unity of command.
b. division of work.
c. unity of direction.
d. scalar chain.
e. quality management.
Since not-for-profit organizations do not have a conventional _____, managers may
struggle with the question of what constitutes results and effectiveness.
a. hierarchy
b. bottom line
c. information system
d. decision-making process
e. structure
Self confidence refers to a general assurance in one’s own ideas, judgment, and
capabilities.
a. True
b. False
The human relations movement is also referred to as the dairy farm view of
management, meaning that contented cows give more milk, and satisfied workers will
give more work.
a. True
b. False
Which of these is consistent with the role of the socioemotional role?
a. Encourage
b. Follow
c. Compromise
d. All of these
e. Both encourage and follow
All managers have to pay attention to costs and according to research, the best way to
improve organizational effectiveness is by severe cost cutting.
a. True
b. False
Intuition is a quick apprehension of a decision situation based on past experience but
without conscious thought.
a. True
b. False
What is the most common way that entrepreneurs finance the start-up of a new
business?
a. Self-financing from savings or credit cards
b. Loans from friends, family, or business associates
c. Bank loans
d. Lines of credit
e. Venture capital
An advantage of which of these tactics is that there is a shorter start-up time and an
existing track record?
a. Participate in a business incubator
b. Start a new business
c. Buy a franchise
d. Buy an existing business
e. Debt financing
Blake, Madison and Sean started selling computer software on college campuses under
the name Student Software Company. Each person contributed $1500 toward start-up
costs and agreed on dividing costs and profits equally. The legal structure for the
company can best be described as:
a. a proprietorship.
b. a partnership.
c. a trade alliance.
d. a corporation.
e. none of these.
Most ethical dilemmas in business involve a conflict between stakeholders and
shareholders.
a. True
b. False
When everyone is pursuing self-direction, the greater good is ultimately served because
people learn to accommodate each other in their own long-term interest is an example
of the_____.
a. utilitarian approach
b. individualism approach
c. moral-justice approach
d. justice approach
e. social responsibility
Barney and Betty work at Mountain Peak, Inc. Although they both work on the
assembly line, they have the authority to make many decisions about their job.
Mountain Peak can be said to have:
a. a high degree of decentralization.
b. a wide span of management.
c. a high degree of centralization.
d. a narrow span of management.
e. no management.
_____ is defined as communication transmitted through actions and behaviors rather
than through words.
a. Verbal communication
b. Oral communication
c. Written communication
d. Nonverbal communication
e. Electronic mail
A type of rating error that occurs when an employee receives the same rating on all
dimensions regardless of his or her performance on individual ones refers to the halo
effect.
a. True
b. False
Which of the following refers to the degree to which organizational tasks are
subdivided into individual jobs?
a. Multitasking
b. Lines of authority
c. Work specialization
d. Autonomy
e. Team structure
_____ is the process of identifying problems and opportunities and then resolving them.
Discuss the differences between distributive and integrative negotiation. Describe the
steps for achieving a win-win solution with integrative negotiation.
_____ are the distinguishing personal characteristics of a leader, such as intelligence,
values, and appearance.
A(n) _____ approach describes how managers actually make decisions, not how they
should.
_____ plans are used to provide guidance for work-related tasks that are performed
repeatedly within the organization.
_____ can present enormous challenges for team leaders, who have to bridge gaps of
time, distance, and culture.
_____ is designed to make people aware of their own prejudices and stereotypes.
List three of the six moral rights that should be considered during decision making.
Name one of the two dimensions that the categories of culture are based on.
With a(n) _____ strategy, the organization concentrates on a specific regional market or
buyer group.