_____ refers to the process of identifying problems and then resolving them.
a. Organizing
b. Controlling
c. Decision-making
d. Planning
e. Leading
Maliah bases her judgments on impersonal analysis. To resolve problems at work, she
uses reason and logic rather than personal values or emotional aspects of the situation.
In gathering information, Maliah prefers routine and order. Based on this information,
Maliah ranks highly in which Myers-Briggs category?
a. Judging-Perceiving
b. Intuitive-Thinking
c. Sensation-Thinking
d. Sensation-Feeling
e. Intuitive-Feeling
Kyle’s work group consistently exceeds the goals the members set for themselves some
months ago. In an attempt to better motivate the group, Kyle thought it would be a good
idea to set new goals. This is an example of Kyle exercising control by:
a. comparing performance to standards.
b. developing adequate measures of performance.
c. taking corrective action.
d. all of these.
e. comparing performance to standards and developing adequate measures of
performance only.
The mix of business units and product lines that fit together in a logical way to provide
synergy and competitive advantage for the corporation pertains to portfolio strategy.
a. True
b. False
When work specialization is extensive:
a. employees perform a single task.
b. employees perform many tasks.
c. employees are often highly challenged.
d. employees are often inefficient.
e. jobs tend to be large.
The Sensation-Thinking style prefers dealing with theoretical or technical problems.
a. True
b. False
Human beings have fundamental rights and liberties that cannot be taken away by
another individual’s decision. This ethical decision making approach is known as the:
a. utilitarian approach.
b. individualism approach.
c. moral-rights approach.
d. dualism approach.
e. none of these.
Performance reports and suggestions for improvement are two types of upward
communication.
a. True
b. False
Sharon is a part of a software engineering team. Her task is to develop a diagnostic
program for the medical profession. This is a very complex task. What type of
communication structure would work best for her group?
a. Linear
b. Centralized
c. Decentralized
d. Focused
e. All of these
An exit interview is an interview conducted with departing employees to determine the
reasons for their termination.
a. True
b. False
The technological dimension of the external environment includes scientific and
technological advancements in a specific industry as well as in society at large.
a. True
b. False
Collectivist values are represented in the social framework of which of these?
a. The United States
b. Australia
c. Ecuador
d. Great Britain
e. All of these
A code of _____ is a formal statement of the company’s values concerning ethics and
social issues.
a. integrity
b. trust
c. citizenship
d. ethics
e. honesty
Amber is a member of a work team at Buchanon Dance, Inc. She often attempts to help
disagreeing parties reach agreement. This is an example of which socioemotional role
behavior?
a. Compromise
b. Follow
c. Reduce tension
d. Harmonize
e. Summarize
_____ influences the critical psychological state of experienced meaningfulness of
work.
a. Skill variety
b. Task significance
c. Task identity
d. All of these
e. Task significance and task identity only
Aspects of both functional and divisional structures simultaneously in the same part of
the organization are combined in the virtual network approach.
a. True
b. False
By maintaining information links, Barry Miller was exhibiting the interpersonal role of:
Scenario – Barry Miller
The promotion to first line manager took place just six weeks ago for Barry Miller.
He was well qualified for the promotion, but the new job still required a lot of
training. One of the challenges has been to coordinate the production of his team
with the needs of the sales department and with the availability of raw materials
from his suppliers. Setting priorities and developing schedules to accomplish the
work is a part of Barry’s job that he has really enjoyed. The challenges to maintain
high rapport and to build a strong team with his employees have already brought
him a lot of satisfaction. In reflecting about the last six weeks, Barry concludes
that he is very happy about his new job.
a. figurehead.
b. leader.
c. liaison.
d. monitor.
e. spokesperson.
The tendency for people to be so committed to a cohesive team that they are reluctant to
express contrary opinions refers to _____.
a. brainstorm
b. brain dump
c. group innovation
d. groupthink
e. group anxiety
Which of the following statements is true?
a. Morale is higher in cohesive teams.
b. Productivity is lower in cohesive teams.
c. Satisfaction is lower in cohesive teams.
d. Morale always suffers in cohesive teams.
e. Absenteeism rates are substantially higher with cohesive teams.
Differentiate between a substitute and a neutralizer.
Some degree of vertical hierarchy is often needed to provide a framework in which to
accomplish tasks. However, an organization’s vertical structure needs to be balanced
with horizontal mechanisms. In an essay, describe how a manager decides whether to
design a structure that emphasizes the formal vertical or the adaptive horizontal
structure.
A(n) _____ is any group within or outside the organization that has a stake in the
organization’s performance.
When environmental factors change rapidly, the organization experiences _____
uncertainty.
The classical perspective emphasizes managing with a rational, scientific approach. The
humanistic perspective emphasizes understanding the behavior, needs, and attitudes of
those involved in the work process. Isolate two main characteristics of each approach
and combine them to form your own hybrid management perspective.
The Supreme Court has granted corporations some of the same rights as people, so it is
only fair that corporations have some of the same responsibilities as people. In a short
essay, explain corporate social responsibility and the four criteria used to evaluate it.
Arrange the four criteria in order from the one you deem to be most important to the
one you deem to be least important in assessing corporate social responsibility, and
explain your rationale for ranking them in that order.