_____ refers to a team communication structure in which team members freely
communicate with one another and arrive at decisions.
a. Decentralized network
b. Centralized network
c. Linear network
d. Circular network
e. Gossip structure
Which of these is the richest medium for communication?
a. Telephone conversations
b. Face-to-face contact
c. Electronic media
d. Written media
e. Voice mail
If Swift Stock’s traditional brokerage business were to face a declining business growth,
it may need to be reclassified as a _____.
Scenario – SS.com
Faced with rapidly growing business, Swift Stocks, Inc., a global brokerage company
with the largest market share, recently announced that it has established an on-line stock
investment and trading subsidiary, SS.com, where investors can trade stocks at the
lowest rates in the industry. The .com subsidiary has less than one percent market share
but it faces a very high business growth rate. In the brokerage industry the competition
is fierce and all players are cutting their on-line commission rates.
a. cash cow
b. dog
c. star
d. question mark
e. dead business
Research has shown that:
a. homogeneous groups are more creative than diverse groups.
b. homogeneous groups are less satisfied than diverse groups.
c. diverse groups are more creative than homogeneous groups.
d. creativity has nothing to do with group composition.
e. none of these.
In determining Javier’s span of management, he should consider all of the following
EXCEPT:
Scenario – Javier Gomez
Javier is a veteran manager with Pixel International, Inc. (PII). Recently PII purchased a
small business in the printing industry. Javier has been assigned the task of managing
this new acquisition and is currently deciding how best to design its structure.
Currently, employees are assigned to one of three departments, including sales,
production, and legal defense.
a. is the work performed by subordinates stable and routine?
b. do subordinates perform similar tasks?
c. are rules and procedures defining task activities available?
d. do Javier’s personal preferences and style favor a larger or small span?
e. all of these.
Animal-One is a campaign organization that drums up public awareness about the use
of animals in cosmetic testing. The group condemns traditional cosmetic companies
while promoting smaller, all-natural companies that do not test on animals. Animal-One
can best be described as a(n):_____.
a. whistle-blower
b. government organization
c. pressure group
d. sustainable organization
e. small business
_____ is primarily responsible for strategic goals/plans.
a. Middle management
b. Board of directors
c. Consultants
d. Top management
e. Lower management
Which of the following means using computers and telecommunications equipment to
do work without going to an office?
a. Telecommuting
b. Social Loafing
c. New social contract
d. Outsourcing
e. Realistic Job Preview
For companies to operate effectively, the amount of centralization or decentralization
should fit the firm€s strategy.
a. True
b. False
Most people have learned to conform to expectations of good behavior expected by
colleagues, family, friends, and society. They are in what stage of moral development?
a. Preconventional
b. Conventional
c. Discretionary
d. Principled
e. Traditional
Which of the following refers to the amount of resources used to achieve an
organization’s goal?
a. Effectiveness
b. Synergy
c. Performance
d. Efficiency
e. Management
Which of the following is NOT a method used in external recruiting?
a. Private employment agencies
b. Employee referrals
c. Newspaper advertising
d. Employee resource chart
e. State employment services
Which of these employee behaviors matches with the postconventional level of
personal moral development?
a. Empowered employees, full participation
b. Task accomplishment
c. Act in own interest
d. Work group collaboration
e. Autocratic
A chief ethics officer is a company executive who oversees all aspects of ethics and
legal compliance.
a. True
b. False
Which of the following best describes Terrance’s position as a project manager?
a. He is responsible for several departments that perform different functions.
b. He is required to have significant human skills.
c. He is responsible for self-contained division and all the departments within it.
d. He supervises employees with similar training and skills.
e. All of these.
The people with authority and responsibility are subject to reporting and justifying task
outcomes to those above them in the chain of command. This is called _____.
a. delegation
b. line authority
c. staff authority
d. accountability
e. hierarchy
Esteem needs are those needs that relate to the desire for a positive self-image and to
receive attention, recognition, and appreciation from others.
a. True
b. False
Which of these refers to the withdrawal of a positive reward, meaning that behavior is
no longer reinforced and hence is less likely to occur in the future?
a. Avoidance learning
b. Punishment
c. Positive reinforcement
d. Extinction
e. None of these
According to both research and managerial experience, intuitive decisions are best and
always work out.
a. True
b. False
Procedures and practices are downward communication topics that define the
organization’s rules, regulations, benefits, and structural arrangements.
a. True
b. False