When managers base decisions on what has worked in the past and fail to explore new
options, they are:
a. perpetuating the status quo.
b. being influenced by emotions.
c. being overconfident.
d. justifying past actions.
e. seeing what they want to see.
In 2010, PepsiCo appointed its first female CEO.
a. True
b. False
Katie dislikes almost everything about her job. The only reason she continues to work
at Mace Autobody is the excellent benefits package she receives. Katie is motivated by:
a. extrinsic rewards.
b. intrinsic rewards.
c. variable rewards.
d. all of these.
e. none of these.
“When did it occur” and “how did it occur” are questions associated with which step of
the decision making process?
a. Diagnosis and analysis of causes
b. Recognition of decision requirement
c. Development of alternatives
d. Selection of desired alternative
e. None of these
Jay, a divisional vice president of a consumer goods manufacturer, gives a presentation
to all divisional employees to outline the company’s goals for the coming year. This is
an example of what type of organizational communication?
a. Virtual communication
b. Grapevine communication
c. Lateral communication
d. Downward communication
e. Upward communication
Which of the following types of power is vested in the manager’s ability to punish
employees?
a. Coercive
b. Reward
c. Expert
d. Referent
e. Personal
Which of the following, in the communication process, has the responsibility to decode
the symbols and interpret the meaning of the message?
a. Sender
b. Receiver
c. Channel
d. Filter
e. Middleman
Makai’s Marketing Mix (MMM) does not use its resources wisely. The employees at
MMM spend too much time in meetings and not enough time focusing on the task at
hand. MMM’s management should consider changing the organizational structure from
_____ to _____.
a. horizontal, vertical
b. team based, horizontal
c. vertical, team based
d. mechanistic, rigid
e. team-based, virtual network
Canyon River, Inc. is looking for an individual who has a broad range of interests and is
imaginative, creative, artistically sensitive, and willing to consider new ideas. Which of
these factors are they emphasizing in their search?
a. Agreeableness
b. Conscientiousness
c. Emotional stability
d. Openness to experience
e. Extroversion
A nation’s _____ includes the shared knowledge, beliefs and values, as well as the
common modes of behavior and ways of thinking, among members of a society.
a. power distance
b. culture
c. masculinity
d. individualism
e. uncertainty avoidance
Countries whose social values reflect low power distance:
a. are highly democratic.
b. accept inequality in power among institutions, organizations and people.
c. expect equality in power.
d. avoid uncertainty.
e. none of these.
The task-oriented leader, according to Fiedler, excels in the favorable situation whereas
relationship-oriented leaders are most effective in situations of moderate favorability.
a. True
b. False
Channel richness refers to the:
a. number of messages a channel can carry at one time.
b. speed in which messages can be carried.
c. amount of information that can be transmitted during a communication episode.
d. number of channels available at any one time.
e. profitability potential of a proposed channel.
_____ decisions are associated with decision rules.
a. Nonprogrammed
b. Unique
c. Programmed
d. Ill-structured
e. Novel
_____ means extending the search for and commercializing new ideas beyond the
boundaries of the organization and even beyond the boundaries of the industry.
_____ plans are developed to achieve a set of goals that are not likely to be repeated in
the future.
Plans that define company responses to specific situations, such as emergencies,
setbacks, or unexpected conditions are called _____ plans.
List the three formal communication channels found in organizations.
Define task forces and project management.
Factors that involve the presence or absence of job dissatisfiers, such as working
conditions or pay, are known as _____.