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UPS is successful in the small package delivery market. One important reason for this
success is the concept of:
a. globalization.
b. employee flexibility.
c. loose standards.
d. bureaucracy.
e. non-bureaucratic organizational system.
Which of the following behaviors is consistent with the socioemotional role?
a. Reduce tension
b. Give opinions
c. Seek information
d. Summarize
e. Energize
Which of the following is the uncertainty about what behaviors are expected of a person
in a particular role?
a. Role conflict
b. Task overload
c. Nonprogrammed decisions
d. Role ambiguity
e. Task underload
Gail Griffith, manager of the finance division, distributes relevant information everyday
to all her employees enabling them to make quality decisions. Gail is performing which
of the following roles?
a. Monitor role
b. Disseminator role
c. Spokesperson role
d. Disturbance handler role
e. Figurehead role
When an experienced employee guides and supports a newcomer or less-experienced
employee, this is referred to as _____.
a. mentoring
b. coaching
c. managing
d. directing
e. consulting
One of the biggest mistakes during turbulent times is managers' failure to comprehend
and adapt to the rapid pace of change in the world around them.
a. True
b. False
If Javier organizes with a horizontal matrix structure, some potential advantages that he
could anticipate include all of the following, EXCEPT:
Scenario - Javier Gomez
Javier is a veteran manager with Pixel International, Inc. (PII). Recently PII purchased a
small business in the printing industry. Javier has been assigned the task of managing
this new acquisition and is currently deciding how best to design its structure.
Currently, employees are assigned to one of three departments, including sales,
production, and legal defense.
a. a more efficient use of resources.
b. greater flexibility and adaptability to a changing environment.
c. development of both general and specialist management skills.
d. decreased need for coordination among managers.
e. all of these are potential advantages.
Today, organizations recognize that diversity is a business imperative and perhaps the
single most important factor of the twenty-first century for organization performance.
a. True
b. False
The team approach to departmentalization is a response to:
a. lack of participative teams.
b. centralized decision-making.
c. the competitive global environment.
d. all of these.
e. both lack of participative teams and centralized decision-making.
Statements that define fundamental values and reference organizational responsibilities,
products and employees are often called _____.
a. principle-based
b. policy-based
c. ethically-based
d. codified
e. codes of organizational integrity
According to BusinessWeek, in 2012, _____ was ranked as the World's Most Innovative
Company.
a. Apple
b. Nintendo
c. Nokia
d. Sony
e. Procter & Gamble
All of the following are characteristics of effective goal setting except:
a. goals should be challenging but not unreasonably difficult.
b. goals should be set for every aspect of employee behavior.
c. specific and measurable.
d. cover key results area.
e. linked to rewards.
The relationship-oriented leader performs better in situations of intermediate
favorability because human relations skills are important in achieving high group
performance.
a. True
b. False
When trying to overcome the resistance for change, which approach is best suited when
change is technical?
a. Coercion
b. Top management support
c. Negotiation
d. Participation
e. Communication
If Ben is tense, nervous, depressed and insecure, he would tend to be rated as low on
which of these factors?
a. Agreeableness
b. Conscientiousness
c. Emotional stability
d. Openness to experience
e. Extroversion
Which theory proposes that an individual's motivation can result not just from direct
experience of rewards and punishments but also from the person's thoughts and beliefs
and his or her observations of other people's behavior?
a. Reinforcement theory
b. Hierarchy of needs theory
c. ERG theory
d. Experiential learning theory
e. Social learning theory
Birmingham Boardwalk, Inc. uses a(n) _____ program to provide minorities and
women with direct training and inside information on the norms and expectations of the
organization.
a. sponsoring
b. mentoring
c. expatriate
d. delegate
e. advisory
Which of the following factors is NOT associated with larger span of control?
a. Work performed by subordinates is stable and routine.
b. Subordinates perform similar work tasks.
c. Subordinates are located at various different locations.
d. Subordinates are highly trained and need little direction.
e. Rules and procedures defining task activities are available.
Customers are the people and organizations in the environment who acquire goods or
services from the organization.
a. True
b. False
Which of the following is a way for managers to promote organizational committment?
a. Making work difficult
b. Punishing poor performance
c. Creating more rules
d. Giving more rewards
e. Being honest
Compare hierarchical control with decentralized control.
Winning strategies need to be executed. Once a strategy is understood and accepted in
the organization (embedded), managers can use some primary tools to ensure that the
strategy is implemented effectively. In a short essay, explain: visible leadership, clear
roles and accountability, candid communication, and appropriate HR practices. Develop
a persuasive argument for or against the importance of soliciting employee cooperation
in order for an organizational strategy to be successfully executed.
______ is the tendency to direct much of one's behavior toward the acquisition of
power and the manipulation of others for personal gain.
A(n) _____ is a formal statement of the company's values concerning ethics and social
issues; it communicates to employees what the company stands for.
Formal _____ includes messages that flow from the lower to the higher levels in the
organization's hierarchy.
The _____ has the ability to inspire and motivate people to do more than they would
normally do, despite obstacles and personal sacrifice.
With a(n) _____ strategy, the organization aggressively seeks efficient facilities,
pursues cost reductions, and uses tight cost controls to produce products more
efficiently than competitors.
Briefly describe the perception process.
The _____ combines aspects of both functional and divisional structures
simultaneously, in the same part of the organization.
