The _____ refers to the ethical concept that moral decisions are those that best maintain
the rights of those people affected by them.
a. individualism approach
b. justice approach
c. utilitarian approach
d. moral-rights approach
e. discretionary responsibility approach
Beth, a middle manager at Heather’s Handbags, uses threats and punishments as ways
of influencing the behavior of his subordinates. Which of the following sources of
power is Beth relying on?
a. Reward power
b. Coercive power
c. Expert power
d. Referent power
e. Personal power
Traditional dimensions of diversity such as work style, communication style, and
educational or skill level are particularly relevant in the organizational setting.
a. True
b. False
What is the ideal size of work teams?
a. Three
b. Five
c. Twelve
d. Fifteen
e. Twenty-three
Programmed decisions are made in response to _____ organizational problems.
a. unusual
b. recurring
c. significant
d. minor
e. unique
_____ refers to a broadly stated definition of the organization’s basic business scope and
operations that distinguishes it from similar types of organizations.
a. Mission statement
b. Goal statement
c. Management by objective
d. Goal setting
e. Corporate competitive-value statement
The Big Five personality factors includes all of these EXCEPT:
a. extroversion.
b. conscientiousness.
c. emotional stability.
d. locus of control.
e. agreeableness.
Today, more than ever, strategic decisions are related to human resource considerations.
Which of the following refers to the economic value of the knowledge, experience,
skills, and capabilities of employees?
a. Human capital
b. Economic capital
c. Contingency assets
d. Capital assets
e. Economic assets
Alderfer referred to the needs for physical well being as _____ needs.
a. physiological
b. existence
c. belongingness
d. relatedness
e. growth
The compromising style of conflict management reflects a high degree of
cooperativeness and a low degree of assertiveness.
a. True
b. False
Which of these forces pertain to the availability, production, and distribution of
resources in a society?
a. Social
b. Political
c. Economic
d. Technological
e. Legal
Principle-based statements define fundamental values and contain general language
about company responsibilities, quality of products, and treatment of employees.
a. True
b. False
Which of the following is not a concern to managers under the justice approach?
a. Compensatory justice
b. Distributive justice
c. Procedural justice
d. Obstructive justice
e. All of these
A social group within an organization is part of the:
a. formal organizational structure.
b. informal organization.
c. scalar chain.
d. reorganization process.
e. top management level.
Which of the following is not a concern to managers under the justice approach?
a. Compensatory justice
b. Distributive justice
c. Procedural justice
d. Obstructive justice
e. All of these
A common dysfunction of teams is to be results oriented.
a. True
b. False
Highroller Casinos provides good salaries and benefits, including bonuses of up to 25
percent of annual salaries. However, the company has been criticized for not
establishing an achievement or recognition program for its employees. Which of the
following best describes the company in terms of the two-factor theory?
a. Good motivators and inadequate hygiene factors
b. Good hygiene factors and inadequate motivators
c. Good hygiene factors and motivators
d. Inadequate hygiene factors and motivators
e. None of the above
A(n) ______ structure is the grouping of positions into departments based on similar
skills, expertise, and resource use.
A(n) _____ structure has a wide span, is horizontally dispersed, and has fewer
hierarchical levels.
Discuss the advantages and disadvantages of Taylor’s Scientific Management.
Organizational _____ refers to the amount of resources used to achieve an
organizational goal.
In order to achieve competitive advantage, organizations use many types of teams.
Write a short essay in which you identify different types of teams and evaluate the
organizational situations where each may be most effective.
List the four steps in the feedback control model.
The three characteristics of authority are that it must be _____, _____, and _____.
A(n) _____ is a broadly stated definition of basic business scope and operations that
distinguishes the organization from others of a similar type.
_____ is the duty to perform the task or activity an employee has been assigned.
The _____ is an individual responsible for making an ethical choice.