One of Donovan’s best employees has a driving need to be able to attain a high standard
of success, to master complex tasks, and to surpass others. Donovan recognizes these
acquired needs as defined as:
Scenario – Donovan Zorn
Donovan Zorn was a successful manager for one of the subsidiaries at Eagles
Unlimited. He was responsible for 232 workers and had a span of control of eight lower
level managers. Donovan has decided to try to increase performance and productivity
by the careful use of motivational theories.
a. the need for accomplishment.
b. the need for power.
c. the need for affiliation.
d. the need for adaptation.
e. none of these.
A historical perspective provides a narrower way of thinking, a way of searching for
patterns and determining whether they recur across time periods.
a. True
b. False
Which of the following refers to the code of moral principles and values that govern
behaviors with respect to what is right and wrong?
a. Social responsibility
b. Free domain
c. Ethics
d. Codified law
e. Discretionary responsibility
If a manager finds several new competitors on the horizon, they may need to spend
more time in the which role?
a. Negotiator
b. Resource allocator
c. Figurehead
d. Monitor
e. Leader
The horizontal structure provides traditional control within functional departments, and
the vertical structure provides coordination across departments.
a. True
b. False
Leadership is reciprocal, according to your text. This means:
a. it is dynamic.
b. it is a problem-solving activity.
c. it occurs between people.
d. redundant.
e. it always creates conflict.
The question mark exists in a new, rapidly growing industry but has only a small
market share, according to the BCG Matrix.
a. True
b. False
Which of the following is the application of motivational theories to the structure of
work for improving productivity and satisfaction?
a. Job design
b. Job enlargement
c. Job simplification
d. Job characteristics
e. Job enrichment
Boars’ Nest Distributors is continually hampered by an inability to adapt to an unstable
environment. Which of the following is a plausible explanation as to why?
a. Boars’ Nest’s structure is too loose.
b. Boars’ Nest’s structure is too horizontal.
c. Boars’ Nest uses a vertical structure.
d. All of these.
e. Both Boars’ Nest’s structure is too loose and structure is too horizontal.
_____ is a psychological experience of a person who, usually engaged in a task, is
aware of a stereotype about his or her identity group suggesting he or she will not
perform well on that task.
a. Typecast threat
b. Discriminatory threat
c. Labeling
d. Stereotype threat
e. Classified threat
An example of an ethical structure is:
a. chief ethics officer.
b. a formal statement of company values.
c. an equal opportunity policy.
d. whistle-blowing.
e. corporate speech.
The tendancy to overestimate the contribution of internal factors is part of which
perceptual bias?
a. Projection
b. Self-serving bias
c. The halo effect
d. Figure ground
e. Selective perception
The term top of the pyramid refers to the more than four billion people who earn the
least, as defined by per capita income.
a. True
b. False
When everyone is pursuing self-direction, the greater good is ultimately served because
people learn to accommodate each other in their own long-term interest is an example
of the_____.
a. utilitarian approach
b. individualism approach
c. moral-justice approach
d. justice approach
e. social responsibility
The Michigan researchers used the term _____ for leaders who established high
performance goals and displayed supportive behavior toward subordinates.
a. job-centered leaders
b. employee-centered leaders
c. initiating structure
d. consideration
e. impoverished management
The thinking underlying the domain of ____ is the closest to the justice approach.
a. social responsibility
b. free choice
c. law
d. discretionary responsibility
e. ethics
Economic development that generates wealth and meets the needs of the current
population while preserving the environment for the needs of future generations refers
to sustainability.
a. True
b. False
People learn to conform to the expectations of good behavior that are set by peers and
society at the _____ level.
The _____ model of decision making describes how managers actually make decisions
in difficult situations, such as those characterized by nonprogrammed decision,
uncertainty, and ambiguity.
A(n) _____ arises in a situation when each alternative choice or behavior is undesirable
because of potentially harmful ethical consequences.
Briefly describe systems theory, including synergy.
_____ refers to the tendency for the presence of others to enhance an individual’s
motivation and performance.
As one of the four common ways in which norms develop in teams, _____ are used by
leaders or team members to initiate norms by articulating them to the team.